AutoSuccess

JANUARY 14, 2025

Since the dealership often handles these repairs under the service contract, it ensures that any needed work stays within the dealerships service drive rather than going to a third-party mechanic. This creates a reliable revenue stream and gives the dealer more control over the customers service experience.

Vehicle 52

Vehicle Manufacturing Management Customer Service 52

AutoSuccess

SEPTEMBER 3, 2024

While dealerships focus on reconditioning used cars, the efficiency of the PDI process for new cars is equally vital. A streamlined PDI process enhances customer satisfaction and accelerates inventory turnover, both of which are critical in a high-pressure market.

Car 93

Car Software Finance Management 93

AutoSuccess

FEBRUARY 20, 2024

With sales dwindling at 20 units or less per month across new and used cars, and limited physical space in our first-generation Chevrolet building, the challenges were formidable. The dealership, nestled in a town of just 3,000 people and over an hour’s drive from any large city, was significantly underperforming when we took over.

Automotive 52

Automotive Management Car Customer Service 52

AutoSuccess

FEBRUARY 16, 2024

So, as a GM, it’s very important to me that my service manager knows that he is just as important as the person who manages my new and my used car inventory. We had an opening for an express service advisor, and almost all the applicants for that position were men.

Management 52

Management Vehicle Emissions Testing Service Advisor 52