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Why Technician Notes Matter More Than Ever As a shop owner or serviceadvisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps serviceadvisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).
The Power of Proactive Follow-Up Many customers decline recommended services due to budget constraints or time limitations. The Rainy Day Folder empowers your serviceadvisors to: Review past recommendations with ease. Schedule services at a time convenient for the customer. But that doesnt mean the opportunity is lost!
Free up your staff to focus on what matters selling and servicing vehicles Scale up or down instantly based on demand Give customers a modern experience theyll want to tell their friends about. How It Works Your serviceadvisors can easily book rides for customers through a simple interface. Its that straightforward.
Free up your staff to focus on what matters selling and servicing vehicles Scale up or down instantly based on demand Give customers a modern experience theyll want to tell their friends about. How It Works Your serviceadvisors can easily book rides for customers through a simple interface. Its that straightforward.
Real-Time Workflow Dashboard: Serviceadvisors and technicians get a live view of all vehicles in the shop, keeping operations on track. Internal Communication That Works Miscommunication between serviceadvisors and technicians can lead to mistakes, delays, and frustration. Ready to take your tire shop to the next level?
“With this integration, dealers can eliminate costly time and expense at their loaner car desk and provide a streamlined experience between a serviceadvisor and vehicle owner. Dealers interested in experiencing the transformative power of this partnership can learn more by visiting mykaarma.com and requesting a demo.
Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. Owners, ServiceAdvisors, technicians, those who work for companies that serve our industry, investors, and more.
Simply book a demo to see how you can adopt this technology for a risk-free 14-day trial. Pick a time for your demo today to see how Autoflow makes this evolution easy. Tablets enhance communication when service technicians work on the same digital file as the front counter. Tablets also save steps to update serviceadvisors.
A majority of customer education is the responsibility of the serviceadvisors in your shop. You can help your serviceadvisors do their job, however, by using signage to educate your customers while they are waiting for service. In our last blog we talked about the importance of customer education.
You get to browse the new technology, talk to the creators, and even demo new products. Industry leaders host those classes to give shop owners, serviceadvisors, and technicians the insights needed to excel in their roles. Look beyond the shop owners, too, and listen to auto techs, serviceadvisors, and management pros.
Optimize Workflow Regardless of size, the sooner a serviceadvisor can prepare an estimate, get parts and hand the job to a technician, the better. Is your serviceadvisor walking back and forth to the bays for updates? Now, take an honest look at how these orders move from one person to another.
As a result, serviceadvisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a serviceadvisor would have to call and explain to a customer what was wrong.
ID Factors Affecting Average Repair Order As your serviceadvisor puts together the estimates, they choose to include, omit or delay vehicle repair costs. To see how Autoflow can optimize your operations, book a demo to see its game-changing benefits firsthand. So, if they leave money on the table, it lowers your ARO.
Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. The serviceadvisor doesn’t ask for the appointment.
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