Customer Service Electricity Service Advisor 
Auto Remarketing
MARCH 14, 2025
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. The study found dealerships greeted customers immediately on arrival just half the time, less than any of the other KPIs. Powers 2025 U.S.
AutoSuccess
JANUARY 24, 2025
There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electric vehicles.
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Tire Review Magazine
MARCH 12, 2025
It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues. Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service.
Brake & Front End
MARCH 21, 2024
This is why some ADAS modules need to be serviced on the vehicle. A module on an electric steering rack could tell the engine control module to increase the throttle angle because the driver is turning. The modules use a language that has grammar and protocols for communication, so the messages do not collide with each other.
Brake & Front End
OCTOBER 10, 2024
The Golf Alltrack has an electric power steering (EPS) rack. I drove the vehicle onto the alignment lift and my suspicions were confirmed; the alignment had been improperly set ( Figure 2 ), and the steering angle sensor had not been recalibrated post-alignment. So, what caused this strange steering feel?
Auto Service World
MARCH 13, 2025
Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.
Autoflow
MAY 8, 2023
As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.
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