Customer Service Oil Change Presentation 
AutoSuccess
AUGUST 15, 2024
Inventory is piling up on dealer lots, and with consumer sentiment down, that doesn’t appear to be changing anytime soon. This harsh reality demands a strategic shift for dealerships — doubling down on service. While the car-buying market presents challenges, the service department offers a beacon of hope.
AutoFix
AUGUST 6, 2024
While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. This means they should refrain from projecting their financial limitations onto customers. Include technician write-ups, wrap-around services, and mileage-based maintenance.
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Autoflow
NOVEMBER 16, 2023
Finally, make sure every staff member understands the value of exceptional customer service in generating referrals. Simple acts like explaining why they need certain regular services creates impressions that last. Create great headlines – You could go with a boring “We do oil changes.”
Institute for Automotive Business Excellence
APRIL 15, 2020
That’s a value to your customers because it means you’ll likely catch problems before they occur. Is your staff consistently going above and beyond with each service offered? Customer service is huge when it comes to value – your clients don’t want to be just a number to your store, they want to feel like they are a top priority.
Driver's Edge
MARCH 26, 2024
And remember that dirty motor oil can lead to costly damage over time. That is why regular oil changes are crucial for the health of your engine. Interpreting Auto Repair Estimates When faced with an auto repair estimate, it’s essential to break down the costs presented to you.
Tire Review Magazine
OCTOBER 4, 2023
Black’s works with social workers who know of families in need that may need some automotive repair, oil changes, etc. The company regularly presents car care clinics to students on basic maintenance skills, such as checking the oil, checking tire pressure and identifying tire size and pressures for vehicles.
Shop Marketing Pros
JUNE 9, 2023
In direct mail, you’re promoting an oil change special. Your billboards talk about your 30 years of service and ASE certifications. Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The service advisor doesn’t ask for the appointment.
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