Customer Service Magazine Service Advisor 
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5
Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.
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Auto Service World
SEPTEMBER 19, 2024
12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more.
AutoSuccess
AUGUST 22, 2024
When the team is firing on all cylinders, customers engage in trusting relationships with their service advisors. And when trusted relationships are thriving, results (and paychecks) grow as customers agree to additional services being performed on their vehicle. When the culture is right, the behaviors are right.
AutoSuccess
NOVEMBER 10, 2023
My years developing high-value solutions for OEMs ground into me several key takeaways: People use and run technology, but they always have people needs that only excellent customer service can address: • People want what they want (or need), and they want it now. Even robots will learn to expect the same. •
AutoSuccess
FEBRUARY 16, 2024
We had an opening for an express service advisor, and almost all the applicants for that position were men. Of course, stereotypes still run high in the automotive industry, and you can’t always be assured of a diverse applicant pool when putting up a job posting.
AutoSuccess
SEPTEMBER 5, 2024
Dealers still have an increased focus on delivering personalized experiences using customer data and AI. Shoppers demanded real-time customer service and dealers answered. There seems to be an increasing focus on ethical business practices and sustainability, reflecting broader societal values.
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