Get rid of this management style in your shop
Auto Service World
DECEMBER 17, 2024
If youre using fear-based management to run your shop, its time to make a chance, a shop coach recently urged. If you want better team dynamics, the styles you may have been raised with when coming up as a technician wont help you achieve that, said Murray Voth, an automotive aftermarket consultant and coach with RPM Training. What he wants to see is shop owners abandon fear-driven management practices in favour of collaboration and open communication.
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