Auto Service World

DECEMBER 5, 2024

Research and comparison consume two-thirds of car shoppers’ time, emphasizing the need for dealers to be present throughout the customer journey. Price remains crucial in the car buying process, yet excellent customer service can be more significant.

Car 130

Car Customer Service Entertainment Manufacturing 130

Automotive Training Centre

NOVEMBER 22, 2023

The life of a dent doctor, also known as an auto body technician, is a blend of skill, precision, and customer service. Each vehicle presents unique challenges, depending on factors such as the extent of the damage, the type of vehicle, and the location of the dent.

Auto Mechanic Training 248

Auto Mechanic Training Auto Body Shop Repaints Consulting 248

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 52

Customer Service Media Car IT 52

Automotive Training Centre

MAY 22, 2024

These sustainable practices appeal to environmentally conscious customers while contributing to the long-term viability of the business. Furthermore, the shift towards connected car wash systems highlights the growing importance of customer service in auto detailing.

Car 279

Car Software Automotive Vehicle 279

Automotive Training Centre

FEBRUARY 2, 2024

Use your interpersonal skills to serve your customers effectively after auto parts training. Be Ready to Troubleshoot for Customers After automotive training , customers may present unique challenges. Being a Parts Counter Person offers a rewarding mix of technical knowledge, problem-solving, and customer service skills.

Troubleshooting 236

Troubleshooting Auto Mechanic Training Automotive Mechanic 236

Auto Service World

DECEMBER 16, 2024

During the banquet, the Alliance presented its most prestigious honour, the Channel Partner of the Year award, to the Robert Bosch Company. Mondays agenda began with a shareholder-exclusive general session, covering updates on membership, category management, IT advancements, and sales strategies.

Management 130

Management Manufacturing Customer Service IT 130

Auto Service World

SEPTEMBER 19, 2024

He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. 14 featured Brenden Steckler, whose presentations included a focus on a streamlined approach to diagnostic dilemmas.

Technical 147

Technical Management Service Advisor Consulting 147

Shop Marketing Pros

DECEMBER 18, 2024

Importance of Self-Promotion (00:08:27) Brian emphasizes the need for shop owners to promote their exceptional customer care. Experiencing High-End Service (00:09:29) Advice on experiencing high-end customer service to inspire similar practices in their own shop.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Media 130

Auto Service World

NOVEMBER 12, 2024

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 40

Customer Service Media Car IT 40

Automotive Training Centre

APRIL 25, 2024

Customer Service: Professional detailers often deal directly with clients and must be able to communicate effectively. Technical Knowledge: A deep understanding of the chemicals and equipment used in the detailing process. Attention to detail is one of the most important auto detailing skills.

Automotive 193

Automotive Auto Mechanic Training Education Vehicle 193

Autoflow

MARCH 4, 2024

By leveraging iDVI, we will be able to reduce our costs and speed up the claims process, ultimately improving customer satisfaction. Autoflow focuses on streamlining everyday processes to help clients operate more efficiently and provide a customer service experience that lasts.

Finance 96

Finance Management Customer Service Software 96

Auto Remarketing

MARCH 19, 2024

Through AI-driven analytics, dealers can now understand customer behaviors and preferences in real-time, allowing for the dynamic customization of their websites. This not only improves the user experience but also significantly enhances lead generation and conversion rates by presenting the most relevant content to each visitor.

Automotive 98

Automotive Management Vehicle Customer Service 98

AutoSuccess

OCTOBER 21, 2024

PRT will present other product lines, such as air shocks, motor and strut mounts, and an extensive portfolio of heavy-duty applications. “We are more than happy to present our product lines and these numerous launches at the show. Follow PRT on social media @prtautoparts.

Customer Service 52

Customer Service Media Trucking Manufacturing 52

CATI

NOVEMBER 9, 2023

Effective communication is critical in any professional setting, from presenting at board meetings to navigating interpersonal relationships. Customer Service Is at the Heart of Automotive Sales Training Automotive sales is not just about selling a vehicle; it’s about building relationships.

Automotive 71

Automotive Customer Service Management Finance 71

Brake & Front End

SEPTEMBER 28, 2023

When the vacuum is not present like in 4WD mode, the splined clutch ring connects the axle to the hub unit. If no vacuum is present, inspect or bypass the check valve connected to the solenoid. When in 2WD mode, a vacuum is applied to the IWE unit. At idle, the vacuum supply should be constant. This is a common failure.

Trucking 130

Trucking Engineering Customer Service Software 130

Jalopnik

MAY 8, 2024

I struggled finding decent vegetarian options outside major cities, was often presented with way too much food for one person to consume and would always be left paying much more than I’d expected after tax and tip was added onto the… Read more. One of the biggest things that annoyed me about living in America was dining out.

Customer Service 57

Customer Service 57

AutoSuccess

APRIL 5, 2024

The rise of digital communication in some of the largest dealers in the country, underscored by the adoption of dealership texting software, signifies a broader trend toward more agile, responsive and personalized customer service.

Software 97

Software Automotive Customer Service Utilities 97

CATI

AUGUST 1, 2024

Our auto mechanic program provides extensive training in diagnosing and solving complex automotive problems, ensuring you’re well-equipped to handle various issues that modern vehicles present. Good communication, attention to detail, and customer service are crucial for success in this field.

Mechanic 88

Mechanic Auto Mechanic Training Technical Automotive 88

AutoSuccess

FEBRUARY 13, 2024

“Our winner today embodies resilience, dedication and the pursuit of dreams against many odds,” said Amber Haseley, director of national business development at RouteOne, who presented the awards at the event. Her story is one of extraordinary courage and determination.” Jimenez came to the United States as a refugee during the Vietnam War.

Retail 81

Retail Telecommunication Management Customer Service 81

Tire Review Magazine

MARCH 13, 2024

president of McCarthy Tire, kicked off the meeting with a state of the union address that emphasized the company’s core value, “Because of the Customer, We Exist” Attendees also participated in interactive workshops designed to improve communication, customer service and stress management. John McCarthy Jr.,

Customer Service 52

Customer Service Management Trucking IT 52

Tire Review Magazine

MARCH 13, 2024

president of McCarthy Tire, kicked off the meeting with a state of the union address that emphasized the company’s core value, “Because of the Customer, We Exist” Attendees also participated in interactive workshops designed to improve communication, customer service and stress management. John McCarthy Jr.,

Customer Service 52

Customer Service Management Trucking IT 52

AutoSuccess

AUGUST 15, 2024

This harsh reality demands a strategic shift for dealerships — doubling down on service. While the car-buying market presents challenges, the service department offers a beacon of hope. Inventory is piling up on dealer lots, and with consumer sentiment down, that doesn’t appear to be changing anytime soon.

Customer Service 52

Customer Service Oil Change Manufacturing Management 52

CATI

MAY 16, 2024

The primary duties involve cleaning, polishing, and detailing vehicles to showroom standards, beyond typical car wash or quick detailing services. Specialists must address every nook and cranny of the vehicle, from the engine bay to the trunk, ensuring each vehicle presents as new.

Car Dealership 73

Car Dealership Automotive Vehicle Engineering 73

Auto Service World

SEPTEMBER 1, 2024

For instance, the Discounted Wheel Warehouse rose as one of the leading brands in the chrome-rim industry, known for their high-quality products and outstanding customer service. Elegant and substantial, chrome wheels offered resilience even in the most challenging of weather conditions.

Automotive 130

Automotive Vehicle Car Banking 130

AutoSuccess

JUNE 20, 2024

Osborne, the 2024 Miami-Dade Public Schools Principal of the Year, by presenting her with the keys to a new Toyota Corolla during a ceremony at their Hialeah facility. ” Since 1990, Headquarter Toyota has served over three million customers, earning recognition as the largest Hispanic-owned dealership in the U.S.

Education 52

Education Car Technical Customer Service 52

Tire Review Magazine

FEBRUARY 23, 2024

to win the 2024 Tire Review Top Shop Award , presented by Coats. The Top Shop Award is designed to recognize extraordinary and elite independent tire dealers across the country who exemplify quality, innovation, service excellence and professionalism in all they do. You know you’re the top tire dealer in town.

Customer Service 45

Customer Service IT 45

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. This means they should refrain from projecting their financial limitations onto customers. Include technician write-ups, wrap-around services, and mileage-based maintenance.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Oil Change 52

RepairSmith

JANUARY 26, 2024

Issues Affecting Chevrolet Silverado Trucks in Austin Austin’s climate presents unique challenges for vehicles like the Chevrolet Silverado 1500. Convenience: Our mobile service brings expert vehicle care to your doorstep, whether at home or work, saving you time and effort.

Trucking 52

Trucking Customer Service Engineering Vehicle 52

Brake & Front End

NOVEMBER 11, 2024

If a vehicle has these symptoms, it is a no-brainer to replace the bearing or hub unit even if it is not making noise or no play is present. If the ABS/ESC system detects this, it will disable the system and illuminate the ABS light on the dash. Replacement A high-quality bearing is a key to performing a comeback-free job.

Manufacturing 100

Manufacturing Vehicle Customer Service IT 100

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96

AutoSuccess

OCTOBER 3, 2023

Enhancing Service Transparency and Efficiency Service departments are also feeling the impact of the digital shift. Transparency and efficiency are not just buzzwords; they are essential components of modern customer service.

Automotive 52

Automotive Utilities Customer Service Vehicle 52

DRIVE

JULY 8, 2024

As the owner, you’ll need a well-rounded approach that includes excellent customer service, streamlined operations, smart marketing plans and a commitment to always improving your shop – even if it’s making money with a great crew, improvements can be made. They present challenges and opportunities for collision shops.

Insurance 52

Insurance Management Customer Service Media 52

AutoFix

APRIL 6, 2024

If demand exceeds your current capacity, expansion could improve customer satisfaction and profitability. Market Conditions : A thorough market analysis may reveal unmet needs in the community, presenting an opportunity for your business to grow by filling those gaps.

Auto Repair 52

Auto Repair Auto Repair Shop Customer Service Software 52

AutoSuccess

JULY 25, 2024

Many dealerships have seen remarkable increases in customer pay revenue, some by as much as $1 million within a single year. At the heart of this success is a comprehensive training program from Dealer PRO Training designed to enhance every facet of the customer service process. Transform your dealership today.

Service Advisor 40

Service Advisor Customer Service Management Education 40

AutoSuccess

OCTOBER 17, 2023

Proper use of AI in chats should result in better customer service and enhance the overall shopping experience on your website. I’ll be presenting our research and my thoughts on these matters, as well as answering all of your questions live on the show. Modern SEO is a battle fought by your webmaster, not your writers.

IT 98

IT Management Retail Customer Service 98

AutoSuccess

OCTOBER 25, 2024

While this trend presents a promising avenue for growth, it also brings several operational challenges—most notably, the pressure of increased paperwork and loan processing demands, particularly for lenders already grappling with staffing shortages. Reduced headcount decisions have forced lenders to find ways to do more with less. The result?

Finance 52

Finance Management Customer Service Electronics 52