Auto Service World

JANUARY 28, 2025

A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. This includes ensuring that photos are clear, properly annotated and framed to highlight the issue.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Tire Review Magazine

DECEMBER 19, 2023

Jared Kugel, the CEO of online tire retailer Tire Agent , made waves in the tire industry last August when the business appeared on Inc.’s Kugel says the accolades are due in large part to the company’s customer-first approach, which has secured Tire Agent a loyal customer base and a high repeat purchase rate.

Retail 98

Retail Customer Service IT 98

Tire Review Magazine

DECEMBER 19, 2023

Jared Kugel, the CEO of online tire retailer Tire Agent , made waves in the tire industry last August when the business appeared on Inc.’s Kugel says the accolades are due in large part to the company’s customer-first approach, which has secured Tire Agent a loyal customer base and a high repeat purchase rate.

Retail 98

Retail Customer Service IT 98

AutoSuccess

FEBRUARY 13, 2024

This year’s Women Driving Auto Retail event, hosted in conjunction with NADA Show 2024 in Las Vegas, included the announcements of the initiative’s three inaugural awards. Jimenez knew her experience in customer service, relationship building and hard work would translate to a successful career at a dealership – and she was right.

Retail 81

Retail Telecommunication Management Customer Service 81

Automotive Training Centre

MARCH 19, 2025

Graduates of the Auto Body Estimating program at ATC Surrey can step into entry-level roles in various settings, including new and used car dealerships, retail automotive repair shops, and insurance companies. What Is the Career Path of an Estimator: The Starting Point. Prepare for continued career growth after automotive school.

Automotive 155

Automotive Insurance Collision Repair Automotive Repair 155

Auto Service World

NOVEMBER 21, 2024

When employees feel supported and engaged in their work environment, they are more likely to deliver exceptional customer service, which directly impacts the success of the business. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

AutoSuccess

FEBRUARY 11, 2025

STELLA Automotive AI has been selected for General Motors’ (GM) In-Market Retail (IMR), the company announced. This collaboration gives GM dealerships access to STELLA’s advanced AI platform, revolutionizing customer engagement, boosting operational efficiency and capturing top line revenue.

Retail 52

Retail Service Advisor Customer Service Automotive 52

Auto Service World

OCTOBER 9, 2024

They admitted that they’ve had challenges being good at customer service but have grown into the role. “I I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement. “We lose lots of customers to online.

Retail 263

Retail Technical Manufacturing Vehicle 263

Auto Service World

SEPTEMBER 20, 2024

PH Vitres d’Autos is a provider of wholesale auto glass distribution, retail installation, calibration and related services in eastern Canada, based in Sainte-Perpetue, Quebec. The company has more than 300 associates across 22 locations in Quebec, Ontario, New Brunswick and Nova Scotia. “PH

Retail 147

Retail Customer Service Management IT 147

Automotive Training Centre

OCTOBER 15, 2024

Whether working in new car dealerships or retail repair facilities, becoming proficient in sourcing and advising on EV parts will make you an invaluable asset in this growing sector. As more manufacturers transition to producing EVs, parts specialists are expected to have a deep understanding of these unique components.

Manufacturing 279

Manufacturing Electric Vehicles Car Dealership Collision Repair 279

Automotive Training Centre

MAY 14, 2024

– Order Fulfillment: Preparing, packing, and shipping orders to customers or retail outlets. Emphasize any roles involving inventory management, customer service, or logistics coordination. – Receiving Shipments: Checking incoming deliveries for accuracy and organizing them appropriately within the warehouse.

Management 278

Management Software Automotive Retail 278

Auto Service World

OCTOBER 16, 2024

This commitment to continuous learning became part of our culture and enhanced our business execution and customer service. Overall, these strategies were key to my success in managing staff and delivering exceptional service.

Management 258

Management Retail Customer Service Automotive 258

Tire Review Magazine

FEBRUARY 9, 2024

Cosmo Tires introduced a retail establishment based in South America. the company said its new facility’s retail space is designed to showcase the complete range of Cosmo Tires products, including passenger car radials, light truck radials and truck and bus radials (TBR). Spanning 21,000 sq.

Retail 52

Retail Customer Service Trucking Car 52

Tire Review Magazine

FEBRUARY 9, 2024

Cosmo Tires introduced a retail establishment based in South America. the company said its new facility’s retail space is designed to showcase the complete range of Cosmo Tires products, including passenger car radials, light truck radials and truck and bus radials (TBR). Spanning 21,000 sq.

Retail 52

Retail Customer Service Trucking Car 52

Tire Review Magazine

MARCH 20, 2025

Dobbs Tire & Auto Centers , a tire and automotive services retailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows Automotive Service Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.

Car 40

Car Retail Automotive Services Customer Service 40

Tire Review Magazine

OCTOBER 21, 2023

The Tire Industry Association and partner MOHR Retail are offering a virtual Retail Sales & Service (vRSS) course in November focused on the development needs of retail tire sales associates to drive sales and increase customer loyalty. The class has spots available for those wanting to register.

Retail 52

Retail Customer Service IT 52

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system.

Service Advisor 52

Service Advisor Retail Management Customer Service 52

Tire Review Magazine

DECEMBER 19, 2023

Jared Kugel, the CEO of online tire retailer Tire Agent , made waves in the tire industry last August when the business appeared on Inc.’s Kugel says the accolades are due in large part to the company’s customer-first approach, which has secured Tire Agent a loyal customer base and a high repeat purchase rate.

Retail 52

Retail Customer Service IT 52

Tire Review Magazine

DECEMBER 19, 2023

Jared Kugel, the CEO of online tire retailer Tire Agent , made waves in the tire industry last August when the business appeared on Inc.’s Kugel says the accolades are due in large part to the company’s customer-first approach, which has secured Tire Agent a loyal customer base and a high repeat purchase rate.

Retail 52

Retail Customer Service IT 52

Auto Service World

SEPTEMBER 19, 2024

As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more.

Technical 147

Technical Management Service Advisor Consulting 147

AutoSuccess

OCTOBER 11, 2023

CallRevu announced in a press release its latest innovation, ServiceVision Pro, an AI-powered technology designed exclusively for retail automotive fixed operations. Dealerships can now provide exceptional customer service, armed with a deep understanding of every customer interaction.

Customer Service 98

Customer Service Retail Automotive Management 98

Solera

OCTOBER 15, 2024

Introduction In the fast-paced world of automotive retail, independent dealerships often face stiff competition from larger counterparts. Your USP is your secret weapon, giving customers a compelling reason to choose your dealership over your competitors. Building Strong Customer Relationships Loyalty is a powerful currency.

Customer Service 130

Customer Service Automotive Marketing Auto Market Retail 130

AutoSuccess

FEBRUARY 2, 2024

Impel announced in a press release that Impel’s advanced generative conversational AI platform will become a capability of the CDK Modern Retail Suite within the CDK Dealership Xperience, an open and integrated platform that transforms how dealers sell and service cars and operate their businesses simply in a modern and digital world.

Retail 40

Retail Automotive Management Customer Service 40

AutoSuccess

MARCH 3, 2025

She has held various leadership roles on the retail side of the business as well as in the banking industry with Truist Bank, Wells Fargo and Bank of America, where she gained extensive experience in product implementation, operations management and customer service. Bryant has been with Cox Automotive since 2017.

Banking 52

Banking Retail Customer Service Management 52

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

AutoSuccess

FEBRUARY 4, 2025

Throughout his career, Anthony has excelled in delivering high-quality performance, developing best-in-class products and ensuring exceptional customer service. “Over the time that I have worked with Anthony, he has proven to be dedicated to the success ofAutosoft and our customers.

Retail 52

Retail Customer Service Automotive Software 52

AutoSuccess

JANUARY 24, 2025

Power has been at the forefront of customer behavior analysis, guiding customer-facing strategies with flagship studies like the Initial Quality Study (IQS), SM Customer Service Index (CSI) Study SM and the Sales Satisfaction Index (SSI) Study. 2 For decades, J.D. SM Now, with a strong focus on the EV sector, J.D.

Service Advisor 52

Service Advisor Consulting Automotive Education 52

AutoSuccess

JUNE 3, 2024

This enhancement introduces new solutions focused on Used Car Pricing, Service Management, and New Car Sales Negotiation, further empowering dealerships to optimize their operations and profitability. “Our upgraded AI Factory is not just a technological advancement.

Retail 52

Retail Customer Service Management Used Cars 52

AutoSuccess

OCTOBER 17, 2024

The virtual event will welcome dealers, OEMs and software development partners to hear fresh perspectives on how automotive retail continues to adapt to industry trends and what dealers can do to strengthen revenue. CDK will host its fourth annual CDK CONNECT on Tuesday, Oct. 22 at 11 a.m.

Retail 52

Retail Trucking Customer Service Software 52

Tire Review Magazine

MARCH 20, 2025

Dobbs Tire & Auto Centers , a tire and automotive services retailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows Automotive Service Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.

Car 40

Car Retail Automotive Services Customer Service 40

AutoSuccess

DECEMBER 12, 2023

The Reynolds and Reynolds Company and TrueSpot , a real-time location services company, have entered into a partnership after a significant investment by Reynolds. The transformative potential of location intelligence in retail automotive is significant,” concluded Chris Walsh, president of Reynolds.

Retail 52

Retail Customer Service Automotive Management 52

Tire Review Magazine

SEPTEMBER 27, 2023

When asked who their toughest competitor is, 30% of independent tire dealers pointed to national tire retail chains, followed by other local independent dealers at 21%. Dealers are also feeling competition from big box retailers, with 14% citing them as the top competitor.

Retail 52

Retail Education Customer Service Car 52

AutoSuccess

FEBRUARY 19, 2024

By utilizing AI models trained specifically for automotive retail challenges, FrogData is setting a new standard in how dealerships leverage technology for business growth, the company said. FrogData’s platform transcends conventional AI applications, offering solutions that extend well beyond automated customer service chatbots.

Retail 52

Retail Used Cars Utilities Customer Service 52

Tire Review Magazine

JUNE 20, 2024

The companies said the partnership aims to enhance market coverage, improve customer service and strengthen both companies’ positions in the Italian tire market. Magri Group said at the heart of its business model is the national distribution of tires for cars, trucks and agriculture.

Retail 52

Retail Customer Service Trucking Manufacturing 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

CATI

NOVEMBER 23, 2023

Showcase your communication skills on your resume by highlighting experiences where you effectively conveyed complex technical information to non-experts, collaborated with team members on projects, or provided excellent customer service. Communication skills are also crucial for a successful auto parts career.

Technical 97

Technical Troubleshooting Electronics Retail 97

AutoSuccess

JULY 16, 2024

Bill Brown Ford is an 18-time recipient of the Ford President’s Award, representing a commitment to the highest level of performance, customer service and satisfaction. and our relationship with Ford.

Automotive 52

Automotive Retail Customer Service IT 52