Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. Their primary responsibility is to manage and oversee warranty claims and processes within an organization. As per service advisor training, a warranty administrator must possess organizational skills.

Service Advisor 262

Service Advisor Customer Service Auto Mechanic Training Automotive 262

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

Service Advisor 264

Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 254

Service Advisor Automotive Services Auto Mechanic Training Management 254

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle scheduling jobs? Do you handle repair approvals? There are always problems you dont expect.

Service Advisor 52

Service Advisor Auto Repair Software Management 52

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

Technical 147

Technical Management Service Advisor Consulting 147

AutoShopOwner

NOVEMBER 19, 2024

This is what happens when you have the power of strategic financial management and an experienced bookkeeping team in your corner. This helps optimize their inventory management and improve their profitability. Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Finance 130

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

Automotive 299

Automotive Auto Mechanic Training Mechanic Service Advisor 299

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system. .”

Service Advisor 52

Service Advisor Retail Management Customer Service 52

AutoSuccess

FEBRUARY 11, 2025

Rich Sands, CEO of STELLA Automotive AI , shared his excitement about the announcement, saying, “We are proud to provide GM dealers with our industry-leading AI platform that offers natural conversational capabilities across all customer preferred channels including voice, text and webchat.

Retail 52

Retail Service Advisor Customer Service Automotive 52

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

AUGUST 22, 2024

Having spent over four decades immersed in service drives across the country, I’ve found that one of the biggest contributors to lost growth opportunity is the notable performance gap among the advisor staff and the inability to reduce the variability in their performance. When the culture is right, the behaviors are right.

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

Shop Marketing Pros

JUNE 14, 2023

*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. Explains how it can help with communication, responding to customers, and even writing marketing campaigns. *AI

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoSuccess

DECEMBER 11, 2023

Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI. This empowers dealerships with the myKaarma product to provide an elevated level of customer service and operational efficiency, benefitting both customers and dealers alike.

Service Advisor 52

Service Advisor Customer Service Utilities Transportation 52

AutoSuccess

NOVEMBER 13, 2023

STELLA Automotive AI announced that dealerships using ERA-IGNITE or POWER Dealer Management System (DMS) can now harness the powerful capabilities of the STELLA platform. With STELLA, customers can efficiently book appointments in under 2 minutes, which leads to higher CSI scores and increased appointment capture rates for the dealership.

Service Advisor 52

Service Advisor Management Customer Service Automotive 52

AutoSuccess

AUGUST 27, 2024

. “This seamless integration with another leading service scheduling technology enables us to offer Brooke.ai ” Key Benefits of the Integration: Enhanced Customer Interaction : Brooke.ai utilizes natural conversational AI to answer inbound service calls, schedule appointments and provide instant responses to customer inquiries.

Service Advisor 52

Service Advisor Customer Service Utilities Management 52

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. Advisors are in the people business.”

Service Advisor 52

Service Advisor Consulting Management Education 52

AutoSuccess

JULY 25, 2024

Many dealerships have seen remarkable increases in customer pay revenue, some by as much as $1 million within a single year. At the heart of this success is a comprehensive training program from Dealer PRO Training designed to enhance every facet of the customer service process. Transform your dealership today.

Service Advisor 40

Service Advisor Customer Service Management Education 40

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Work Order Management – Keep track of whether a car awaits parts, sits on a hoist or is ready for pickup. Skip the verbal check-ins when a customer calls for a maintenance status update. Tablets also save steps to update service advisors.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Auto Remarketing

JULY 1, 2024

When it comes to calling the service department, Acura dealers are providing the industry’s best customer service. Mazda, Lexus, Infiniti and Acura dealers did that more than half the time, while Chrysler, Ram and Fiat managed to hit 70 less than 20% of the time.

Service Advisor 59

Service Advisor Automobile Customer Service Transportation 59

AutoSuccess

APRIL 9, 2024

The conversation reveals how Dealer Pay facilitates seamless transactions through mobile payments, wireless payment terminals and integrated dealership management systems (DMS), significantly enhancing the customer service experience and operational efficiency.

Service Advisor 52

Service Advisor Oil Change Customer Service Management 52

Brake & Front End

NOVEMBER 21, 2023

Many of the early systems used electro-mechanical ways to manage the distribution of power to the four wheels. Even if the driver turns off the stability control, the brakes will manage the rear axle, so it performs like a limited-slip differential. Many AWD systems came onto the market in the 1990s.

Hydraulics 130

Hydraulics Trucking Vehicle Manufacturing 130

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. It’s excellent customer service. Most monitors are pass or fail.

Engineering 130

Engineering Customer Service Check Engine Light Electronics 130

Automotive Management Network

JANUARY 18, 2021

A good telephone system : Is easily manageable by the office staff and simple for all staff to use. Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

AutoSuccess

FEBRUARY 1, 2024

. • CRISP Phone Training for Service Departments: Enroll service advisors in an ongoing certification program designed to enhance their skills in handling service opportunity calls, declined services and overcoming customer objections.

Car 52

Car Service Advisor Utilities Customer Service 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. LaShane is known for a strong work ethic and exceptional customer service. Bryan is part of the customer service team with Lemon Squad. Denise is a manager at Lemon Squad. " Janet M. " Alex W.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

AutoSuccess

DECEMBER 1, 2023

Helping Hubiak manage Swickard dealerships to these expectations are Greg Gunter, asset and reconditioning manager for the group’s stores throughout the Northwest Region and Texas, and Ryan Wetstein, asset and reconditioning manager for its California stores. Their tech support is prompt, responsive and top-notch.

Hospitality 52

Hospitality Management Software Customer Service 52

Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. WIS and TIS get replaced with Quickbooks and a shop management system.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Customer Service Orientation : A focus on customer satisfaction can make a significant difference.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52