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ServiceAdvisors are integral to auto dealerships, acting as the bridge between customers and Auto Technicians. They handle administrative tasks, log customer complaints, promote merchandise, and explain the services provided and their respective costs to clients.
These devices can capture hours of video and audio that can document a crash or an act of vandalism. Worst of all, they can capture the conversation between the serviceadvisor and technician. Technically, it is in violation of employees’ and shops’ rights for a customer to record inside of your business. Is it Legal?
Defining the Role of a Service Writer A service writer, also known as a serviceadvisor, acts as the bridge between customers and the auto repair shop. This role requires a combination of technical knowledge, excellent communication skills, and a customer-centric approach.
Put simply, you’re looking for alignment and tread depth measurements, but not too little; and photographic documentation, but not too much. Cameras capable of detecting every imperfection are technically impressive to be sure, but the results usually just add more clutter to an already busy check-in process.
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