AutoSuccess

OCTOBER 30, 2024

Rove, a local developer of full-service electric vehicle (EV) charging centers, recently announced the company is redefining the public charging experience with the opening of its first center in Santa Ana, California. “Our team set out to create more than just a charging station.

Electric Vehicles 52

Electric Vehicles Customer Service Electricity Vehicle 52

Tomorrow's Technician

DECEMBER 8, 2023

Ford Pro, the commercial division within Ford Motor Company , and Xcel Energy , national clean energy provider, announced what they said is a “unique collaboration” to support the deployment of 30,000 electric vehicle (EV) charging ports in Xcel Energy service territories across the U.S. the companies said.

Software 130

Software Utilities Electric Vehicles Customer Service 130

Solera

DECEMBER 12, 2024

Techs will need access to new OEM manuals and guidelines that include: Electric vehicles (EVs), hybrids, and hydrogen-powered vehicles. OEM Maintenance Schedules to boost customer service and revenue. Safe and Secure Payment Processing Methods designed to increase profits and customer satisfaction.

Auto Repair 130

Auto Repair Customer Service Management Automotive 130

Tomorrow's Technician

NOVEMBER 15, 2023

We all have a cache of stories involving weird, wacky and downright strange customer service requests, but the majority of them can be traced back to mechanical failure and/or human error. This is such a well-known and widespread problem that even the OEMs are designing electronic marten-repellent kits.

Car 130

Car Insurance Customer Service Mechanic 130

AutoSuccess

JANUARY 24, 2025

Further, buyers have noticeably lower satisfaction with the sales process, particularly with dealer personnel and vehicle knowledge and expertise as compared with buyers of gas-powered vehicles. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electric vehicles.

Service Advisor 52

Service Advisor Consulting Education Retail 52

AutoSuccess

AUGUST 15, 2024

With AI handling the heavy lifting, your service team can free up valuable time to focus on what matters most: providing exceptional customer service and building trust and rapport with that customer so they leave in a happier state than when they dropped off their vehicle.

Customer Service 93

Customer Service Oil Change Manufacturing Management 93

Auto Service World

AUGUST 24, 2024

Potential buyers should consider factors such as fuel efficiency, maintenance costs, insurance rates, warranty, after-sales support, and vehicle depreciation. Hyundai’s dealer network includes establishments like North Battleford Hyundai , which are dedicated to providing excellent customer service and maintenance support.

Vehicle 130

Vehicle Insurance Auto Market Customer Service 130

CATI

JUNE 27, 2024

This includes familiarity with engines, transmissions, brakes, electrical systems, and more. Customer Service and Problem-Solving Skills Working in auto parts often involves interacting with customers, whether they are individual vehicle owners or professionals in the automotive repair industry.

Apprenticeship 97

Apprenticeship Technical Management Automotive Repair 97

AutoSuccess

NOVEMBER 30, 2023

Horgan also shares insights on the evolving focus on customer service in service departments, the challenges of selling intangible services, and the impact of AI on predicting customer behavior and enhancing the service experience.

Customer Service 52

Customer Service Electric Vehicles Electricity Vehicle 52

Brake & Front End

NOVEMBER 20, 2023

Does your shop have capabilities or a plan for new vehicle electronics or battery-electric vehicles (BEVs)? With 89% of the vehicles being manufactured today equipped with some form of ADAS, rethinking your electronics layout or plan might be in order. This is not the same as hybrid-electric vehicle (HEV) planning.

Electronics 130

Electronics Vehicle Manufacturing Electric Vehicles 130

Tire Review Magazine

MARCH 12, 2025

Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service. It enhances buying power, increases profitability, and standardizes processes for better customer service. He sees consolidation as a way to attract and retain talent by offering better wages and benefits.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

JUNE 3, 2024

Beyond the task of connecting the driver with accessible parking and charging stations, fulfilled by Flash, EV Connect said it will help ensure station reliability and access with comprehensive management and customer service, while Qmerit said it will provide private operators with the installation and maintenance support they need.

Hospitality 52

Hospitality Electric Vehicles Management Electricity 52

Brake & Front End

FEBRUARY 29, 2024

Also, due to the electric motor and drivetrain, bearing noise might not sound like a typical internal combustion vehicle. When the door is opened, the electric window motor lowers the glass slightly to clear the lip of the seal. Diagnostics Wheel-bearing noise on a Tesla can be challenging to diagnose.

Electricity 100

Electricity Vehicle Transportation Mechanic 100

Tire Review Magazine

MAY 17, 2024

With a legacy dating back to 1975, Leipold Tire has become a community staple, and Ben says the company’s secret to success is a combination of adaptability and great customer service. Tire-wise, electric cars are taking off a little bit more. The tires don’t last as long on them.

Electricity 76

Electricity Customer Service Electric Vehicles Electric Cars 76

BA Auto Care

JUNE 30, 2023

Founded in 1978 as British American Auto Care by England native Brian England, the auto repair shop quickly established its reputation for quality auto repair backed by 5-Star customer service. Technicians are all ASE certified, and they also receive specialized training on the newest hybrid and electric vehicles.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Preventative Maintenance Car 52

AutoFix

SEPTEMBER 6, 2023

Bridging the Skills Gap: The auto repair industry is undergoing a seismic shift with the introduction of electric vehicles, complex onboard electronics, and advanced driver assistance systems. The answer might just be closer than you think: establishing an apprenticeship program for your technicians. Why Apprenticeships?

Apprenticeship 52

Apprenticeship Auto Repair Shop Auto Repair Automotive Repair 52

RepairSmith

JUNE 11, 2024

If you own a car with complex electrical demands, you’ve probably considered getting an advanced lead-acid battery like Absorbed Glass Mat (AGM). Note: AGM batteries aren’t compatible with electric cars that typically use a lithium battery to power the motor. appeared first on AutoNation Mobile Service.

IT 40

IT Check Engine Light Electricity Car 40

Tire Review Magazine

FEBRUARY 12, 2025

We’re trying to take customer service to a level that hasn’t always been present in the tire business and bring it into a rural area. We have up to three generations of customers now, so I think that’s the best return on investment. Miller: Electric vehicles are on the horizon.

Retail 74

Retail Automotive Repair Electricity Electric Vehicles 74

Tire Review Magazine

FEBRUARY 12, 2025

We’re trying to take customer service to a level that hasn’t always been present in the tire business and bring it into a rural area. We have up to three generations of customers now, so I think that’s the best return on investment. Miller: Electric vehicles are on the horizon.

Retail 74

Retail Automotive Repair Electricity Electric Vehicles 74

DRIVE

OCTOBER 14, 2024

Getting certified by Original Equipment Manufacturers (OEMs) such as Ford, Tesla, or Mercedes-Benz can make your shop more attractive to both customers and insurers. Ongoing Training Technology in cars is evolving rapidly, with new materials, electric vehicle components, and advanced driver assistance systems (ADAS) becoming more common.

Collision Repair 52

Collision Repair Insurance Media Auto Body Shop 52

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.

Service Advisor 191

Service Advisor Management Technical Customer Service 191

Automotive Training Centre

FEBRUARY 21, 2024

Today’s mechanics are tech-savvy professionals who must understand a vehicle’s complex systems, from traditional engines to electric and hybrid technologies. Their responsibilities have grown from simple mechanical repairs to include electronic systems diagnostics, preventive maintenance, and service advice.

Mechanic 257

Mechanic Automotive Auto Mechanic Training Apprenticeship 257

Automotive Training Centre

JANUARY 29, 2025

While hybrid and electric vehicles are designed to be efficient and environmentally friendly, they also present unique challenges. When it comes to repairing or troubleshooting these vehicles, accurate code interpretation is one of the most crucial skills youll develop after hybrid and electrical mechanic training.

Mechanic 248

Mechanic Electricity Electric Vehicles Air Conditioning 248

Auto Service World

NOVEMBER 12, 2024

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

Auto Repair 244

Auto Repair Service Advisor Education A Tech 244

Brake & Front End

DECEMBER 30, 2024

The Model S Smart Air Suspension was an option in 2014, and it became standard for all Model S trims from 2017 to mid-2019. The four-corner system is similar to those found on European cars and trucks. The system uses an air compressor, reservoir and valve block that are all mounted in the trunk.

Vehicle 100

Vehicle Customer Service Mechanic Trucking 100