Customer Service Service Advisor Utilities 
Automotive Training Centre
FEBRUARY 23, 2024
The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.
AutoSuccess
AUGUST 27, 2024
.” Key Benefits of the Integration: Enhanced Customer Interaction : Brooke.ai utilizes natural conversational AI to answer inbound service calls, schedule appointments and provide instant responses to customer inquiries. Operational Efficiency : The integration allows Brooke.ai
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AutoSuccess
DECEMBER 11, 2023
Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI. This empowers dealerships with the myKaarma product to provide an elevated level of customer service and operational efficiency, benefitting both customers and dealers alike.
AutoFix
AUGUST 6, 2024
Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. This means they should refrain from projecting their financial limitations onto customers.
AutoSuccess
SEPTEMBER 5, 2024
Dealers still have an increased focus on delivering personalized experiences using customer data and AI. Shoppers demanded real-time customer service and dealers answered. There seems to be an increasing focus on ethical business practices and sustainability, reflecting broader societal values.
Brake & Front End
NOVEMBER 21, 2023
Many of these AWD systems were able to utilize the brakes and sensors in the wheel ends to better control wheel slip. Instead, they were equipped with open differentials. Drivers never noticed the change or felt a loss in off-road or winter road capabilities. So, what happened?
Tomorrow's Technician
JANUARY 29, 2024
Courtesy of TechShop If there’s a truth that extends across all computerized devices, it’s that we likely utilize only a fraction of the things they have the ability to do. Scan Tool Assistance The subject I’m talking about here is the customer service setup by scan tool manufactures specifically to support their product.
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