Bolt on Technology

JULY 23, 2024

The absence of good communication can often lead to customers feeling anxious because they are left out of the loop. By relaying information regularly, however, expectations can be managed, leading to a happier and more knowledgeable customer.

Auto Repair 101

Auto Repair Software Management Customer Service 101

Automotive Training Centre

APRIL 19, 2024

The responsibilities of a Fixed Operations Manager include managing service operations to ensure high-quality maintenance and repair services, overseeing the inventory and sale of auto parts and accessories, enhancing customer service, monitoring budgets, and leading the team to achieve departmental goals.

Management 242

Management Auto Mechanic Training Automotive Customer Service 242

Automotive Training Centre

JUNE 19, 2024

Understanding the differences between these two areas can help you make an informed decision about your career path. They evaluate the extent of damage to the vehicle’s body, frame, and mechanical systems and provide customers with detailed explanations of the repair process and costs. Contact ATC Surrey for more information.

Software 209

Software Hydraulics Insurance Technical 209

Automotive Training Centre

FEBRUARY 1, 2024

Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts. Warranty Administrators often liaise between customers, service departments, and manufacturers.

Service Advisor 221

Service Advisor Customer Service Auto Mechanic Training Automotive 221

Automotive Training Centre

NOVEMBER 15, 2023

Absence of an Efficient System One of the most common career challenges for service advisors after service advisor training is the need for a streamlined system within the service department. This can lead to clarity, delays, and customer satisfaction. Do you want to explore our in-depth service advisor courses ?

Service Advisor 291

Service Advisor Management Automotive Technical 291

Automotive Training Centre

MAY 22, 2024

Additionally, connected car wash systems often incorporate advanced software and mobile applications. These platforms allow customers to schedule appointments, choose specific services, and receive real-time updates on their vehicle’s status. Staying informed about the latest advancements is essential.

Car 279

Car Software Automotive Vehicle 279

Automotive Training Centre

MAY 3, 2024

The Rise of Generative AI in Automotive Design and Manufacturing Generative AI refers to artificial intelligence that can design software, predict outcomes, automate tasks, and even create human-like text based on the data it is fed. New automotive technology is transforming customer service and vehicle maintenance.

Retail 213

Retail Automotive Customer Service Auto Mechanic Training 213

Automotive Training Centre

JULY 11, 2024

Apps that provide real-time information, digital ticketing, and route optimization have made public transit more user-friendly. Software development, data analysis, and network management skills will become increasingly valuable. Contact ATC Cambridge for more information. Bird is a leading provider in this space.

Automotive 211

Automotive Transportation Customer Service Management 211

Automotive Training Centre

NOVEMBER 13, 2024

Today’s vehicles are computers on wheels, requiring technicians to be mechanically skilled and have a strong grasp of software and digital tools. Over the past 20 years, we’ve seen that the most successful technicians and industry leaders understand that customer service and teamwork are as vital as technical skills.

Automotive 251

Automotive Mechanic Alternative Fuels Education 251

Automotive Training Centre

MAY 14, 2024

Consider pursuing additional training in inventory management software, such as SAP or Oracle , and courses in supply chain logistics to broaden your understanding of warehouse operations. Emphasize any roles involving inventory management, customer service, or logistics coordination. Contact ATC Toronto for more information.

Management 253

Management Software Automotive Retail 253

Automotive Training Centre

FEBRUARY 2, 2024

Your auto parts training will have prepared you to navigate software systems easily, ensuring you can quickly access the information you need. Being a Parts Counter Person offers a rewarding mix of technical knowledge, problem-solving, and customer service skills. Contact ATC Surrey for more information!

Troubleshooting 236

Troubleshooting Auto Mechanic Training Automotive Mechanic 236

Solera

MAY 8, 2023

Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Our high-powered automotive repair software tools go beyond just simplifying the management of your auto repair shop. Like a Driver Assistant, but for auto repair shops.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Vehicle Repair 130

AutoSuccess

FEBRUARY 12, 2024

Volie’s modern automotive call center software simplifies BDC operations, eliminating the need for traditional desk phones. We already have dealers taking advantage of this integration and reporting enhanced customer interactions as a result.” The post Volie Inc.

Software 52

Software Automotive Customer Service Management 52

Autoflow

NOVEMBER 16, 2023

AAGI’s commitment to offering outstanding customer service makes the partnership with Autoflow a perfect pairing. Autoflow focuses on streamlining everyday processes to help clients operate more efficiently and provide a customer service experience that lasts. For more information, visit [link].

Customer Service 105

Customer Service Insurance Finance Management 105

AutoSuccess

OCTOBER 14, 2024

CDK, an automotive retail software provider, has announced the launch of new software certifications and courseware aimed at equipping dealership employees with the necessary skills and credentials to excel in the evolving consumer vehicle purchase and service journey. The certification program offers U.S.

Software 52

Software Retail Automotive Customer Service 52

Autoflow

APRIL 11, 2024

Dallas, TX – Autoflow announces the implementation of its iDVI (instant Digital Vehicle Inspection) by Royal Administration Services to provide a fast, digital solution for capturing essential information including pictures, videos, and notes for expediting the warranty claims adjudication and approval process.

Vehicle 105

Vehicle Automotive Services Management Customer Service 105

Brake & Front End

SEPTEMBER 28, 2023

SENSOR INPUTS Measuring the steering wheel position angle and rate of turn provide critical information for electric power steering systems. The scan tool will typically display this information in degrees. These modules share information for vehicle speed, steering angle and engine operation.

Electricity 130

Electricity Engineering Software Vehicle 130

CATI

AUGUST 8, 2024

The Responsibilities of a Taxi Dispatcher A taxi dispatcher manages taxi service logistics, acting as the central point of contact between drivers and customers to meet transportation needs promptly and efficiently. As per automotive training, providing excellent customer service is key to your role.

Automotive 88

Automotive Transportation Customer Service Software 88

Autoflow

MARCH 4, 2024

Autoflow focuses on streamlining everyday processes to help clients operate more efficiently and provide a customer service experience that lasts. For more information about CoverageX, please visit [link]. For more information, visit [link]. For additional product and company information, please visit [link].

Finance 96

Finance Management Customer Service Software 96

Brake & Front End

JUNE 20, 2024

While installers often have a deep understanding of starting and charging systems, it’s equally important to equip drivers with the knowledge to make informed decisions about maintaining and repairing their vehicles.

Master Mechanic 130

Master Mechanic Troubleshooting ASE Parts Replacement 130

Tomorrow's Technician

JANUARY 29, 2024

Not only are regular updates important for the most current vehicle information, but they’re important for security, too. Scan Tool Assistance The subject I’m talking about here is the customer service setup by scan tool manufactures specifically to support their product. It’s excellent customer service.

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Access to Vehicle Information – Even the best tech doesn’t know every make and model inside out. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware. What makes Autoflow stand out among other software options?

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

CATI

JUNE 27, 2024

Customer Service and Problem-Solving Skills Working in auto parts often involves interacting with customers, whether they are individual vehicle owners or professionals in the automotive repair industry. The ability to analyze sales data, inventory levels, and market trends can help you make informed decisions.

Apprenticeship 92

Apprenticeship Technical Management Automotive Repair 92

CATI

DECEMBER 7, 2023

Our Automotive Sales and Administration Diploma program is an excellent place to start your career as it endows students with the product knowledge, budgeting skills, vehicle financing knowledge, and customer service competencies they need to become highly competitive sales and administration candidates.

Automotive 99

Automotive Management Finance Customer Service 99

CATI

DECEMBER 12, 2024

Telematics gathers information on a vehicles location, performance, and diagnostic status through embedded systems or external devices. Enhanced Customer Service Telematics enhances the relationship between repair shops and customers by providing transparent, data-driven insights. Contact CATI for more information.

Automotive Repair 71

Automotive Repair Mechanic Automotive Telecommunication 71

Autoflow

SEPTEMBER 13, 2023

So, how do you stand out from the crowd and keep customers back? At Autoflow, we follow all these trends and have adapted our digital vehicle inspections (DVI) to match customers’ expectations. Our software solution works with your auto shop’s workflows to meet customers’ needs – and surpass them by a mile.

Automotive 98

Automotive Auto Repair Shop Auto Repair Software 98

Autoflow

NOVEMBER 5, 2024

Dallas, TX ( November 5, 2024 ) — Autoflow, a leading provider of innovative automotive software solutions, is excited to announce the integration of its iDVI (instant Digital Vehicle Inspection) virtual claims inspection platform with StoneEagle’s renowned FI-SCS and StoneEagleADMIN warranty administration systems.

IT 52

IT Software Automotive Consulting 52

CATI

JUNE 13, 2024

Problem-Solving : Local dispatchers must quickly resolve sudden issues like vehicle breakdowns, traffic delays, or customer complaints. Routing : They optimize routes to enhance efficiency and reduce fuel consumption, often using GPS and routing software. Contact CATI for more information.

Automotive 74

Automotive Transportation Management Software 74

AutoSuccess

JULY 19, 2024

A unified communication solution that can track key metrics such as call duration, wait times and customer satisfaction levels enable dealerships to identify trends, monitor performance and make informed decisions to improve their communication strategy and team performance.

Management 52

Management Customer Service Software IT 52

DRIVE

JULY 8, 2024

As the owner, you’ll need a well-rounded approach that includes excellent customer service, streamlined operations, smart marketing plans and a commitment to always improving your shop – even if it’s making money with a great crew, improvements can be made. But succeeding requires more than just car know-how. Know your KPIs.

Insurance 52

Insurance Management Customer Service Media 52

Brake & Front End

FEBRUARY 22, 2024

To decipher these codes, you will need service information or a scan tool with the correct software to interpret the name of the code. These numbers indicate it is a proprietary code that is typically unique to the manufacturer and the CVT transmission. Some codes might have letters in the third or fourth position.

Hydraulics 130

Hydraulics Engineering Vehicle Customer Service 130

AutoSuccess

OCTOBER 17, 2024

The virtual event will welcome dealers, OEMs and software development partners to hear fresh perspectives on how automotive retail continues to adapt to industry trends and what dealers can do to strengthen revenue. For more information on CDK CONNECT including registrations, visit CDK.com/connect. 22 at 11 a.m.

Retail 52

Retail Trucking Customer Service Software 52

AutoFix

APRIL 6, 2024

Executing Your Growth Strategy With a solid plan, you’re ready to put your growth strategy into action: Technology Investment : Adopt the latest in shop management software to ensure your expanded operations remain as efficient as possible.

Auto Repair 52

Auto Repair Auto Repair Shop Customer Service Software 52

Mechanics Direct

JUNE 30, 2024

Yelp , Google Reviews , and even social media profiles can provide a lot of useful information in this case. Ensure the technicians you hire have good ratings and go through the reviews to see what the customers have to say. The condition of the shop tends to give an insight into what you are likely to get in terms of services.

Mechanic 52

Mechanic Automotive Service Excellence Automobile Education 52

Automotive Management Network

MAY 31, 2021

Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with concerns about the bottom line and tech shortages, walk a fine line between customer service and profitability. Is there a solution to this problem? That’s the name of the game.

Auto Repair 52

Auto Repair Software Management Automotive 52

Autoflow

JUNE 6, 2023

With platforms like Autoflow’s digital vehicle inspection (DVI) software, auto repair shops deliver convenience while showcasing their expertise. That way, customers can see what work is done, then get on with their busy days. Autoflow’s DVI software integrates with those systems so they continue but with far less work and time.

Automotive 52

Automotive IT Auto Repair Auto Repair Shop 52

AutoFix

NOVEMBER 28, 2023

Executing Your Growth Strategy With a solid plan, you’re ready to put your growth strategy into action: Technology Investment : Adopt the latest in shop management software to ensure your expanded operations remain as efficient as possible.

Auto Repair 52

Auto Repair Auto Repair Shop Customer Service Software 52