Customer Service Retail Service Advisor 
CATI
AUGUST 3, 2023
If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.
Auto Service World
SEPTEMBER 19, 2024
As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more.
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Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.
AutoSuccess
MARCH 14, 2024
While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.
AutoSuccess
SEPTEMBER 5, 2024
Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. Dealers still have an increased focus on delivering personalized experiences using customer data and AI.
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