CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 105

Service Advisor Auto Body Shop Auto Repair Shop Management 105

Shop Marketing Pros

JULY 3, 2024

Defining customer loyalty (00:04:19) Discussion on the definition of customer loyalty and how it is measured. Service Advisor’s Role (00:45:37) Reference to a previous episode discussing the service advisor’s role in customer retention and the impact of the 1-to-1 service advisor-technician ratio.

Pit Crew 130

Pit Crew Service Advisor Auto Repair Management 130

Automotive Management Network

DECEMBER 17, 2020

A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service. In our last blog we talked about the importance of customer education.

Education 52

Education Service Advisor Digital Media Entertainment 52

AutoSuccess

SEPTEMBER 19, 2024

What’s the definition of “properly”? Neither service advisors nor customers will find much practical use in going over every last scratch and ding. A proper measurement: Sounds obvious, but here’s the thing with inspection equipment: you get what you measure. If you don’t, you won’t.

Service Advisor 52

Service Advisor Vehicle Technical IT 52

Wayne's Automotive Center

FEBRUARY 12, 2019

Wayne’s is your qualified brake repair shop, servicing both Reno and Sparks. Well, if your brake light is on you should definitely get in soon. What Brake Pads Do The service advisers at Wayne’s Automotive Center are knowledgeable and friendly. Your service advisor will check your brake system.

Brake Repair 52

Brake Repair Service Advisor Preventative Maintenance Consulting 52

AutoSuccess

JANUARY 4, 2024

At Toyota of Murfreesboro, customers will enter the service lane and be greeted by an advisor who will escort them to the waiting area. Then, a porter will drive the vehicle through the Coats inspection lane system and the service advisor will instantly be able to view those results and bring them to the customer.

Service Advisor 98

Service Advisor Management Vehicle Service Tech 98