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The role of a serviceadvisor is primarily customer-facing. With that said, serviceadvisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.
At Toyota of Murfreesboro, customers will enter the service lane and be greeted by an advisor who will escort them to the waiting area. Then, a porter will drive the vehicle through the Coats inspection lane system and the serviceadvisor will instantly be able to view those results and bring them to the customer.
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