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5 Important Duties You’ll Perform After Service Advisor Training

Automotive Training Centre

Service Advisors are integral to auto dealerships, acting as the bridge between customers and Auto Technicians. They handle administrative tasks, log customer complaints, promote merchandise, and explain the services provided and their respective costs to clients.

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From the Magazine: The power of clear communication

Auto Service World

However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.

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Snap-on’s Apollo+ Health Scan Feature

Tomorrow's Technician

The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency. These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. This video is sponsored by Snap-on.

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Snap-on’s Apollo+ Health Scan Feature

Brake & Front End

The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency. These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. This video is sponsored by Snap-on.

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The Mechanic Labor Time Guide: Everything You Need to Know

Solera

These reference materials factor in the nature of the job, the vehicle’s age, make, and model, the average automotive technician’s skill level, and the desired timeframe as expressed by the customer. As new vehicles arrive on the market and in service lanes, labor time guides update to reflect servicing the latest technology.

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Dash Cams and Goofing Around

Brake & Front End

These devices can capture hours of video and audio that can document a crash or an act of vandalism. But, a dash cam can also be used to capture a technician working on or test driving a vehicle. It is embarrassing in some cases how it captures a technician abusing a customer’s vehicle. Is it Legal?

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Snap-on’s Apollo+ Health Scan Feature

Tire Review Magazine

The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency. These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. This video is sponsored by Snap-on.