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Cox study shows dealership service lanes losing market share, consumer trust

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General repair shops and service stations were a close second at 28%, with tire repair stores, body shops, specialists and other locations accounting for the rest. Price and long waits were among the issues that frustrated electric vehicle owners, the study found, but one major one was the amount of service visits EVs require.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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down from 35% in 2021, with general repair and service stations a close second at 28%. Other locations, including tire repair stores, body shops, and specialists, account for the rest. Dealers are Preparing for an Increase in Electric-Vehicle Service Dealerships in the U.S. Dealers are No.