Customer Service Engineering Service Advisor 
AutoFix
FEBRUARY 13, 2025
Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.
Shop Marketing Pros
AUGUST 7, 2024
Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.
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Automotive Training Centre
OCTOBER 11, 2023
From engineering to sales, each path is unique, and the opportunities are nearly limitless. Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. One entry-level position often overlooked is that of a shop helper.
Auto Service World
SEPTEMBER 19, 2024
He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. He outlined expectations for techs and service advisors — but also what they expect from their boss. The final day on Sept.
Brake & Front End
MARCH 3, 2025
Inspection When it comes to drivability or engine-related problems, it is always expected that the problem is duplicated by the technician as part of the diagnostic process. The questions about ride control and suspension are intended to establish what they are experiencing and what they expect post-repair.
Tomorrow's Technician
JANUARY 29, 2024
Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. It’s excellent customer service.
Shop Marketing Pros
AUGUST 6, 2024
They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.
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