AutoSuccess

OCTOBER 17, 2024

The virtual event will welcome dealers, OEMs and software development partners to hear fresh perspectives on how automotive retail continues to adapt to industry trends and what dealers can do to strengthen revenue. CDK will host its fourth annual CDK CONNECT on Tuesday, Oct. 22 at 11 a.m.

Retail 52

Retail Trucking Customer Service Software 52

AutoSuccess

OCTOBER 14, 2024

CDK, an automotive retail software provider, has announced the launch of new software certifications and courseware aimed at equipping dealership employees with the necessary skills and credentials to excel in the evolving consumer vehicle purchase and service journey. The certification program offers U.S.

Software 52

Software Retail Automotive Customer Service 52

Tire Review Magazine

JUNE 20, 2024

The companies said the partnership aims to enhance market coverage, improve customer service and strengthen both companies’ positions in the Italian tire market. With a global presence spanning over 50 countries, GRI said it is committed to providing high-grade tires for agriculture, construction and material handling vehicles.

Retail 52

Retail Customer Service Trucking Manufacturing 52

AutoSuccess

FEBRUARY 19, 2024

By utilizing AI models trained specifically for automotive retail challenges, FrogData is setting a new standard in how dealerships leverage technology for business growth, the company said. FrogData’s platform transcends conventional AI applications, offering solutions that extend well beyond automated customer service chatbots.

Retail 52

Retail Used Cars Utilities Customer Service 52

Tire Review Magazine

JUNE 20, 2024

The companies said the partnership aims to enhance market coverage, improve customer service and strengthen both companies’ positions in the Italian tire market. With a global presence spanning over 50 countries, GRI said it is committed to providing high-grade tires for agriculture, construction and material handling vehicles.

Retail 52

Retail Customer Service Trucking Manufacturing 52

AutoSuccess

JULY 16, 2024

Now, end customers can get updates on their vehicle shipments from dispatch to delivery, with 24/7 access to shipment status and locations. This will allow shippers like Montway Auto Transport to reduce customer inquiries, limit negative feedback and provide top-shelf customer service quickly and effectively.

Retail 52

Retail Customer Service Transportation Vehicle 52

AutoSuccess

DECEMBER 11, 2023

. “Based on the 13 million consumer-submitted reviews on Cars.com, 1 we’re able to provide data-driven insights — across brands, dealership groups and down to the individual dealer level — about strengths and gaps in the retail experience. 1 Equally important to consumers is responding to consumer online inquiries about vehicles.

Finance 52

Finance Retail Customer Service Automotive 52

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S.

Service Advisor 52

Service Advisor Customer Service Vehicle Trucking 52

Auto Remarketing

MARCH 19, 2024

For automotive dealerships, this means the ability to craft highly personalized and engaging content at scale, a critical component in capturing the fleeting attention of potential customers online. Moreover, generative AI plays a pivotal role in optimizing dealerships’ websites and digital interfaces.

Automotive 98

Automotive Management Vehicle Customer Service 98

Tomorrow's Technician

OCTOBER 31, 2023

It doesn’t matter how much emphasis you put on the condition of a vehicle’s components – if the driver can’t see what’s in front of him or her, safety will absolutely be compromised. The most important safety system in a vehicle is the driver’s vision and in the winter visibility is especially critical.

Electronics 130

Electronics Retail Vehicle Manufacturing 130

Auto Remarketing

NOVEMBER 30, 2023

“Based on the 13 million consumer-submitted reviews on Cars.com, we’re able to provide data-driven insights — across brands, dealership groups and down to the individual dealer level — about strengths and gaps in the retail experience.

Car 59

Car Finance Retail Customer Service 59

AutoSuccess

MAY 21, 2024

of the transaction value, amount to a significant expense when applied to the sale of a vehicle. Enhanced Competitive Edge By effectively managing processing costs, dealerships can offer more competitive pricing on vehicles, financing options and after-sales services. Credit card processing fees, which can range from 1.5%

Car Dealership 52

Car Dealership Finance Automotive Marketing Management 52

CATI

NOVEMBER 23, 2023

Highlight specific training programs, certifications, or hands-on experience that showcase your expertise in handling different types of vehicles and their corresponding parts. Employers are eager to see evidence of your technical prowess, so emphasize your proficiency in diagnosing, repairing, and maintaining various auto components.

Technical 84

Technical Troubleshooting Electronics Retail 84

AutoSuccess

JUNE 3, 2024

Facilities with private parking, from retail and hospitality to events and community venues, are a key part of the solution, and must be prepared to meet EV driver expectations.” EV drivers using Flash’s network through one of its many native integrations will now be able to access chargers on the EV Connect network and vice versa. “The

Hospitality 52

Hospitality Electric Vehicles Management Electricity 52

AutoSuccess

JANUARY 3, 2024

In retail automotive, every interaction with a customer is a touch point. You sell the freshest vegetables, your staff is incredibly knowledgeable on all things produce, your signage is thorough and informative and every customer you’ve served has been thrilled with their experience.

Retail 52

Retail Customer Service Automotive Vehicle 52

Auto Remarketing

NOVEMBER 2, 2023

Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles. In a traditional book value pricing method, auto remarketing dealerships list the base retail value on their website, leaving out factors such as mileage and vehicle condition.

Car Dealership 52

Car Dealership Used Cars Finance Auto Market 52

AutoSuccess

MAY 3, 2024

Whereas in automotive, AI targets answering questions about vehicle features and connecting customer calls to sales representatives. AI is actively utilized in many other industries, ranging from healthcare to financial services to retail.

Entertainment 52

Entertainment Retail Customer Service Utilities 52

AutoSuccess

JANUARY 11, 2024

If you sell 100 cars in January, for example, you should see an increase in service department visits by 100 visits on an average of five to six months afterwards. So why are today’s retail auto dealerships not seeing a “fixed” number of visits to the service department day after day and month after month?

Management 52

Management Retail Car Customer Service 52

The Mechanic Doctor

JUNE 27, 2023

It serves as a crucial link in the supply chain, facilitating the movement of goods from manufacturers to distributors, retailers, and ultimately, to the hands of consumers. Vehicle Acquisition Decide whether purchasing or leasing trucks aligns better with your budget and operational needs.

Trucking 52

Trucking Insurance Finance Transportation 52

AutoSuccess

OCTOBER 17, 2023

Any large group of dealers that is looking to maintain and expand their market share and brand visibility should also look to effective SEO strategies to achieve their goals and attract more customers. For example, if you own a brick-and-mortar retail dealership, your datasets are not that large, even if you own a big group of stores.

IT 98

IT Management Retail Customer Service 98

Tire Review Magazine

JANUARY 31, 2024

of vehicles on U.S. As for member communication, Point S will emphasize annual planning with partners, providing a promotional calendar 12 months in advance and feature store call-downs from the Customer Service Representative (CSR) team. Regarding EVs, Lybeck said that EV necessity varies among manufacturers.

Manufacturing 59

Manufacturing Management Education Retail 59

Tire Review Magazine

OCTOBER 4, 2023

The business has 55 Black’s Tire & Auto Service tire and vehicle repair centers in operation across North and South Carolina, and several of these facilities bill themselves as truck and RV repair centers. In a time where most customer service levels have dropped, we try to focus more on that than ever,” Rick says. “If

Apprenticeship 116

Apprenticeship Trucking Automotive Technician Automotive 116

Tire Review Magazine

JANUARY 31, 2024

of vehicles on U.S. As for member communication, Point S will emphasize annual planning with partners, providing a promotional calendar 12 months in advance and feature store call-downs from the Customer Service Representative (CSR) team. Regarding EVs, Lybeck said that EV necessity varies among manufacturers.

Manufacturing 52

Manufacturing Management Education Retail 52

Tire Review Magazine

FEBRUARY 7, 2024

Wallick also told the audience to embrace excellence in all things, meaning to aim higher than average or mediocre in everything, from store cleanliness to customer service. Bova detailed the Mr. Tire exclusive retailer rebates, providing differentiated promotions to help dealers close more sales.

Management 59

Management Finance Consulting Manufacturing 59

AutoSuccess

AUGUST 19, 2024

CarGurus , a digital auto platform for shopping, buying and selling new and used vehicles, released its 10th annual Top Dealer Awards, recognizing dealerships that provide shoppers with exceptional service, guidance and support. Top Digital Dealer : a new category for dealerships in the U.S.

Finance 52

Finance Retail Customer Service Vehicle 52

AutoSuccess

SEPTEMBER 5, 2024

Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. The use of big data and analytics to understand customer behavior and preferences started to gain traction.

Automotive 52

Automotive Customer Service Service Advisor Automotive Services 52