Why removing toxic staff needs to be done right away
Auto Service World
DECEMBER 3, 2024
Don’t be afraid to let go of that skilled technician who is making life miserable for you and everyone else in your shop. Choosing to hang on to them is creating an untenable work environment that will end up with your other good staff walking out the door, warned Rick White, president of 180Biz. “The hardest thing we’re going to do as a shop owner is to release a toxic top performer,” he said in Kansas City during the presentation Business Boss Leader: From Creeper to Leader at the Mid-We
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