AutoSuccess

JUNE 3, 2024

This enhancement introduces new solutions focused on Used Car Pricing, Service Management, and New Car Sales Negotiation, further empowering dealerships to optimize their operations and profitability.

Retail 52

Retail Customer Service Management Used Cars 52

AutoSuccess

JANUARY 14, 2025

Since the dealership often handles these repairs under the service contract, it ensures that any needed work stays within the dealerships service drive rather than going to a third-party mechanic. This creates a reliable revenue stream and gives the dealer more control over the customers service experience.

Vehicle 52

Vehicle Manufacturing Management Customer Service 52

AutoSuccess

SEPTEMBER 3, 2024

While dealerships focus on reconditioning used cars, the efficiency of the PDI process for new cars is equally vital. A streamlined PDI process enhances customer satisfaction and accelerates inventory turnover, both of which are critical in a high-pressure market.

Car 93

Car Software Finance Management 93

AutoSuccess

MARCH 17, 2025

The increased efficiency and transparency in the BMW of El Cajon service department allows for more happy customers when they leave the dealership. The platform tracks this through the customer service index (CSI) score. Giron says the departments CSI scores have seen a positive change.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

AutoSuccess

NOVEMBER 20, 2023

The conversation delves into the evolving landscape of the service department, with a focus on the increasing importance of efficiency in reconditioning and customer service, especially as the age of used cars on the road continues to rise.

Customer Service 52

Customer Service Used Cars Automotive Car 52

AutoSuccess

FEBRUARY 19, 2024

FrogData’s platform transcends conventional AI applications, offering solutions that extend well beyond automated customer service chatbots. Improving Service Operations: Leveraging operational data to improve service operations efficiency, warranty management, and after-sales services.

Retail 52

Retail Used Cars Utilities Customer Service 52

Auto Remarketing

NOVEMBER 2, 2023

Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles. Paired with AI data analysis that tracks broader real-time market trends and identifies customer preferences and requirements, used car dealerships can provide buyers with flexible real-time pricing.

Car Dealership 52

Car Dealership Used Cars Finance Auto Market 52

Dent Mechanic Group

JULY 10, 2024

Consider factors such as experience, customer service reviews, and warranties offered by each repair shop. If shelter isn’t available, use car covers or blankets to minimize exposure during severe weather events. Whenever possible, park your vehicle in a covered garage or carport to shield it from hail damage.

Insurance 52

Insurance Mechanic Vehicle Customer Service 52

BA Auto Care

JUNE 30, 2023

Founded in 1978 as British American Auto Care by England native Brian England, the auto repair shop quickly established its reputation for quality auto repair backed by 5-Star customer service. We have hundreds of loyal customers who keep coming back to us because they know that we will always take good care of their car,” she says.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Preventative Maintenance Car 52

AutoSuccess

FEBRUARY 1, 2024

. • Cari Phone Assist for Service Scheduling: Cari, in her smartest role yet, expertly handles and books service appointments, freeing up your advisors to provide top-notch customer service for those with vehicles already in the drive.

Car 52

Car Service Advisor Utilities Customer Service 52

AutoSuccess

FEBRUARY 20, 2024

With sales dwindling at 20 units or less per month across new and used cars, and limited physical space in our first-generation Chevrolet building, the challenges were formidable. The dealership, nestled in a town of just 3,000 people and over an hour’s drive from any large city, was significantly underperforming when we took over.

Automotive 52

Automotive Management Car Customer Service 52

AutoSuccess

FEBRUARY 16, 2024

So, as a GM, it’s very important to me that my service manager knows that he is just as important as the person who manages my new and my used car inventory. We had an opening for an express service advisor, and almost all the applicants for that position were men.

Management 52

Management Vehicle Emissions Testing Service Advisor 52