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5 Important Duties You’ll Perform After Service Advisor Training

Automotive Training Centre

Service Advisors are integral to auto dealerships, acting as the bridge between customers and Auto Technicians. They handle administrative tasks, log customer complaints, promote merchandise, and explain the services provided and their respective costs to clients.

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Dash Cams and Goofing Around

Brake & Front End

These devices can capture hours of video and audio that can document a crash or an act of vandalism. Worst of all, they can capture the conversation between the service advisor and technician. Technically, it is in violation of employees’ and shops’ rights for a customer to record inside of your business. Is it Legal?

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What is a Service Writer and Why is Their Role Crucial in an Auto Repair Shop?

AutoFix

Defining the Role of a Service Writer A service writer, also known as a service advisor, acts as the bridge between customers and the auto repair shop. This role requires a combination of technical knowledge, excellent communication skills, and a customer-centric approach.

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What To Inspect When You’re Inspecting

AutoSuccess

Put simply, you’re looking for alignment and tread depth measurements, but not too little; and photographic documentation, but not too much. Cameras capable of detecting every imperfection are technically impressive to be sure, but the results usually just add more clutter to an already busy check-in process.