Solera

AUGUST 8, 2023

They pay attention to industry trends, understand what customers want, and actively work to stay competitive. Along with those things, customers value convenience and a positive buying experience, including easy financing options, reliable service and maintenance, and a welcoming atmosphere. How do they do that?

Car Dealership 130

Car Dealership Car Finance Customer Service 130

AutoSuccess

NOVEMBER 1, 2024

The CFPB has been intensifying its efforts to combat what it terms “junk fees” across various financial products and services, including those in the automotive industry. Rather, complaints often related to getting unwanted products, poor customer service or charges they didn’t think they owed.

Finance 52

Finance Insurance Automotive Management 52

Autoflow

NOVEMBER 16, 2023

Dallas, TX – Autoflow announces its partnership with American Auto Guardian, LLC (AAGI), an industry leader in developing, marketing, and administering vehicle service contracts and other automotive aftermarket products. AAGI’s commitment to offering outstanding customer service makes the partnership with Autoflow a perfect pairing.

Customer Service 105

Customer Service Insurance Finance Management 105

AutoSuccess

DECEMBER 9, 2024

Whether its the extra steps a technician takes moving from point A to point B, or delays in communicating estimates to customers, non-value-added time silently erodes a dealerships bottom line. In contrast, value-added time time spent directly contributing to the service or product drives profitability.

Management 52

Management Finance Automotive Repair Media 52

Auto Remarketing

NOVEMBER 17, 2023

Other dealers increase their “off the street” marketing and service drive purchases which often turn into two for one deals. Enhanced customer service In a down market, competition intensifies, making excellent customer service a critical differentiator.

Car Dealership 105

Car Dealership Customer Service Finance Management 105

Autoflow

MARCH 4, 2024

Dallas, TX – Autoflow announces its partnership with CoverageX, a premier service contract provider specializing in vehicle service contracts, home service contracts, and premium financing. For more information about CoverageX, please visit [link]. For more information, visit [link].

Finance 96

Finance Management Customer Service Software 96

CATI

DECEMBER 7, 2023

Our Automotive Sales and Administration Diploma program is an excellent place to start your career as it endows students with the product knowledge, budgeting skills, vehicle financing knowledge, and customer service competencies they need to become highly competitive sales and administration candidates. Personable?

Automotive 103

Automotive Management Finance Customer Service 103

Auto Service World

AUGUST 24, 2024

Entrepreneurs juggle multiple roles, from product development to customer service, necessitating a versatile skill set to keep the business afloat and thriving. Stewardship over finances steers a business clear of pitfalls often accompanying rapid expansion.

Management 130

Management Finance Education Customer Service 130

AutoSuccess

SEPTEMBER 13, 2024

Automotive lenders find that integrating chatbots into their operations offers many benefits, ranging from 24/7 customer service to cost savings and improved customer experiences. By focusing on specific pain points, lenders ensure that the chatbot delivers meaningful value to customers.

Automotive 52

Automotive Finance Banking Customer Service 52

AutoSuccess

SEPTEMBER 3, 2024

During the coronavirus pandemic, inventory was historically low, customers frequently paid above MSRP and financed cars at higher interest rates and for longer periods of time. These circumstances have resulted in many customers being underwater with their pandemic-era purchase, and upgrading vehicles has become financially difficult.

Car 93

Car Software Finance Management 93

Shop Marketing Pros

AUGUST 6, 2024

“They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Tire Review Magazine

JANUARY 16, 2024

TireHub said TireHub Plus has tools and services that will help boost revenue, and profitability and attract new consumers. Marketing dollars that are earned monthly can be used towards customer retention campaigns, website development, online tire sales tools, training, in-store/digital marketing, and more.

Finance 52

Finance Retail Technical Customer Service 52

Tire Review Magazine

JANUARY 16, 2024

TireHub said TireHub Plus has tools and services that will help boost revenue, and profitability and attract new consumers. Marketing dollars that are earned monthly can be used towards customer retention campaigns, website development, online tire sales tools, training, in-store/digital marketing, and more.

Finance 52

Finance Retail Technical Customer Service 52

CATI

NOVEMBER 9, 2023

The ability to stay organized improves your productivity in the automotive industry and personal life endeavors, from planning events to managing household finances. Customer Service Is at the Heart of Automotive Sales Training Automotive sales is not just about selling a vehicle; it’s about building relationships.

Automotive 74

Automotive Customer Service Management Finance 74

AutoSuccess

DECEMBER 7, 2023

In some states, dealers can pass fees related to outsourcing title work onto the customer, potentially turning it into a profit center. Deals held up in the finance department can be resolved promptly by experienced title clerks. Outsourcing title work also provides an ideal solution when staff goes on vacation or turnover occurs.

Car Dealership 97

Car Dealership Finance Automotive Marketing Customer Service 97

AutoSuccess

AUGUST 30, 2024

AI systems can track and analyze customer behavior, such as the type of vehicles they are researching or the features they are most interested in. This information allows the AI to send highly relevant content, whether it’s information about a new model, special financing options or maintenance tips.

Automotive 83

Automotive Finance Management Media 83

AutoSuccess

DECEMBER 11, 2023

“More than 75% of shoppers on Cars.com are undecided on make and model — a standout customer experience and stellar reputation are often the influential tipping point, 1 ” said Jamie Oldershaw, vice president of reputation, Cars Commerce. Cars.com Inc.

Finance 52

Finance Retail Customer Service Automotive 52

Auto Remarketing

NOVEMBER 30, 2023

More than 75% of shoppers on Cars.com are undecided on make and model, and a standout customer experience and stellar reputation are often the influential tipping point,” Cars Commerce vice president of reputation Jamie Oldershaw said.

Car 59

Car Finance Retail Customer Service 59

AutoSuccess

OCTOBER 25, 2024

With economic forecasts indicating additional rate reductions following the Fed’s recent decision to begin lowering, the auto finance industry is preparing for a likely uptick in refinancing demand. Historically, when interest rates fall, consumers seek opportunities to reduce their monthly payments through auto loan refinancing. The result?

Finance 52

Finance Management Customer Service Electronics 52

AutoSuccess

MAY 21, 2024

Enhanced Competitive Edge By effectively managing processing costs, dealerships can offer more competitive pricing on vehicles, financing options and after-sales services. Customers appreciate the clarity regarding payment methods and associated costs. The adoption of these practices is not without its nuances.

Car Dealership 52

Car Dealership Finance Automotive Marketing Management 52

The Mechanic Doctor

JUNE 27, 2023

Financing Your Trucking Company Startup Costs Calculate the costs associated with purchasing or leasing trucks, obtaining licenses, securing insurance, and covering operational expenses. Explore various financing options such as bank loans, government grants, or potential investors who may be interested in supporting your venture.

Trucking 52

Trucking Insurance Finance Transportation 52

AutoSuccess

FEBRUARY 14, 2025

Using In The Car s plug-in application, car dealers can now provide auto insurance from A-rated providers directly to customers in less than 30 seconds, the company said. It enhances customer service, speeds turnover, plugs into the major DMS systems, saves time and money and generates customer loyalty.

Insurance 40

Insurance Finance Electronics Customer Service 40

AutoFix

MAY 22, 2024

Opening an auto repair shop can be a rewarding venture for those passionate about cars and customer service. Customer Retention Challenges : Building and maintaining customer loyalty in a competitive market requires continuous effort and investment.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Technical Management 52

Driver's Edge

SEPTEMBER 8, 2023

Here’s a closer look at the steps you can take to avoid expensive auto service and some advice on saving as much as possible when your vehicle does need work. If you notice any leaks, unexpected noises, odd smells, or warning lights, it’s best to bring your car in for service as soon as possible.

Auto Repair 52

Auto Repair Preventative Maintenance Car ASE 52

Auto Remarketing

NOVEMBER 2, 2023

Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles. In addition, customers will be more likely to trust the pricing, since it comes from an objective source that’s less likely to hold a biased stance.

Car Dealership 52

Car Dealership Used Cars Finance Auto Market 52

DRIVE

JUNE 5, 2023

Now, they have total control over not only their finances, but the shop as a whole. They strive to give their customers the best quality service possible, which is why they are known for their wonderful customer service by their community. Which is a much different scene to how J & A functions today.

Finance 52

Finance Customer Service Automotive Auto Repair 52

AutoFix

SEPTEMBER 19, 2023

The world of auto repair is a dynamic blend of technical expertise, customer service, and business acumen. Relationships: Being physically present and active helps in building trust with both employees and customers. The independent auto repair shop owner, as the epicenter of this universe, has a unique set of responsibilities.

Auto Repair Shop 40

Auto Repair Shop Auto Repair Finance Technical 40

Tire Review Magazine

FEBRUARY 7, 2024

At this year’s annual conference and dealer meeting, K&M Tire officials and keynote speakers were on hand to challenge its network of dealers to improve how they do things – whether that be how they run the business, treat customers or plan to grow – all under the theme “level up.” The first is to remember why you started.

Management 59

Management Finance Consulting Manufacturing 59

The Mechanic Doctor

JANUARY 4, 2024

To keep attracting new clients, the business should pay special attention to customer service. The workshop should offer: A transparent pricing policy; Clear communication with customers; A comfortable waiting area; A loyalty program and seasonal promotions. Financial Stress Financial stress is also a common hurdle.

Car 52

Car Management Mechanic Technical 52

AutoSuccess

AUGUST 19, 2024

CarGurus , a digital auto platform for shopping, buying and selling new and used vehicles, released its 10th annual Top Dealer Awards, recognizing dealerships that provide shoppers with exceptional service, guidance and support.

Finance 52

Finance Retail Customer Service Vehicle 52

CATI

FEBRUARY 27, 2025

As you gain experience in the field, make a point to network with industry professionals and foster strong relationships with customers. A solid reputation for quality work and excellent customer service will set the stage for future business success. Combine your auto mechanic training with a concrete customer base for success.

Auto Mechanic Training 59

Auto Mechanic Training Mechanic Auto Repair Auto Repair Shop 59

Tire Review Magazine

JANUARY 29, 2025

These partners gain unique access to our membership, and we provide outbound support through our customer service reps to ensure their programs succeed. Walter Lybeck (CEO): The 5-5-5 target aimed to be aspirational, and we’re very proud of our progress. Adding the right stores is more controllable.

Retail 52

Retail Repaints Finance Customer Service 52

Tire Review Magazine

JANUARY 29, 2025

These partners gain unique access to our membership, and we provide outbound support through our customer service reps to ensure their programs succeed. Walter Lybeck (CEO): The 5-5-5 target aimed to be aspirational, and we’re very proud of our progress. Adding the right stores is more controllable.

Retail 52

Retail Repaints Finance Customer Service 52