Solera

JUNE 25, 2024

Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing. Why Use a Mechanic Labor Time Guide?

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Tire Review Magazine

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The tool automatically compiles Diagnostic Health Scan Reports, stores them in the Snap-on cloud, and allows users to share them with customers via text or email.

Service Advisor 52

Service Advisor Vehicle IT 52

Tire Review Magazine

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The tool automatically compiles Diagnostic Health Scan Reports, stores them in the Snap-on cloud, and allows users to share them with customers via text or email.

Service Advisor 52

Service Advisor Vehicle IT 52

Brake & Front End

AUGUST 26, 2024

These devices can capture hours of video and audio that can document a crash or an act of vandalism. Worst of all, they can capture the conversation between the service advisor and technician. The price for a decent dash cam is less than $100 these days. Is it Legal?

Service Advisor 130

Service Advisor Technical Vehicle Mechanic 130

AutoFix

AUGUST 6, 2024

Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. Service advisors must understand that each customer has different financial situations and priorities.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Brake & Front End

APRIL 25, 2024

What stops technicians and service advisors from performing more alignments? These three simple items and documentation on the repair order can save you from fixing something that was not your fault. It is a convergence of costs regarding time, equipment and market prices for alignments.

Service Advisor 130

Service Advisor Vehicle Electronics Software 130

Tire Review Magazine

JANUARY 1, 2025

It eliminates the hassle of manually rearranging line items, improving the clarity of customer documents while keeping everything neatly organized onscreen,” said Jen MacDonald, director of marketing at Mitchell 1. “This feature not only simplifies daily tasks but also helps speed up customer approvals.”

Software 52

Software Management Auto Repair Shop Service Advisor 52

AutoSuccess

MAY 21, 2024

Potential opportunities for physical data breaches include personal information on documents in deal jackets that are not secured, but stacked, on F&I office desks and floors, left near photocopy machines and written on sales and service paperwork left unattended on sales staff and service advisor desks.

Software 52

Software Service Advisor Electronics Management 52

Tire Review Magazine

JANUARY 1, 2025

It eliminates the hassle of manually rearranging line items, improving the clarity of customer documents while keeping everything neatly organized onscreen,” said Jen MacDonald, director of marketing at Mitchell 1. “This feature not only simplifies daily tasks but also helps speed up customer approvals.”

Software 52

Software Management Auto Repair Shop Service Advisor 52

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.

Engineering 130

Engineering Customer Service Check Engine Light Electronics 130

AutoSuccess

SEPTEMBER 19, 2024

Put simply, you’re looking for alignment and tread depth measurements, but not too little; and photographic documentation, but not too much. Neither service advisors nor customers will find much practical use in going over every last scratch and ding. The yardstick for making that determination is actionable data.

Service Advisor 52

Service Advisor Vehicle Technical IT 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Explaining repair and maintenance services in a way that is easy for customers to understand.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Alex's Autohaus

MARCH 16, 2023

Some symptoms you may notice if your vehicle has developed a valve cover issue include: Visible oil leaks in or below engine Burning oil smell Low oil light Overheating engine Strange metallic or grinding noises Faulty EGR Valve Another problem that has been documented on the B48 is a faulty exhaust gas recirculation (EGR) valve.

Engineering 52

Engineering Emissions Testing Service Advisor Preventative Maintenance 52

AutoSuccess

JANUARY 4, 2024

At Toyota of Murfreesboro, customers will enter the service lane and be greeted by an advisor who will escort them to the waiting area. Then, a porter will drive the vehicle through the Coats inspection lane system and the service advisor will instantly be able to view those results and bring them to the customer.

Service Advisor 98

Service Advisor Management Service Tech Vehicle 98