Auto Service World
DECEMBER 4, 2024
They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful.
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. This article originally appeared in the December 2024 issue of CARS magazine.
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Auto Service World
NOVEMBER 16, 2023
A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.
Auto Service World
NOVEMBER 21, 2024
When employees feel supported and engaged in their work environment, they are more likely to deliver exceptional customer service, which directly impacts the success of the business. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.
Auto Service World
OCTOBER 16, 2024
This commitment to continuous learning became part of our culture and enhanced our business execution and customer service. On a more practical level, we invested heavily in staff training to ensure that our team was up to date on new products, supplier training refreshers, and operational processes.
Auto Service World
SEPTEMBER 24, 2024
This won’t only help the customer understand how often they need to get an oil change, but it will help to strengthen your relationship with them. Positive Customer Experience There is often a stigma around the auto care industry.
Auto Service World
MARCH 13, 2025
Service advisors had the chance to take classes on topics like customer service and selling strategies. View this post on Instagram A post shared by Cars Magazine & Jobber News (@autoserviceworld) Two expos were held the HiTech Tool Expo saw tool exhibitors show off the latest offerings.
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