How much bad customer service is costing businesses
Auto Service World
MARCH 11, 2025
With global sales losses from bad customer experiences now soaring to $3.8 trillion a $119 billion jump from last year businesses face higher stakes than ever in meeting consumer expectations. New research from Qualtrics, an experience management company, highlighted the critical connection between customer experience, loyalty and spending. Consumers are ready to spend but they wont hesitate to cut ties with brands that fail to deliver.
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