Auto Service World

OCTOBER 3, 2024

Tesla’s dominance in the EV market has been a double-edged sword for the company: On one hand, they have the top market share in North America; on the other, their vehicle owners are plagued by long wait times and dissatisfied customer service.

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Customer Service Automotive Car Vehicle 290

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. Their expertise enhances their career trajectory and drives the advancement of service practices and customer service standards in the automotive sector.

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Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

NOVEMBER 22, 2023

The life of a dent doctor, also known as an auto body technician, is a blend of skill, precision, and customer service. Their expertise lies in repairing the various imperfections and damages a vehicle may endure, focussing mainly on dents ranging from minor door dings to significant collision damages.

Auto Mechanic Training 278

Auto Mechanic Training Auto Body Shop Repaints Consulting 278

Brake & Front End

MARCH 3, 2025

There is one golden question every service writer must ask the customer before recommending any brake, wheel bearing or suspension service: What difference have you noticed in your vehicle recently? Juddering is typically a vibration felt in the entire vehicle and not in the brake pedal.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Automotive Training Centre

MARCH 8, 2024

With its ability to process vast amounts of data, predict outcomes, and automate tasks, AI presents many opportunities for those entering the field after dispatch training. Predictive Maintenance AI-powered predictive maintenance tools can analyze data from vehicle sensors to anticipate potential failures before they occur.

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Auto Mechanic Training Customer Service Software Management 264

Automotive Training Centre

MAY 22, 2024

The rise of connected car wash systems represents a significant leap forward, promising to revolutionize how vehicles are cleaned and maintained. Defining Connected Car Wash Systems Connected car wash systems integrate advanced technology to streamline vehicle cleaning, offering a more efficient and personalized service.

Car 290

Car Software Automotive Vehicle 290

Automotive Training Centre

APRIL 25, 2024

Auto detailing goes beyond the routine car wash, including thorough cleaning, restoration, and vehicle finishing. Exterior detailing involves cleaning and restoring or exceeding the original condition of the car’s surface, which includes its windows, wheels, tires, and other visible components on the exterior of a vehicle.

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Automotive Auto Mechanic Training Education Vehicle 242

Automotive Training Centre

FEBRUARY 2, 2024

Suppose you’re curious about the mechanical workings of vehicles. Use your interpersonal skills to serve your customers effectively after auto parts training. Be Ready to Troubleshoot for Customers After automotive training , customers may present unique challenges. Which specialization interests you most?

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Troubleshooting Auto Mechanic Training Automotive Mechanic 264

Brake & Front End

NOVEMBER 11, 2024

Loads at a vehicle’s corners are concentrated on the relatively small bearing surfaces. All of the weight on some vehicles may rest on an area no larger than the size of a business card. When a vehicle hits a curb, pothole or other objects in its path, the force is transferred to the small surface area of the bearing.

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Manufacturing Vehicle Customer Service IT 100

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 52

Customer Service Media Car IT 52

AutoSuccess

JANUARY 14, 2025

For many automotive dealerships, a significant portion of their revenue and customer loyalty comes not just from the initial sale, but from the services and products offered in the months and years afterward. But post-sale contracts are often underutilized, especially when it comes to reaching out to customers who initially opted out.

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Vehicle Manufacturing Management Utilities 52

AutoSuccess

JANUARY 13, 2025

Service advisors at dealerships operating with a Reynolds Retail Management System and equipped with UVeyes cutting edge AI-powered vehicle inspection technology will now be able to approach guests with actionable information. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system.

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Service Advisor Retail Management Customer Service 52

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 40

Customer Service Media Car IT 40

Auto Remarketing

MARCH 19, 2024

For automotive dealerships, this means the ability to craft highly personalized and engaging content at scale, a critical component in capturing the fleeting attention of potential customers online. Moreover, generative AI plays a pivotal role in optimizing dealerships’ websites and digital interfaces.

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Automotive Management Vehicle Customer Service 98

AutoSuccess

AUGUST 15, 2024

The auto industry is facing a double whammy: shrinking margins on vehicle sales and a consumer base tightening its purse strings. This harsh reality demands a strategic shift for dealerships — doubling down on service. While the car-buying market presents challenges, the service department offers a beacon of hope.

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Customer Service Oil Change Manufacturing Management 93

Autoflow

MARCH 4, 2024

Dallas, TX – Autoflow announces its partnership with CoverageX, a premier service contract provider specializing in vehicle service contracts, home service contracts, and premium financing. For more information about CoverageX, please visit [link].

Finance 96

Finance Management Customer Service Software 96

CATI

AUGUST 1, 2024

As today’s vehicles become more advanced, there is a growing demand for skilled automotive mechanics who can handle complex repairs and maintenance tasks. Understand the types of vehicles they work with and the services they offer. Preparing for your job interview is crucial if you’re looking to break into this field.

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Mechanic Auto Mechanic Training Technical Automotive 93

Auto Service World

SEPTEMBER 1, 2024

These shiny marvels can significantly enhance your vehicle’s performance too. For instance, the Discounted Wheel Warehouse rose as one of the leading brands in the chrome-rim industry, known for their high-quality products and outstanding customer service. Looking to add a touch of elegance to your ride?

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Automotive Vehicle Car Banking 130

CATI

NOVEMBER 9, 2023

Although most people walk through the doors of a dealership or showroom to purchase a vehicle, ultimately getting them to sign the dotted lines still requires the talents of a skilled salesperson. From the introduction of new car models to the emergence of electric and self-driving vehicles, change is the only constant.

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Automotive Customer Service Management Finance 74

AutoSuccess

OCTOBER 21, 2024

PRT will present other product lines, such as air shocks, motor and strut mounts, and an extensive portfolio of heavy-duty applications. The portfolio includes over 5,000 OEM references with 100% gas-charged shocks for trucks, trailers, buses, commercial vehicles, cement mixers, motor homes and more.

Media 52

Media Customer Service Trucking Manufacturing 52

CATI

MAY 16, 2024

A Showroom Prep Specialist ensures that vehicles are spotless and perfectly tuned to make a strong impression on potential buyers and car enthusiasts. The primary duties involve cleaning, polishing, and detailing vehicles to showroom standards, beyond typical car wash or quick detailing services.

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Car Dealership Automotive Engineering Vehicle 76

Brake & Front End

SEPTEMBER 28, 2023

When the vacuum is not present like in 4WD mode, the splined clutch ring connects the axle to the hub unit. Also, scan the entire vehicle for codes. If no vacuum is present, inspect or bypass the check valve connected to the solenoid. The axle nut for trucks with an IWE is a very small diameter when compared to other vehicles.

Trucking 130

Trucking Engineering Customer Service Software 130

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. This means they should refrain from projecting their financial limitations onto customers. This will allow customers to make informed decisions based on their needs and budget.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Oil Change 52

AutoSuccess

OCTOBER 3, 2023

Digital Appraisals: Understanding and evaluating vehicles accurately requires precise data and analytics. Modern systems that utilize digital information allow for more accurate appraisals, aligning customer expectations with dealership offerings. Technology can foster these relationships in a new and powerful way.

Automotive 52

Automotive Utilities Customer Service Vehicle 52

RepairSmith

JANUARY 26, 2024

Issues Affecting Chevrolet Silverado Trucks in Austin Austin’s climate presents unique challenges for vehicles like the Chevrolet Silverado 1500. Why Choose AutoNation Mobile Service in Austin? Convenience: Our mobile service brings expert vehicle care to your doorstep, whether at home or work, saving you time and effort.

Trucking 52

Trucking Customer Service Engineering Vehicle 52

Tire Review Magazine

AUGUST 22, 2024

After completing service or a repair on your customer’s vehicle, it’s vital to road test and verify the quality of your work and make sure your customer will be happy with it. This is important for not just safety, but also for “customer satisfaction” and quality control.

Vehicle 52

Vehicle Customer Service IT 52

Tire Review Magazine

AUGUST 22, 2024

After completing service or a repair on your customer’s vehicle, it’s vital to road test and verify the quality of your work and make sure your customer will be happy with it. This is important for not just safety, but also for “customer satisfaction” and quality control.

Vehicle 52

Vehicle Customer Service IT 52

AutoSuccess

JULY 25, 2024

Many dealerships have seen remarkable increases in customer pay revenue, some by as much as $1 million within a single year. At the heart of this success is a comprehensive training program from Dealer PRO Training designed to enhance every facet of the customer service process. Transform your dealership today.

Service Advisor 40

Service Advisor Customer Service Management Education 40

Institute for Automotive Business Excellence

AUGUST 5, 2024

This article delves into the key attributes for success in every automotive service advisor: being personable, trustworthy, knowledgeable, and intelligent. Being Personable One of the most critical skills for a service advisor is being personable. Customers often arrive at the service center stressed or anxious about vehicle issues.

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Service Advisor Automotive Services Automotive Technical 52

AutoSuccess

JUNE 3, 2024

The integration is expected to tie together the various aspects of parking- and charging management by giving asset owners and operators one platform supported by Qmerit’s installation and service options. million chargers by 2030 to support demand.

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Hospitality Electric Vehicles Management Electricity 52

AutoSuccess

OCTOBER 25, 2024

While this trend presents a promising avenue for growth, it also brings several operational challenges—most notably, the pressure of increased paperwork and loan processing demands, particularly for lenders already grappling with staffing shortages. This includes the borrower’s financial information, vehicle details and loan terms.

Finance 52

Finance Management Customer Service Electronics 52

AutoSuccess

OCTOBER 17, 2023

Any large group of dealers that is looking to maintain and expand their market share and brand visibility should also look to effective SEO strategies to achieve their goals and attract more customers. Proper use of AI in chats should result in better customer service and enhance the overall shopping experience on your website.

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IT Management Retail Media 98

DRIVE

JULY 8, 2024

As the owner, you’ll need a well-rounded approach that includes excellent customer service, streamlined operations, smart marketing plans and a commitment to always improving your shop – even if it’s making money with a great crew, improvements can be made. This includes the advancement of EV vehicles.

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Insurance Management Customer Service Media 52

Autoflow

NOVEMBER 16, 2023

Go that extra step to make them understand what you’ll repair by offering a digital vehicle inspection. Finally, make sure every staff member understands the value of exceptional customer service in generating referrals. Simple acts like explaining why they need certain regular services creates impressions that last.

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Auto Repair Auto Repair Shop Oil Change Automotive 98

Tire Review Magazine

OCTOBER 4, 2023

The business has 55 Black’s Tire & Auto Service tire and vehicle repair centers in operation across North and South Carolina, and several of these facilities bill themselves as truck and RV repair centers. In a time where most customer service levels have dropped, we try to focus more on that than ever,” Rick says. “If

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Apprenticeship Trucking Automotive Technician Automotive 116

Driver's Edge

MARCH 26, 2024

As a car owner with basic knowledge of vehicles, finding ways to save money on repair and maintenance can be a lifesaver. With the information covered in this article, you’ll be empowered to take control of your auto repair expenses without compromising on the quality of service.

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Auto Repair Auto Repair Shop Preventative Maintenance Car 52

AutoFix

SEPTEMBER 19, 2023

The world of auto repair is a dynamic blend of technical expertise, customer service, and business acumen. Success in this industry isn’t merely a result of knowing the ins and outs of vehicles. Relationships: Being physically present and active helps in building trust with both employees and customers.

Auto Repair Shop 40

Auto Repair Shop Auto Repair Finance Technical 40