Tire Review Magazine

JANUARY 24, 2025

Sumitomo Rubber North America (SRNA), a subsidiary of Sumitomo Rubber Industries, promoted Wayne Horne to national sales manager. He began his career in customer service, where he supported customers with their orders. This decision highlights Hornes dedication and achievements within the company since 2016, SRNA said.

Management 52

Management Customer Service Trucking 52

AutoSuccess

NOVEMBER 21, 2024

In today’s evolving auto market, one thing remains crucial: focusing on volume and exceptional customer service will naturally drive gross. The reality is that our teams aren’t delivering the customer experience required to earn that gross, and they’re not leveraging the tools available to them. Lastly, focus on volume.

Auto Market 98

Auto Market Management Customer Service Vehicle 98

AutoSuccess

JANUARY 29, 2024

During his interview process with the dealership’s general manager, their general sales manager actually convinced Mendoza to the sales side of the business with an odd persuasion method. “He Throughout the years Mendoza has climbed the ladder and is now the general manager of San Leandro Honda in San Leandro, California.

Management 97

Management Vehicle Customer Service Car Dealership 97

Tire Review Magazine

JUNE 7, 2024

Phaelona Bradley, director of customer service and sales support at Yokohama Tire , takes the words “customer service” very seriously. Excellent customer service is at the core of most successful businesses, and Phaelona would know it – she’s been doing it since 2002 with the same company.

Customer Service 52

Customer Service Trucking Management IT 52

Tire Review Magazine

JUNE 7, 2024

Phaelona Bradley, director of customer service and sales support at Yokohama Tire , takes the words “customer service” very seriously. Excellent customer service is at the core of most successful businesses, and Phaelona would know it – she’s been doing it since 2002 with the same company.

Customer Service 52

Customer Service Trucking Management IT 52

Tire Review Magazine

MAY 3, 2024

Sumitomo Rubber North America (SRNA), a subsidiary of Sumitomo Rubber Industries, has promoted Wayne Horne to strategic account manager. Starting in customer service, Horne handled calls and orders and then transitioned to be a part of the fanatic field sales team.

Management 52

Management Customer Service Trucking Car 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. The post Dealer Tire, RockED Partner on Tire Sales Certification Program appeared first on Tire Review Magazine.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

MAY 7, 2024

Tekmetric recently introduced Tekmetric Tire Suite, which it said streamlines tire management for auto repair and tire shops alike. The Tekmetric Tire Suite integrates tire management tasks within the Tekmetric software, the company said. Tekmetric Tire Suite is a paid add-on to Tekmetric subscriptions.

Management 52

Management Auto Repair Software Electronics 52

Tire Review Magazine

MAY 7, 2024

Tekmetric recently introduced Tekmetric Tire Suite, which it said streamlines tire management for auto repair and tire shops alike. The Tekmetric Tire Suite integrates tire management tasks within the Tekmetric software, the company said. Tekmetric Tire Suite is a paid add-on to Tekmetric subscriptions.

Management 52

Management Auto Repair Software Electronics 52

AutoSuccess

MARCH 6, 2025

Focus on Customer Service: With your submissions handled externally, your fixed ops team can focus on delivering excellent customer service and maintaining relationships with clients.

Engineering 52

Engineering Customer Service Service Tech Automotive 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. The post Dealer Tire, RockED Partner on Tire Sales Certification Program appeared first on Tire Review Magazine.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

FEBRUARY 17, 2024

Sumitomo Rubber North America recently promoted Wes Samperio to Dunlop Motorcycle Tires’ product planning manager. Samperio has held several positions throughout his eleven years with SRNA, from warehouse operations to customer service to sales. I’m looking forward to learning a new side of the business,” Samperio said.

Management 52

Management Customer Service 52

Tire Review Magazine

FEBRUARY 17, 2024

Sumitomo Rubber North America recently promoted Wes Samperio to Dunlop Motorcycle Tires’ product planning manager. Samperio has held several positions throughout his eleven years with SRNA, from warehouse operations to customer service to sales. I’m looking forward to learning a new side of the business,” Samperio said.

Management 52

Management Customer Service 52

Tire Review Magazine

JANUARY 28, 2024

Sumitomo Rubber North America , a subsidiary of Sumitomo Rubber Industries, has promoted Michelle Cotter to Dunlop Motorcycle Tires’ customer care manager. In her 12 years with SRNA, Cotter has supported both the Falken and Dunlop Motorcycle brands, holding positions in business analysis and customer service. “My

Management 52

Management Customer Service 52

Tire Review Magazine

JANUARY 28, 2024

Sumitomo Rubber North America , a subsidiary of Sumitomo Rubber Industries, has promoted Michelle Cotter to Dunlop Motorcycle Tires’ customer care manager. In her 12 years with SRNA, Cotter has supported both the Falken and Dunlop Motorcycle brands, holding positions in business analysis and customer service. “My

Management 52

Management Customer Service 52

Tire Review Magazine

NOVEMBER 15, 2024

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. The post Anyline survey shows automotive service techs want more data-driven tools appeared first on Tire Review Magazine.

Automotive Services 52

Automotive Services Service Tech Automotive Service Technicians 52

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

Tire Review Magazine

JUNE 7, 2024

If there’s an embodiment out there that fits the description of “manager I want to work for,” Cole Fraser, regional manager at Black’s Tire & Auto Service, might be it. From there, gradually Dad would bring me inside to tackle customer service.”

Management 105

Management Education Customer Service IT 105

Tire Review Magazine

NOVEMBER 15, 2024

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. The post Anyline survey shows automotive service techs want more data-driven tools appeared first on Tire Review Magazine.

Automotive Services 52

Automotive Services Service Tech Automotive Service Technicians 52

Tire Review Magazine

SEPTEMBER 29, 2024

VIP Tires & Service has promoted Auburn, Maine store manager Bob Guptill to market manager. VIP said Guptill will continue to manage the Auburn location while also overseeing two Lewiston stores.

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 29, 2024

VIP Tires & Service has promoted Auburn, Maine store manager Bob Guptill to market manager. VIP said Guptill will continue to manage the Auburn location while also overseeing two Lewiston stores.

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

AutoSuccess

DECEMBER 9, 2024

The quality and speed with which the estimate is completed may be flawless, but if it sits on a managers desk for hours or days awaiting approval, the entire process grinds to a halt. The Pitfalls of Unformatted Information One major challenge in service and reconditioning is the reliance on a single, unformatted source for information.

Management 52

Management Finance Automotive Repair Media 52

AutoSuccess

AUGUST 15, 2024

The average claim now takes over 15 minutes, meaning warranty administrators simply cannot manage the same volume they once could. This, combined with rising wages in the service industry, has pushed the cost of processing claims up to 16% of the gross profit generated from warranty work. Warranty claims processing is a prime example.

Customer Service 93

Customer Service Oil Change Manufacturing Management 93

Tire Review Magazine

MAY 22, 2024

With a career spanning 29 years in the tire industry in various management roles, Doornbos began in 1995 with a six-month internship at Monarch Industrial Tires in the USA. The post GRI appoints new director of North America appeared first on Tire Review Magazine.

Management 52

Management Customer Service IT 52

AutoSuccess

JANUARY 14, 2025

Since the dealership often handles these repairs under the service contract, it ensures that any needed work stays within the dealerships service drive rather than going to a third-party mechanic. This creates a reliable revenue stream and gives the dealer more control over the customers service experience.

Vehicle 52

Vehicle Manufacturing Management Utilities 52

AutoSuccess

AUGUST 9, 2024

While a human representative might manage a few hundred contacts in a month, AI can effortlessly scale this number into the thousands, all while maintaining consistency and quality in interactions. By leveraging AI, dealerships can enhance their operational efficiency, improve customer engagement and, ultimately, boost their bottom line.

Automotive 98

Automotive Management Utilities Customer Service 98

AutoSuccess

SEPTEMBER 3, 2024

Consistency in the PDI process means fewer post-delivery issues, leading to higher customer satisfaction and fewer returns or service visits. Management can see the status of every vehicle in the PDI pipeline, allowing for quick intervention if delays occur. Shifting to a technology-driven PDI process involves several key steps.

Car 93

Car Software Finance Management 93

AutoSuccess

MAY 31, 2024

After this fun happenstance, I was reading through our May magazine editorials and had an overwhelming sense that each of our contributors is themselves like a coach. Their articles serve as training drills, helping dealers sharpen their business acumen, marketing strategies, customer service skills and operational efficiencies.

Automotive 52

Automotive Customer Service Management IT 52

Tire Review Magazine

OCTOBER 27, 2023

It can also lead to losing customers and sales, explains Brent Blackburn, national accounts sales manager at Myers Tire Supply. “If you don’t do the repair right and the tire keeps losing air pressure, the customer may come back to you once or twice, but will eventually take it somewhere else,” says Blackburn.

Tire Repair 98

Tire Repair Consulting Manufacturing Customer Service 98

Auto Profit Masters

JULY 7, 2023

Chris was ready to step back into the automotive industry after working as a commercial electrician for a time, an experience that taught him the office side of the business: service management, inventory, equipment purchases, and material planning for jobs. We gave the customer base something they were lacking,” says Chris.

Automotive 130

Automotive Auto Repair Management Auto Repair Shop 130

AutoSuccess

OCTOBER 17, 2023

For example, if you are advertising on Google’s paid search network, it will soon become a bad business practice to let a human manage your campaigns. This new tool uses Google’s AI to manage your campaigns across all of their advertising channels. Google has already rolled out what they are calling Performance Max.

IT 98

IT Management Retail Media 98

Tire Review Magazine

MARCH 13, 2024

The event brought together representatives from across the organization, including sales, store managers, regional leaders, corporate department heads and executives. McCarthy Tire said the meeting focused on three key areas: serving the customer, enhancing leadership skills and living the McCarthy Tire company culture.

Customer Service 52

Customer Service Management Trucking IT 52

Tire Review Magazine

MARCH 13, 2024

The event brought together representatives from across the organization, including sales, store managers, regional leaders, corporate department heads and executives. McCarthy Tire said the meeting focused on three key areas: serving the customer, enhancing leadership skills and living the McCarthy Tire company culture.

Customer Service 52

Customer Service Management Trucking IT 52

AutoSuccess

JULY 19, 2024

Comprehensive Call Management Effective call management is essential for maintaining smooth and efficient operations. By understanding and responding to these metrics, businesses can continually refine their approach to meet and exceed customer expectations.

Management 52

Management Customer Service Software IT 52

AutoSuccess

AUGUST 22, 2024

Having spent over four decades immersed in service drives across the country, I’ve found that one of the biggest contributors to lost growth opportunity is the notable performance gap among the advisor staff and the inability to reduce the variability in their performance.

Service Advisor 95

Service Advisor Customer Service Automotive Services Automotive 95

AutoSuccess

AUGUST 30, 2024

This level of personalization ensures that potential customers feel valued and understood, which can significantly increase the likelihood of conversion. By automating these communications, dealerships can maintain a consistent and professional tone, even as they manage high volumes of leads.

Automotive 83

Automotive Finance Management Media 83

AutoSuccess

DECEMBER 7, 2023

Outsourcing allows car dealerships to streamline operations and their employees to focus on what they do best — sales and customer service. However, outsourced title clerks can efficiently handle all your in-state deals, significantly reducing the administrative burden for your current staff.

Car Dealership 97

Car Dealership Finance Automotive Marketing Customer Service 97