Don’t hope your staff gets better — make them better
Auto Service World
OCTOBER 8, 2024
If you’re hiring a technician, advisor or counter person in the hopes they will get better at the job, you may be in for a world of hurt, a shop coach warned. It’s tough to find talent, yes, but when you bring someone on and it’s clear that it’s not working out, the onus falls on you to challenge them and get the best of their abilities to shine through, urged coach Rick White, president of 180Biz.
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