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From the Magazine: The power of clear communication

Auto Service World

However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.

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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful.

Retail 278
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Thousands head to KC for training

Auto Service World

Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.

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From the Magazine: Driving home success

Auto Service World

The Automotive Industries Association of Canada’s latest Consumer Behaviour Series report, Canadian vehicle owner’s attitudes towards maintenance and repair , found that the most ignored maintenance item was related to engine oil with 25 per cent of respondents saying they let oil changes, flushes and checks slide.

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From the Magazine: Frontline feedback

Auto Service World

I enjoy learning about new technology in vehicles, the new EV vehicles [are] exciting,” one respondent wrote when given the opportunity to explain their answer. They admitted that they’ve had challenges being good at customer service but have grown into the role. “I Only 8 per cent believe improvement is needed. “I

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Sumitomo Rubber Industries Recalls Certain Dunlop GPR-300F Tires

Tire Review Magazine

These tires do not comply with the requirements of Federal Motor Vehicle Safety Standard number 119, “New Pneumatic Tires- Other than Passenger Cars.” This can cause a loss of vehicle control, increasing the risk of a crash. Owners may contact Sumitomo customer service at 1-800-845-8378.

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Sumitomo Rubber Industries Recalls Certain Dunlop GPR-300F Tires

Tire Review Magazine

These tires do not comply with the requirements of Federal Motor Vehicle Safety Standard number 119, “New Pneumatic Tires- Other than Passenger Cars.” This can cause a loss of vehicle control, increasing the risk of a crash. Owners may contact Sumitomo customer service at 1-800-845-8378.