Figuring out the real purpose of your shop
Auto Service World
OCTOBER 24, 2024
You’re in the people business. You just happen to fix cars, a shop coach told a room full of shop owners, technicians and advisors. “You are not at the shop to fix cars. The purpose of any business is to create and keep a client,” said Rick White, president of 180Biz, during the presentation Business Boss Leader: From Creeper to Leader at this year’s Mid-West Auto Care Alliance’s Vision and Hi-Tech Training Expo.
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