Document Service Advisor Vehicle 
Automotive Training Centre
OCTOBER 12, 2023
Service Advisors are integral to auto dealerships, acting as the bridge between customers and Auto Technicians. They handle administrative tasks, log customer complaints, promote merchandise, and explain the services provided and their respective costs to clients.
Solera
JUNE 25, 2024
These reference materials factor in the nature of the job, the vehicle’s age, make, and model, the average automotive technician’s skill level, and the desired timeframe as expressed by the customer. As new vehicles arrive on the market and in service lanes, labor time guides update to reflect servicing the latest technology.
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Brake & Front End
AUGUST 26, 2024
These devices can capture hours of video and audio that can document a crash or an act of vandalism. But, a dash cam can also be used to capture a technician working on or test driving a vehicle. It is embarrassing in some cases how it captures a technician abusing a customer’s vehicle. Is it Legal?
Brake & Front End
APRIL 25, 2024
What stops technicians and service advisors from performing more alignments? Today’s vehicles do not share many of the same designs, alignment procedures or adjustment methods. The alignment checks measure the angles of a vehicle, and that is it. How the tire wears can tell you much about the vehicle and customer.
AutoFix
AUGUST 6, 2024
Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. Service advisors must understand that each customer has different financial situations and priorities.
Tomorrow's Technician
JANUARY 29, 2024
That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. Don’t let them be just an expensive code reader.
AutoSuccess
SEPTEMBER 19, 2024
Put simply, you’re looking for alignment and tread depth measurements, but not too little; and photographic documentation, but not too much. What’s more, a vehicle with new or lightly used tires can still be out of alignment. Every vehicle has issues, including those just off the factory lot. What are you looking to achieve?:
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