Customer Service Magazine Service Advisor 
Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5
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Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.
Auto Service World
SEPTEMBER 19, 2024
12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more.
AutoSuccess
AUGUST 22, 2024
When the team is firing on all cylinders, customers engage in trusting relationships with their service advisors. And when trusted relationships are thriving, results (and paychecks) grow as customers agree to additional services being performed on their vehicle. When the culture is right, the behaviors are right.
Tire Review Magazine
FEBRUARY 16, 2025
This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.
Tire Review Magazine
FEBRUARY 16, 2025
This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.
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