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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. Catharines, Ont.,

Retail 278
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From the Magazine: Unraveling the customer service paradox

Auto Service World

A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.

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From the Magazine: Proactive staffing strategies

Auto Service World

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.

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From the Magazine: Driving home success

Auto Service World

This won’t only help the customer understand how often they need to get an oil change, but it will help to strengthen your relationship with them. Positive Customer Experience There is often a stigma around the auto care industry.

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From the Magazine: Frontline feedback

Auto Service World

They admitted that they’ve had challenges being good at customer service but have grown into the role. “I I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement. One respondent urged shops to use better parts.

Retail 263
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Management, technical training top focus at AARO show

Auto Service World

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. 12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine.

Technical 147
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SRNA promotes Wayne Horne to national sales manager

Tire Review Magazine

Sumitomo Rubber North America (SRNA), a subsidiary of Sumitomo Rubber Industries, promoted Wayne Horne to national sales manager. He began his career in customer service, where he supported customers with their orders. This decision highlights Hornes dedication and achievements within the company since 2016, SRNA said.