Auto Service World

NOVEMBER 16, 2023

A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.

Customer Service 279

Customer Service Auto Repair Management 279

Auto Service World

DECEMBER 15, 2023

The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert.

Customer Service 263

Customer Service Automotive Auto Repair IT 263

Automotive Training Centre

DECEMBER 6, 2024

From Parts Counter to Management One of the most straightforward paths to career advancement is moving into management within the auto parts sector. After gaining experience in roles such as Parts Counter Person or Shipper Receiver, you can work toward becoming an Assistant Parts Manager and eventually a Parts Manager.

Insurance 259

Insurance Management Automotive Technical 259

Automotive Training Centre

OCTOBER 16, 2024

If you’re exploring career options after completing your auto parts training at ATC Surrey, becoming a parts manager might be the perfect path. This role is essential in the automotive industry, ensuring that service departments and repair shops have the necessary parts to keep vehicles running smoothly.

Management 256

Management Customer Service IT Automotive 256

Automotive Training Centre

APRIL 19, 2024

What is a fixed operations manager? In the fast-paced world of automotive service and parts management, the role of a Fixed Operations Manager is pivotal to a business’s success. What Is a Fixed Operations Manager What is a fixed operations manager ?

Management 264

Management Auto Mechanic Training Automotive Technical 264

Automotive Training Centre

JUNE 4, 2024

Managing an automotive shop could be the perfect path for those aiming for leadership roles. Though lucrative and interesting, becoming a shop manager or foreman involves additional challenges and responsibilities. This comprehensive approach ensures that graduates are well-prepared to meet the diverse challenges of shop management.

Auto Mechanic Training 298

Auto Mechanic Training Mechanic Management Technical 298

Automotive Training Centre

JULY 11, 2023

Customers today have access to a wide range of options and resources to research, compare, and make informed decisions, so the role of exceptional customer service cannot be understated. This shift has propelled customer service to the forefront of business success.

Customer Service 246

Customer Service Auto Mechanic Training Automotive Mechanic 246

Automotive Training Centre

DECEMBER 18, 2024

The leadership skills needed to guide a team effectively are cultivated over time, often through experience in managing roles. Entry-level roles like Collision Estimator or Body Shop Manager are natural stepping stones toward shop ownership. These skills foster trust, encouraging repeat business and positive word-of-mouth referrals.

Auto Body Shop 278

Auto Body Shop Body Repair Technical Management 278

Automotive Training Centre

NOVEMBER 15, 2023

In that case, this blog post highlights five of the most common career challenges that service advisors face, plus expert tips on managing them. Absence of an Efficient System One of the most common career challenges for service advisors after service advisor training is the need for a streamlined system within the service department.

Service Advisor 306

Service Advisor Management Automotive Technical 306

Automotive Training Centre

FEBRUARY 5, 2025

Instead, when a customer orders through your online store, you purchase the item directly from a supplier, who then ships it to the customer. This eliminates the need for storage space, reduces upfront costs, and makes it easier to manage your business from virtually anywhere.

Automotive 287

Automotive Management Education Media 287

Auto Service World

DECEMBER 4, 2024

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. Catharines, Ont.,

Retail 278

Retail Management Automotive Customer Service 278

Auto Service World

NOVEMBER 26, 2024

Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. One in four women said they know someone who has experienced sexism either while driving or at a service shop.

Automotive 282

Automotive Automotive Repair Auto Repair Customer Service 282

Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

Customer Service 52

Customer Service Auto Repair Shop Auto Repair Management 52

Automotive Training Centre

JUNE 7, 2024

Showcasing your technical knowledge helps you demonstrate your readiness to tackle the complexities of the automotive industry and provide exceptional customer service. Customer Service Skills In the auto parts industry, excellent customer service skills are as important as technical knowledge.

Technical 264

Technical Customer Service Management Retail 264

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

Technical 147

Technical Management Service Advisor Consulting 147

Automotive Training Centre

AUGUST 9, 2024

A parts specialist plays a crucial role in the automotive industry by managing and coordinating the supply of parts and accessories needed for repairs and maintenance. Effective communication : Communication is crucial for interacting with customers, suppliers, and colleagues. Customer service: A key area where parts specialists excel.

Technical 245

Technical Customer Service Management Automotive 245

Automotive Fleet

OCTOBER 4, 2023

In recognition of Customer Service Week, Enterprise Fleet Management showcases how its Kentucky team infuses creativity and teamwork to grow its business by more than 650% in just over a decade.

Customer Service 98

Customer Service Management IT 98

Automotive Training Centre

MAY 29, 2024

The Role of a Shop Foreman After Auto Mechanic School A shop foreman, also known as a service manager or workshop manager, oversees the day-to-day operations of an auto repair shop or service department. Key Responsibilities: – Team Management : Supervising and coordinating a team of mechanics and technicians.

Mechanic 289

Mechanic Auto Mechanic Training Auto Repair Shop Technical 289

Automotive Training Centre

DECEMBER 29, 2023

Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services. Don’t be afraid to let your personality shine during your job interviews!

Service Advisor 292

Service Advisor Automotive Services Auto Mechanic Training Customer Service 292

Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

Service Advisor 306

Service Advisor Automotive Services Automotive Automotive Repair 306

Automotive Training Centre

FEBRUARY 1, 2024

Their primary responsibility is to manage and oversee warranty claims and processes within an organization. Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts.

Service Advisor 263

Service Advisor Customer Service Auto Mechanic Training Automotive 263

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. Are you interested in automotive sales courses ?

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

CATI

DECEMBER 26, 2024

Business and Management Skills While technical skills are critical, running your auto body shop requires strong business acumen. You must manage finances, market your services, and ensure smooth day-to-day operations. Managing a team of technicians and support staff. Managing a team of technicians and support staff.

Auto Body Shop 96

Auto Body Shop Technical IT Collision Repair 96

Auto Service World

OCTOBER 25, 2024

The expansion will help improve overall efficiency and inventory management. The store, a member of Bestbuy Distributors, now features separate and dedicated industrial and automotive counters, enhanced staff specialization and customer service. It includes a 10,000-square-foot sales floor and a 20,000-square-foot warehouse.

Customer Service 290

Customer Service Automotive Management Vehicle 290

Solera

MARCH 9, 2025

While mobile mechanics and independent shops are pulling up to customers driveways, dealerships need a serious edge to remain competitive. Thats where Soleras Service Suite comes init transforms how dealerships manage vehicle pick-up and delivery, ensuring customer satisfaction and boosting your bottom line.

Management 130

Management Customer Service Automotive Services Transportation 130

Solera

JULY 25, 2024

Job seekers will likely look elsewhere if you’ve got a history of complaints about management or shady practices. Respond professionally to negative reviews to show you care about customer feedback and are committed to fixing issues. Encourage happy customers to leave positive reviews to balance out any negative ones.

Customer Service 245

Customer Service Media Management IT 245

Solera

MAY 8, 2023

Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Go Under the Hood of Identifix Shop Manager Identifix has done it again! Identifix Shop Manager enables you to maximize the amount of money made on each vehicle repair.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Vehicle Repair 130

Automotive Training Centre

JUNE 26, 2024

Attention to Detail and Customer Service Skills Attention to detail is a critical trait for auto detailers. Auto detailing is not just about working on cars; it’s also about providing excellent customer service. Time Management Skills Efficiency is key in the auto detailing industry.

Technical 298

Technical Customer Service Troubleshooting Management 298

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Looking Up: Parts Departments and Wholesale Service advisor training equips you with customer service skills and a strong understanding of car parts.

Service Advisor 279

Service Advisor Auto Mechanic Training Technical Customer Service 279

Automotive Training Centre

MAY 14, 2024

Understanding the Role of a Warehousing Clerk A warehousing clerk manages the storage, distribution, and inventory of goods within a warehouse setting. In the auto parts industry context, this role gains an added layer of complexity due to the variety of parts and the critical need for precision in inventory management.

Management 278

Management Software Automotive Retail 278

Tire Review Magazine

JANUARY 24, 2025

Sumitomo Rubber North America (SRNA), a subsidiary of Sumitomo Rubber Industries, promoted Wayne Horne to national sales manager. He began his career in customer service, where he supported customers with their orders. This decision highlights Hornes dedication and achievements within the company since 2016, SRNA said.

Management 52

Management Customer Service Trucking 52

Automotive Training Centre

DECEMBER 12, 2023

Exceptional Customer Service In automotive sales, exceptional customer service isn’t just a luxury; it’s a necessity. Building lasting relationships with customers is vital, and this begins with a positive and memorable buying experience.

Automotive 289

Automotive Auto Mechanic Training Finance Media 289

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

AutoShopOwner

NOVEMBER 19, 2024

This is what happens when you have the power of strategic financial management and an experienced bookkeeping team in your corner. This helps optimize their inventory management and improve their profitability. Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Finance 130

Auto Service World

DECEMBER 16, 2024

Attendees participated in joint business sessions, mixer events and discussions on key topics such as category management, sales and marketing, information technology, and national accounts. 11 with departmental committee meetings focusing on category management, information technology, warehouse operations and sales and marketing.

Management 130

Management Manufacturing Customer Service IT 130

Tire Review Magazine

JANUARY 24, 2025

Sumitomo Rubber North America (SRNA), a subsidiary of Sumitomo Rubber Industries, promoted Wayne Horne to national sales manager. He began his career in customer service, where he supported customers with their orders. This decision highlights Hornes dedication and achievements within the company since 2016, SRNA said.

Management 52

Management Customer Service Trucking 52

Automotive Training Centre

MAY 1, 2024

Effective communication helps manage customer expectations and facilitates smoother approval processes with insurance claims. This documentation is essential not only for repair team guidance but also for insurance and customer records. Project Management: In many cases, estimators also oversee the repair process.

Insurance 264

Insurance Technical Auto Mechanic Training Collision Repair 264