Tue.Mar 11, 2025

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How much bad customer service is costing businesses

Auto Service World

With global sales losses from bad customer experiences now soaring to $3.8 trillion a $119 billion jump from last year businesses face higher stakes than ever in meeting consumer expectations. New research from Qualtrics, an experience management company, highlighted the critical connection between customer experience, loyalty and spending. Consumers are ready to spend but they wont hesitate to cut ties with brands that fail to deliver.

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Inside the Engine Block

Tomorrow's Technician

The engine block is the foundation of the engine. It is the largest, heaviest component, and everything else in the engine is installed in the engine block, such as the crankshaft, rods and pistons. Cylinder heads are bolted to the block, as well as components like the oil pan, timing covers, water pump, and multiple brackets to support accessories such as steering pumps, alternators, and air conditioning compressors.

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Why pedestrian safety clothing may confuse automated crash prevention systems

Auto Service World

A new study is warning about the risk of reflective clothing and a vehicles crash prevention systems. The report from the Insurance Institute for Highway Safety (IIHS) suggested that the clothing designed to make pedestrians stand out to human drivers may actually make them invisible to automated systems. These results suggest that some automakers need to tweak their pedestrian automatic emergency braking systems, said IIHS president David Harkey.

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Nominations Now Open for 2025 Mentorship Award

Brake & Front End

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. The ShopOwner Mentorship Award sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals.

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Aftermarket reports strong performance in 2024

Auto Service World

The Canadian automotive aftermarket showed resilience in 2024, despite ongoing challenges, according to new survey results. DesRosiers Automotive Consultants (DAC), in collaboration with the Automotive Aftermarket Retailers of Ontario (AARO), conducted a survey to understand the sector’s performance and expectations for 2025. The automotive aftermarket has seen strong performances even amidst the turbulence of the past few years, said Andrew King, Managing Partner at DAC. 2024 was no excep

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Nominations Now Open for 2025 Mentorship Award

Tomorrow's Technician

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. The ShopOwner Mentorship Award sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals.

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PAID: Battery Charger Technology

Auto Service World

As vehicle technology evolves, so does the need for smarter battery charging solutions. For decades, battery chargers have played a critical role in vehicle maintenance, ensuring both standard and maintenance-free batteries remain reliable and ready for use. With the rise of AGM, Enhanced Flooded, Start-Stop, and Lithium Starting batteries, modern chargers must be more intelligent and adaptable than ever.

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Yokohama-ATG Expands Agricultural Tire Warranty Coverage

Tire Review Magazine

Yokohama-ATG has expanded its agricultural tire warranty. The company increased coverage amounts and doubled the fully covered duration of its stubble guard policy. Extended Coverage for Yokohama-ATG Agricultural Tire Warranty The Yokohama-ATG warranty now covers Agriflex+ IF/VF tires and all steel-belted radial farm tires in the Alliance lineup. Farmers using stubble-guard tires will also benefit from enhanced protection against harsh field conditions , Yokohama-ATG said.

IT 81
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He Bought a Dodge Challenger SRT8 for $6,000, Got Very Good News When He Popped the Door

autoevolution

This guy paid just $6,000 to get his hands on a 2009 Dodge Challenger SRT8. It is powered by the almighty HEMI, has a six-speed manual, is painted HEMI orange, has low mileage, and has a clean title. What else could he ask for? But is it really that good? Buying cars sight unseen at auctions is pure gambling. You can hit the jackpot, or you can go bankrupt.

Car 89
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Study Reveals Where Telematics Is Growing

Automotive Fleet

Discover why research from C.J. Driscoll & Associates projects that the telematics market will rise to 34 million units by 2028, and where Driscoll sees profits.

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Remembering the First Wildcats: Three of the Most Gorgeous Concept Cars of the 1950s

autoevolution

Though the Corvette became the only GM sports car to make it into production, its divisions unveiled several breathtaking sports car concepts during the 1950s. Among those were Buick's Wildcats, three one-offs that remain fascinating today. As you may or may not know, Buick was responsible for the very first concept car. Called Y-Job, the gorgeous one-off designed by ( continue reading.

Car 90
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Tesla Cybertruck Testing Shows It Has The 'Towing Ability Of A Pop Can'

Jalopnik

If you actually try to use your Cybertruck as a truck just know that towing will cause the aluminum frame to fatigue and break.

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Lemon Twist Plymouth Superbird 440–6 Wants a New Owner So Bad It Has No Reserve on Price

autoevolution

1970: The Plymouth Superbird makes landfall in a most premieres-packed environment within the realm of the Car. General Motors is taking Detroit by big-block storms, with the lifting of the embargo imposed in 1963 on its four divisions. Dodge launches the Challenger. The Road Runner gets a six-barrel 440 V8. Ford pumps out the second wave of Boss Bros.

IT 89
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Electrification Is Not for Every Fleet

Automotive Fleet

Navigating the complexities of transitioning to electric vehicles requires careful consideration of operational needs, infrastructure readiness, and financial implications.

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This Sustainable Tiny House Is Superbly Crafted to Pass the Test of Time

autoevolution

Most mobile homes look and feel great at the time of their delivery, but things can look very different after a few years or a decade. This gorgeous Aussie tiny house was specifically designed and crafted to successfully pass the test of time; this is just as important for true sustainability as solar packages and off-grid add-ons, and tiny house Wanda has it all, with a dash of contemporary elegance.

IT 82
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CHAMP Titles Launches Next-Gen Digital Vehicle Titling Platform in Illinois

Automotive Fleet

The state joins the ranks of Ohio, Florida, Virginia, and the nationwide clearinghouse state of West Virginia in providing faster titling and lien services.

Vehicle 64
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China's Farasis Unveils a LFP Battery That Charges Fully in Less Than Nine Minutes

autoevolution

Battery manufacturers have made significant progress in reducing charging time so that EV owners spend less time at a charging station. China's Farasis Energy unveiled ultra-fast-charging technology that reduces the 10%-80% charging time to less than 10 minutes. Electric vehicle adoption is highly dependent on the Li-ion battery performance. That's because the battery pack dictates the most important characteristics of an EV fr. ( continue reading.

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Pricing Strategies and Tools for Auto Repair Shops

RepairPal

Boost your auto repair shops profits with smart pricing strategies and tools. Learn how to attract more leads, referrals, and loyal customers today! The post Pricing Strategies and Tools for Auto Repair Shops appeared first on RepairPal Shops Blog: Modern Shop Owner.

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This 1967 Plymouth Belvedere II Is a Stunning Survivor With a Rare Feature Inside

autoevolution

Introduced as a two-door hardtop version of the Cranbrook in 1951, the Plymouth Belvedere became a stand-alone full-size car in 1954. Originally a range-topping model, the Belvedere lost its top-of-the-line privilege when Plymouth introduced the Fury in 1956. Six years later, the Belvedere was downsized due to a corporate. ( continue reading.

Car 80
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You Might Hate The BMW iX's Looks, But It Has The Highest Owner Satisfaction Of Any EV

Jalopnik

The EV with the highest owner satisfaction score in the latest JD Power survey is none other than the BMW iX.

IT 58
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Aevum Yacht Concept Embraces Natural Light and Simple Geometries for Timeless Elegance

autoevolution

Some concept yachts are just flights of fancy, designed purely to explore unexpected possibilities and stimulate the imaginations of yachting enthusiasts, but others are actually stepping stones to innovation and can end up inspiring the future of the yachting world. Allstars Design, a developing Finnish studio specializing in contemporary design solutions for yachts and cruise ships, has unveiled a new superyacht concept that belongs to the latter category. ( continue reading.

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Here's Why LA Has Streets That Are Steep Enough To Launch Teslas Into The Air

Jalopnik

It all goes back to the arrogance of the early American settlers who colonized the region

IT 58
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Solar Tiny Home Elouera Is Uniquely Sophisticated and Smart, Designed for Six Guests

autoevolution

It's hard to say which is Elouera's best feature: this exceptional tiny house designed and built in Australia combines one of the most modern, sophisticated configurations we've seen with a perfect solar package and a sturdy structure, specifically chosen for resilience and durability. On top of that, it can comfortably accommodate up to six people, making it an excellent option for families.

IT 69
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This One-Of-18 Bentley Batur Has 3D-Printed Rose Gold Trim Made From Recycled Jewelry

Jalopnik

This $2 million Bentley Batur named "The Black Rose" features the automotive world's first application of 3D-printed rose gold components on the interior.

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2025 Ram 1500 RHO Gets the Mopar '25 Package, Turns Into a 540-Horsepower Bully

autoevolution

Here comes the 2025 Ram 1500 RHO with the exclusive Mopar '25 Package, a visual interior and exterior upgrade that gives it the "move out of my way" attitude. The changes, however, have no effect on the Hurricane engine, which is still rated at 540 horsepower. It is the Ram 1500 RHO's turn to get the Mopar '25 Package within the annual factory-vehicle customization program, which has just turned 16.

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What Will Elon Musk Do Next To Bump The Stock Price?

Jalopnik

Every oligarch knows the best way to bump your tumbling-yet-still-obscene wealth is to promise something outlandish and ludicrously unobtainable

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Formula 1: Oscar Piastri Signs New Multi-Year Contract Extension Ahead of F1 Season Opener

autoevolution

Oscar Piastri will remain a McLaren driver for the foreseeable future after signing a multi-year extension on the eve of Sunday's season-opening Australian Grand Prix. Piastri, who joined McLaren in 2022. ( continue reading.

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For 24 Glorious Hours, Elon Musk's Tesla Roadster Was More Than Just A Stupid Gimmick

Jalopnik

An amature astronomer spotted a near Earth object and alerted authorities only to realize it was Elon Musk's Tesla Roadster that he launched into orbit in 2018.

IT 57
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Classic Car Expert Sells a 1962 Pontiac Parked for 52 Years, GTO Surprise Under the Hood

autoevolution

The Catalina had a solid customer base in the United States, but nothing compares to the legendary GTO. Once the Goat came out, almost all of Pontiac's marketing efforts were aimed at this model, and it made sense. The GTO was selling like crazy, and everybody loved the big muscle under the hood. This is probably what could help this 1962 Catalina return to the road. ( continue reading.

Car 59
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Volvo's AI-Generated Ad In Saudi Arabia Pulled Because It Was 'Not In Line With Volvo Cars' Global Guidelines'

Jalopnik

Volvo has pulled an AI-generated ad made for Saudi Arabia because it is "not in line with Volvo Cars' global guidelines.

Car 57
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Diesel Ram Truck Drags Hellcat Dodge Challenger, Someone Gets Rolled in Just Nine Seconds 

autoevolution

The videographer behind the Drag Racing and Car Stuff channel on YouTube loves quarter-mile action and brings us a feisty compilation featuring Mopars – diesel and gasoline-equipped- as it turns out. The current world of Stellantis – at least in North America – is vastly different from the recent pa. ( continue reading.

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Genesis GMR-001 Le Mans Hypercar's V8 Is Two Turbocharged Rally Car Engines Stuck Together

Jalopnik

Genesis Magma Racing team revealed the LMDh racer's V8 was created by sticking two WRC-derived turbocharged four-cylinder engines together.

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Maximizing Opportunities in Service Calls

AutoSuccess

A Guide for New Car Dealerships Dealerships are constantly exploring ways to enhance customer retention and leverage every opportunity. While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management. Recent industry analyses reveal a significant trend: the majority of service department revenues, approximately 81%, originate from telephone inquiries.

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Nissan Gets A New 'Car Guy' CEO

Jalopnik

Meet Nissan's new CEO, plus, Ford's German wing is facing bankruptcy, buyers are flocking to dealerships, and Southwest wants more of your money.

Car 55
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Ford Recalls Older Lincoln Navigator Vehicles Over Fire Concern

autoevolution

The Ford Motor Company has issued a 35,328-vehicle recall for side mirror LED logo lights that may short and cause a fire. According to documents published on the federal watchdog's portal, suspect vehicles include 2015 through 2017 Lincoln Navigator sport utilities made from January 17, 2014 to June 30, 2017 at Kentucky Truck Assembly. Located in Louisville, said plant specializes in full-size utility vehicles and heavy-duty trucks. ( continue reading.

Vehicle 52
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These Are What You Wanted As First Cars (And What You Got Instead)

Jalopnik

We don't always get what we want, especially when it comes to our first cars

Car 55
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The Jaguar Type 00 Caused Quite a Commotion in Paris, Got Everyone Asking "What Is It?"

autoevolution

Is it a bird? Is it a plane? Is it a UFO? No, it is the Jaguar Type 00, a concept car designed to revolutionize the brand. The model arrived in Paris, carrying British actor Barry Keoghan, and caused quite a commotion in the City of Lights. The Jaguar concept car was present in the French capital for the Paris Fashion Week, and everyone stopped, stared, took out their phones, and photographed it while asking, "What is it?

IT 52