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Oilchanges are the top maintenance procedure ignored by many drivers. Many individuals feel they are too busy, that oilchanges are too expensive or that it doesn’t affect their car’s performance. As auto industry professionals, it’s important to reiterate the importance of regular oilchanges to consumers.
The Importance of Basic Skills: Ritchie stresses the need for entry-level technicians to master basic skills, such as oilchanges and customerservice, before moving on to more complex tasks.
The Importance of Basic Skills: Ritchie stresses the need for entry-level technicians to master basic skills, such as oilchanges and customerservice, before moving on to more complex tasks.
To keep it running smoothly, regular maintenance is key, and there’s no task more essential than an oilchange. This is where AutoNation Mobile Service steps in, redefining the traditional oilchange experience with our mobile service that brings convenience directly to your doorstep.
Digital touchpoints offer one way for shops to deliver even better customerservice. For example, self-serve kiosks or tablets can speed up customer check-ins and help build more robust, easily searchable digital records.
Most drivers know that routine oilchangeservice is a necessity. In this article, we answer that question by breaking down the role that engine oil plays and explaining exactly how it contributes to the optimal performance and longevity of your vehicle. The oil performs several vital functions.
Power 2024 Canada CustomerService Index—Long-Term (CSI-LT) Study found that the average cost of a dealership visit has climbed to $465, up from $432 a year ago, a 7.6 On a 1,000-point scale, Great Canadian OilChange (838) ranked highest among aftermarket service facilities, followed by Jiffy Lube (834) and Midas (813).
Their responsibilities have grown from simple mechanical repairs to include electronic systems diagnostics, preventive maintenance, and service advice. A mechanic’s day might involve a variety of tasks, such as inspecting brake systems, performing oilchanges, diagnosing electrical issues, and providing customerservice.
The Importance of Basic Skills: Ritchie stresses the need for entry-level technicians to master basic skills, such as oilchanges and customerservice, before moving on to more complex tasks. He creates a pathway for students interested in cars while also ensuring his staff stays up-to-date with the latest technology.
I posted about the DIY OilChange video I had done. Today’s show comes on the heals of a comment on Instagram. Someone asked me the following question. “I get that being famous is cool, but why would you teach people to do what makes you money? Are they paying for the knowledge?” ” Let me […]
By getting regular oilchanges from a reputable shop like Driver’s Edge, you can keep your car in great shape while saving money in the long run. Of course, if your goal is to get the most out of your oilchangeservice , you’ll need to know when to have it done. How You Drive Are you a severe driver?
What might seem basic to you—like how to maintain a car or when to get an oilchange—can be brand-new information for your customers. Plus, it humanizes your shop and gives customers a better idea of who’s working on their car. Spoiler alert: it doesn’t. Sometimes the simplest content is the most valuable.
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.
. “We are committed to maintaining the Robertson name, known for its dedication to the community and customer satisfaction, while integrating our extensive services and competitive pricing.” “We share many core values such as respect for our employees and excellent customerservice. .
. “We are committed to maintaining the Robertson name, known for its dedication to the community and customer satisfaction, while integrating our extensive services and competitive pricing.” “We share many core values such as respect for our employees and excellent customerservice. .
Our BMW Repair & ServicesInclude: Routine Maintenance: Service A & B. Including oilchanges, filter replacements, fluid checks, and inspections. As a result, your BMW will be up to day with the factory service and inspection. We utilize the latest diagnostic equipment and genuine and OES BMW parts.
Our Mercedes Repair & Services Include: Routine Maintenance: Service A & B. Including oilchanges, filter replacements, fluid checks, and inspections. As a result, your Mercedes will be up to day with the factory service and inspection. Tire Rotations & Balancing. rating out of 5.0
Our Porsche Repair & Services Include: Routine Maintenance: Service A & B. Including oilchanges, filter replacements, fluid checks, and inspections. As a result, your Porsche will be up to day with the factory service and inspection. Tire Rotations & Balancing. As has been noted, on CarFax we have a 4.9
With AI handling the heavy lifting, your service team can free up valuable time to focus on what matters most: providing exceptional customerservice and building trust and rapport with that customer so they leave in a happier state than when they dropped off their vehicle.
Our Mini Repair & Services Include: Routine Maintenance: Service A & B. Including oilchanges, filter replacements, fluid checks, and inspections. As a result, your Mini will be up to day with the factory service and inspection. We utilize the latest diagnostic equipment and genuine and OES Mini parts.
Our Audi Repair & Services Include: Routine Maintenance: Service A & B. Including oilchanges, filter replacements, fluid checks, and inspections. As a result, your Audi will be up to day with the factory service and inspection. We utilize the latest diagnostic equipment and Genuine and OES Audi parts.
Our VWRepair & Services Include: Routine Maintenance: Service A & B. Including oilchanges, filter replacements, fluid checks, and inspections. As a result, your VW will be up to day with the factory service and inspection. We utilize the latest diagnostic equipment and Genuine and OES VW parts.
“The whole team, from design and account reps to customerservice, are all a delight to work with. I truly feel like they get to know their customers, our team and that reflects in the design of our website. Their focus on exhibiting our brand across the board has been monumental for our consistent growth. .”
If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.
The conversation reveals how Dealer Pay facilitates seamless transactions through mobile payments, wireless payment terminals and integrated dealership management systems (DMS), significantly enhancing the customerservice experience and operational efficiency.
Landscaping and cleaning was my start, and through work ethic and proving that I wanted to learn more, I was then allowed to work on tires and then oilchanges. Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service. I had some really good mentors along the way.
Finding the Right Auto Repair Shop When it comes to finding the right Dallas car repair shop, it's essential to consider a few key factors that can make all the difference in the quality of service you receive. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service.
First, develop a structured training program that covers safety protocols, customerservice and technical skills. 3: Select Quality Parts and Suppliers When you cut corners, customers and their cars know it. With each one, you reduce errors and deliver first-rate automotive repair services consistently. #7:
Mercedes Service A and Service B are essential maintenance services. These services keep your Mercedes-Benz in optimal condition. A & B Services typically includes an oilchange, fluid level checks and corrections, tire inspection and rotation, brake inspection, and a thorough overall inspection of the vehicle.
Finally, make sure every staff member understands the value of exceptional customerservice in generating referrals. Simple acts like explaining why they need certain regular services creates impressions that last. Create great headlines – You could go with a boring “We do oilchanges.”
But that doesn’t mean the average person can take care of their vehicle’s complete service needs independently. Repairs and more in-depth car maintenance work (including oilchanges ) should be handled by ASE-certified mechanics with the knowledge and equipment required to complete these tasks without a hitch.
That’s a value to your customers because it means you’ll likely catch problems before they occur. Is your staff consistently going above and beyond with each service offered? Customerservice is huge when it comes to value – your clients don’t want to be just a number to your store, they want to feel like they are a top priority.
If needed, you can visit your nearest gas station or contact a mechanic for an oil refill. If you spot signs of contamination, you’ll require a complete oilchange. Contamination can occur when an engine part, such as an oil pump, wears and tears, leaving unwanted debris in the oil.
Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. This means they should refrain from projecting their financial limitations onto customers.
Regular preventive maintenance, such as oilchanges, tire rotations, and inspections, helps prevent breakdowns and costly repairs. Providing ongoing training on safe driving practices, route optimization, and customerservice skills ensures that drivers are equipped to perform their jobs efficiently.
Whenever he gets an oilchange, he inspects his car and recommends to others that if you want to keep your car for a long time, maintenance is essential. Customer Testimonials Eric is well known for his professional manner, extensive knowledge, and unparalleled communication skills.
Black’s works with social workers who know of families in need that may need some automotive repair, oilchanges, etc. Ultimately, Rick says, how Black’s team members treat its customers is reflected by the business’s four core values: Team, Family, Trust, Serve. “We We like to say: ‘How can we share smiles today?’
He is always willing to go above and beyond to get actual mechanic work secured for fleet jobs instead of just oilchanges and diagnostics. LaShane is known for a strong work ethic and exceptional customerservice. Bryan is part of the customerservice team with Lemon Squad. Thank you for all that you do!"
That customer satisfaction pays off in return business. Ultimately, this respect for a customer’s time makes them loyal to your auto repair shop. Why look anywhere else when you get great customerservice at a great rate? After all, when the bill matches the estimate, you build trust and a stronger relationship.
As automotive technology has advanced over the last several decades, the general recommendation for oilchange frequency has changed. Previously it was suggested every 3,000 miles, and is now between 5,000 or even 7,000 miles, depending on the type of oil being used and your driving habits.
To date, the company has sent one mass mailing, but instead of a typical coupon that might have a decent chance of hitting the waste bin on arrival, Triple Tire sent out a 10% off coupon for oilchanges on what was otherwise a regular Christmas card featuring the Silbernagel family.
To date, the company has sent one mass mailing, but instead of a typical coupon that might have a decent chance of hitting the waste bin on arrival, Triple Tire sent out a 10% off coupon for oilchanges on what was otherwise a regular Christmas card featuring the Silbernagel family.
In direct mail, you’re promoting an oilchange special. Your billboards talk about your 30 years of service and ASE certifications. Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customerservice. The service advisor doesn’t ask for the appointment.
And remember that dirty motor oil can lead to costly damage over time. That is why regular oilchanges are crucial for the health of your engine. Make sure to follow regular maintenance schedules recommended by your manufacturer, including oilchanges, tire rotations, and brake inspections.
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