Customer Service Magazine Vehicle 
Auto Service World
JANUARY 28, 2025
However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.
Auto Service World
SEPTEMBER 24, 2024
The Automotive Industries Association of Canada’s latest Consumer Behaviour Series report, Canadian vehicle owner’s attitudes towards maintenance and repair , found that the most ignored maintenance item was related to engine oil with 25 per cent of respondents saying they let oil changes, flushes and checks slide.
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Auto Service World
OCTOBER 9, 2024
I enjoy learning about new technology in vehicles, the new EV vehicles [are] exciting,” one respondent wrote when given the opportunity to explain their answer. They admitted that they’ve had challenges being good at customer service but have grown into the role. “I Only 8 per cent believe improvement is needed. “I
Auto Service World
DECEMBER 4, 2024
They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful.
Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
Tire Review Magazine
MARCH 8, 2024
The shop, fit with two “workstations,” no lifts and some vehicle jacks, was perfect for Roger. “We Now he’s the kind of technician that can put tires on a vehicle while Garrett can be on the other end doing a semi, and I can be going back and forth between the two of them helping them both, and I have no worries about it.”
AutoSuccess
JANUARY 29, 2024
The onset of COVID-19 also brought unprecedented changes, especially in managing their used vehicle inventory. Used vehicles have been an ever-evolving part of our business since the onset of COVID,” Mendoza says. Those skyrocketing prices and variable auction rates make managing used vehicle inventory a bit of a juggling act.
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