Customer Service Service Advisor Trucking 
AutoShopOwner
NOVEMBER 15, 2024
Are there bottlenecks in the service advisor process? Are your service advisors properly trained in the art of sales, and in delivering exceptional customer service? Your service advisor wants to sell exhaust manifolds on a Chevy pickup truck. Let me give you an example. hours per side.
Auto Remarketing
MARCH 14, 2025
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. The study found dealerships greeted customers immediately on arrival just half the time, less than any of the other KPIs. Powers 2025 U.S.
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Tire Review Magazine
MARCH 12, 2025
His father initially worked at a Husky truck stop, doing over-the-road jobs. It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues. I was literally born in the industry, Fox says.
Shop Marketing Pros
AUGUST 6, 2024
They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.
Brake & Front End
NOVEMBER 21, 2023
Unlike 4×4 truck systems of the day, these systems were always engaged. If the car or truck is accelerating hard from a stop, the system will apply the brakes independently to prevent slipping. Many AWD systems came onto the market in the 1990s. These components were prone to failure and are expensive to manufacture.
AutoSuccess
MARCH 14, 2024
While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.
Brake & Front End
OCTOBER 10, 2024
We were driving down the interstate with the truck in “self-driving mode” and it was really something to experience. The truck was using a number of ADAS sensors to monitor the vehicles around it, the curvature of the road, and everything in between.
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