Automotive Training Centre

SEPTEMBER 20, 2023

When we think about the automotive and transportation industry, our minds usually drift toward engineers, drivers, and logistics managers. However, customer service representatives play a pivotal role in ensuring that the wheels keep turning literally and metaphorically. Managing expectations is an art form.

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Customer Service Transportation Auto Mechanic Training Automotive 278

Auto Service World

NOVEMBER 16, 2023

A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.

Customer Service 279

Customer Service Auto Repair Management 279

Auto Service World

DECEMBER 15, 2023

The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert.

Customer Service 263

Customer Service Automotive Auto Repair IT 263

Shop Marketing Pros

MARCH 27, 2025

Shop Marketing Pros Introduces Local Services Ads Management for Auto Repair Shops Published On March 27, 2025 Press Release Hammond, LA Shop Marketing Pros (SMP), a leading marketing agency specializing in serving top-tier auto repair shops nationwide, is proud to announce the launch of their newest service: Local Services Ads (LSA) Management.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Customer Service 130

Automotive Training Centre

DECEMBER 6, 2024

From Parts Counter to Management One of the most straightforward paths to career advancement is moving into management within the auto parts sector. After gaining experience in roles such as Parts Counter Person or Shipper Receiver, you can work toward becoming an Assistant Parts Manager and eventually a Parts Manager.

Insurance 257

Insurance Management Automotive Technical 257

Auto Service World

MARCH 26, 2025

This investment will include functions such as customer service, supply chain operations, talent acquisition and marketing innovation showing that AI has expanded beyond traditional IT applications. ” Image credit: Depositphotos.com The post How retailers, brands are investing in AI appeared first on Auto Service World.

Retail 256

Retail Customer Service Transportation Management 256

Automotive Training Centre

OCTOBER 16, 2024

If you’re exploring career options after completing your auto parts training at ATC Surrey, becoming a parts manager might be the perfect path. This role is essential in the automotive industry, ensuring that service departments and repair shops have the necessary parts to keep vehicles running smoothly.

Management 254

Management Customer Service IT Automotive 254

Automotive Training Centre

JUNE 4, 2024

Managing an automotive shop could be the perfect path for those aiming for leadership roles. Though lucrative and interesting, becoming a shop manager or foreman involves additional challenges and responsibilities. This comprehensive approach ensures that graduates are well-prepared to meet the diverse challenges of shop management.

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Auto Mechanic Training Mechanic Management Technical 298

Auto Service World

MARCH 13, 2025

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies. Attendees came in from across the U.S., Canada, Australia and beyond.

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Service Advisor Management Customer Service Technical 263

Automotive Training Centre

JULY 11, 2023

Customers today have access to a wide range of options and resources to research, compare, and make informed decisions, so the role of exceptional customer service cannot be understated. This shift has propelled customer service to the forefront of business success.

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Customer Service Auto Mechanic Training Automotive Mechanic 246

Automotive Training Centre

DECEMBER 18, 2024

The leadership skills needed to guide a team effectively are cultivated over time, often through experience in managing roles. Entry-level roles like Collision Estimator or Body Shop Manager are natural stepping stones toward shop ownership. These skills foster trust, encouraging repeat business and positive word-of-mouth referrals.

Auto Body Shop 278

Auto Body Shop Body Repair Technical Management 278

Automotive Training Centre

APRIL 19, 2024

What is a fixed operations manager? In the fast-paced world of automotive service and parts management, the role of a Fixed Operations Manager is pivotal to a business’s success. What Is a Fixed Operations Manager What is a fixed operations manager ?

Management 264

Management Auto Mechanic Training Automotive Automotive Services 264

Automotive Training Centre

NOVEMBER 15, 2023

In that case, this blog post highlights five of the most common career challenges that service advisors face, plus expert tips on managing them. Absence of an Efficient System One of the most common career challenges for service advisors after service advisor training is the need for a streamlined system within the service department.

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Service Advisor Management Automotive Technical 306

Auto Service World

APRIL 9, 2025

Now at the helm, Favelle oversees daily operations and staff, while Bornn manages inventory, technical operations and finances. Image credit: Depositphotos.com The post Longtime employees take ownership of Red Deers Elmac Auto Electric appeared first on Auto Service World.

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Electricity Finance Customer Service Technical 275

Automotive Training Centre

FEBRUARY 5, 2025

Instead, when a customer orders through your online store, you purchase the item directly from a supplier, who then ships it to the customer. This eliminates the need for storage space, reduces upfront costs, and makes it easier to manage your business from virtually anywhere.

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Automotive Management Education Media 286

Auto Service World

NOVEMBER 26, 2024

Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. One in four women said they know someone who has experienced sexism either while driving or at a service shop.

Automotive 282

Automotive Automotive Repair Auto Repair Customer Service 282

Automotive Training Centre

APRIL 11, 2025

A career as an auto parts specialist is a fantastic choice if you love the automotive world and want to combine technical knowledge with customer service skills. Employers in the automotive industry are looking for candidates who can efficiently manage inventory, help customers, and work well in a fast-paced environment.

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Software Customer Service Technical Automotive 154

Auto Service World

NOVEMBER 4, 2024

Cloud shop management system Tekmetric and customer relationship management Shopgenie announced the two companies have merged. and Canada, merging operations management with advanced customer service tools to drive business growth and improve customer experience.

Management 130

Management Customer Service Auto Repair 130

Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

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Customer Service Auto Repair Shop Auto Repair Management 52

Automotive Training Centre

MARCH 20, 2025

Truck dispatchers coordinate freight movement, schedule drivers, and manage logistics to ensure timely deliveries. They are the primary communication link between drivers, customers, and transportation companies. Others may specialize in brokerage, customer service, or safety compliance, ensuring fleets meet regulatory standards.

Trucking 211

Trucking Automotive Transportation Management 211

Automotive Training Centre

APRIL 9, 2025

In the world of transportation logistics, the ability to juggle tasks, manage communication, and solve problems on the fly is critical. After completing your dispatch training , youll quickly find that efficiency is key to managing the pressure of real-world operations. To stay productive, establish clear communication protocols.

Management 154

Management Transportation Software Automotive 154

Automotive Training Centre

MARCH 25, 2025

Working as a warehousing clerk in the auto parts industry requires precision, efficiency, and the ability to manage multiple responsibilities at once. The workload can quickly become overwhelming, from handling inventory and processing orders to assisting customers and coordinating shipments.

Management 154

Management Software Car Dealership Automotive 154

Automotive Training Centre

JUNE 7, 2024

Showcasing your technical knowledge helps you demonstrate your readiness to tackle the complexities of the automotive industry and provide exceptional customer service. Customer Service Skills In the auto parts industry, excellent customer service skills are as important as technical knowledge.

Technical 264

Technical Customer Service Management Retail 264

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

Technical 147

Technical Management Service Advisor Consulting 147

Automotive Training Centre

APRIL 22, 2025

You may already have a strong foundation in parts management, inventory systems, and customer service, but how do you stay ahead in a rapidly evolving industry? You may even meet hiring managers looking for trained professionals with hands-on experience like the kind you receive in the auto parts course at ATC Toronto.

Automotive 154

Automotive Collision Repair Management Car Dealership 154

Automotive Training Centre

AUGUST 9, 2024

A parts specialist plays a crucial role in the automotive industry by managing and coordinating the supply of parts and accessories needed for repairs and maintenance. Effective communication : Communication is crucial for interacting with customers, suppliers, and colleagues. Customer service: A key area where parts specialists excel.

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Technical Customer Service Management Automotive 245

Tomorrow's Technician

APRIL 22, 2025

He held every position in the store for the next couple of years, from counterperson to night manager to assistant store manager. Promoting from Within and Valuing the Front Line The OReilly culture prioritizes teamwork, enthusiasm, hard work, excellent customer service, modesty and promote from within opportunities.

Management 130

Management Customer Service IT 130

Automotive Fleet

OCTOBER 4, 2023

In recognition of Customer Service Week, Enterprise Fleet Management showcases how its Kentucky team infuses creativity and teamwork to grow its business by more than 650% in just over a decade.

Customer Service 98

Customer Service Management IT 98

Automotive Training Centre

MAY 29, 2024

The Role of a Shop Foreman After Auto Mechanic School A shop foreman, also known as a service manager or workshop manager, oversees the day-to-day operations of an auto repair shop or service department. Key Responsibilities: – Team Management : Supervising and coordinating a team of mechanics and technicians.

Mechanic 288

Mechanic Auto Mechanic Training Auto Repair Shop Technical 288

CATI

DECEMBER 26, 2024

Business and Management Skills While technical skills are critical, running your auto body shop requires strong business acumen. You must manage finances, market your services, and ensure smooth day-to-day operations. Managing a team of technicians and support staff. Managing a team of technicians and support staff.

Auto Body Shop 111

Auto Body Shop Technical IT Collision Repair 111

Automotive Training Centre

DECEMBER 29, 2023

Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services. Don’t be afraid to let your personality shine during your job interviews!

Service Advisor 290

Service Advisor Automotive Services Auto Mechanic Training Customer Service 290

Auto Service World

APRIL 4, 2025

JC Washbish, President, CEO | Aftermarket Auto Parts Alliance Embracing technology like inventory management and diagnostic tools can help streamline operations and give you an edge. Embracing technology like inventory management and diagnostic tools can help streamline operations and give you an edge.

Customer Service 130

Customer Service Management Automotive Car 130

Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

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Service Advisor Automotive Services Automotive Automotive Repair 306

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. Are you interested in automotive sales courses ?

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Service Advisor Finance Auto Mechanic Training Management 260

Automotive Training Centre

FEBRUARY 1, 2024

Their primary responsibility is to manage and oversee warranty claims and processes within an organization. Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts.

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Service Advisor Customer Service Auto Mechanic Training Automotive 262

Auto Service World

OCTOBER 25, 2024

The expansion will help improve overall efficiency and inventory management. The store, a member of Bestbuy Distributors, now features separate and dedicated industrial and automotive counters, enhanced staff specialization and customer service. It includes a 10,000-square-foot sales floor and a 20,000-square-foot warehouse.

Customer Service 290

Customer Service Automotive Management Vehicle 290

Solera

MAY 8, 2023

Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Go Under the Hood of Identifix Shop Manager Identifix has done it again! Identifix Shop Manager enables you to maximize the amount of money made on each vehicle repair.

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Auto Repair Shop Auto Repair Management Vehicle Repair 130