Shop Marketing Pros

JUNE 14, 2023

*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. The hosts compare it to the Ritz Carlton and Chick-fil-A. solutions to access the free online scheduling tool, which takes only 15 minutes to set up.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoSuccess

DECEMBER 1, 2023

Matt Hubiak, the director of preowned operations, explains: “To deliver the best customer experience, we partner with companies who want to battle alongside us. I want to take their product — along with my employees, technology and my expectations of what hospitality is — to deliver our promise to our customers,” he says.

Hospitality 52

Hospitality Management Software Customer Service 52

AutoSuccess

JUNE 3, 2024

The partners say this will address the issues of management, reliability, discoverability and usability that have slowed the nation’s transition to EVs. Facilities with private parking, from retail and hospitality to events and community venues, are a key part of the solution, and must be prepared to meet EV driver expectations.”

Hospitality 52

Hospitality Electric Vehicles Management Electricity 52