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Once that happens, marketing has done its job and it’s time for sales and customerservice to kick in. Most of our clients have great serviceadvisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.
They do quality work” “They give great customerservice” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customerservice or quality.
You Hire The Local or Cheapest Option Before becoming Shop Marketing Pros, my agency was a generalist agency, 5 Stones Media. Loretta said: Under utilizing their social media and taking advantage of organic marketing. Wendy learned the value of marketing in her business, especially social media marketing. Increase your prices.
Zach is a serviceadvisor for Wrench. Sam is a ServiceAdvisor with Wrench. Fun Fact about Trent: He has a theater degree (which has come in handy when the office needs someone for social media). LaShane is known for a strong work ethic and exceptional customerservice. " Alex W. " James H.
Finding the Right Auto Repair Shop When it comes to finding the right Dallas car repair shop, it's essential to consider a few key factors that can make all the difference in the quality of service you receive. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service.
Retail automotive dealers began integrating online, in-store and mobile channels to create seamless customer experiences several years ago. In addition, dealerships started leveraging social media for customer engagement, recognizing its influence on overall consumer satisfaction.
Social Media’s Role in First Impressions (00:10:12) The conversation covers how social media contributes to first impressions and customer perceptions. Improving Waiting Area Appearance (00:15:02) Discusses the importance of updating photos of the waiting area to enhance customer impressions.
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