Customer Service Service Advisor Software 
Auto Service World
MARCH 13, 2025
Service advisors had the chance to take classes on topics like customer service and selling strategies. The Vision Expo saw the aisles packed with attendees to check out the latest in tools, shop management software, business solutions and more. Attendees came in from across the U.S., Canada, Australia and beyond.
Automotive Training Centre
NOVEMBER 15, 2023
Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.
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Automotive Training Centre
FEBRUARY 23, 2024
The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.
Automotive Training Centre
FEBRUARY 1, 2024
Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts.
Bolt on Technology
APRIL 1, 2025
The job title on your business card may say service advisor, but what does that mean? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle scheduling jobs? Do you handle repair approvals? There are always problems you dont expect.
AutoFix
FEBRUARY 13, 2025
Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.
AutoSuccess
MARCH 17, 2025
Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.
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