Customer Service Retail Service Advisor 
Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.
CATI
AUGUST 3, 2023
If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.
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Auto Service World
SEPTEMBER 19, 2024
As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more.
Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.
AutoSuccess
FEBRUARY 11, 2025
STELLA Automotive AI has been selected for General Motors’ (GM) In-Market Retail (IMR), the company announced. This collaboration gives GM dealerships access to STELLA’s advanced AI platform, revolutionizing customer engagement, boosting operational efficiency and capturing top line revenue.
AutoSuccess
JANUARY 13, 2025
The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system. .”
AutoSuccess
JANUARY 24, 2025
There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. This collaboration with RockED enables the industry to keep pace with the evolving EV market, stated Stewart Stropp, vice president of automotive retail at J.D.
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