Customer Service Magazine Mechanic 
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. This article originally appeared in the December 2024 issue of CARS magazine.
Automotive Training Centre
JANUARY 17, 2024
Also, consider advertising in local newspapers and automotive magazines or sponsoring local community events. Use keywords related to auto body estimation services in your area. Your reputation as an auto body estimator relies equally on customer service and technical skills. Are you interested in our auto body courses ?
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Auto Service World
SEPTEMBER 19, 2024
12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. The final day on Sept.
Tire Review Magazine
MARCH 12, 2025
We still have a master mechanic there who started two months before I was born. He started by making coffee for the customers. Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service. And were developing one for service advisors as well, he explains.
Tire Review Magazine
JUNE 30, 2023
Michelin ONCall , the company’s emergency roadside service program, has exceeded 2.5 This achievement is a demonstration of Michelin’s commitment to delivering top customer service with ONCall since its initial inception,” said Kate Kaufman, vice president of services for Michelin North America.
AutoSuccess
JANUARY 14, 2025
Since the dealership often handles these repairs under the service contract, it ensures that any needed work stays within the dealerships service drive rather than going to a third-party mechanic. This creates a reliable revenue stream and gives the dealer more control over the customers service experience.
AutoSuccess
JUNE 27, 2024
From mechanical repairs to cosmetic paint touch-ups, each step demands time, effort and financial investment. Traditionally, dealerships relied on outsourcing certain aspects of recon to specialized vendors, such as body shops, detailing services and mechanical workshops.
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