Customer Service Presentation Service Advisor 
Automotive Training Centre
MARCH 14, 2024
A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. Here, technical skills gained in service advisor training come into play.
Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.
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Institute for Automotive Business Excellence
AUGUST 5, 2024
In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.
Auto Service World
SEPTEMBER 19, 2024
He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. He outlined expectations for techs and service advisors — but also what they expect from their boss. The final day on Sept.
AutoFix
AUGUST 6, 2024
While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets.
Brake & Front End
MARCH 3, 2025
WHEEL BEARINGS If the customer comes in complaining they have a bad wheel bearing, the technician needs to know five things: Does the noise change with vehicle speed? Is the noise always present, or is it intermittent? Does the noise change when going around a corner? Does the noise change when the brakes are applied?
AutoSuccess
JANUARY 13, 2025
The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system. .”
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