Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Automotive Management Network

NOVEMBER 30, 2020

One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors.

Education 52

Education Service Advisor Auto Repair Shop Management 52

CATI

APRIL 17, 2025

Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor. Many modern shops use management software to schedule jobs, assign tasks, and track performance. Delegation also boosts morale; when everyone feels trusted and empowered, the team performs better.

Mechanic 61

Mechanic Automotive Service Advisor Management 61

Automotive Management Network

DECEMBER 17, 2020

In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service.

Education 52

Education Service Advisor Digital Media Entertainment 52

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Educate, dont argue.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

FEBRUARY 28, 2024

The National Automobile Dealers Association (NADA) and American Truck Dealers (ATD) stand at the forefront, offering an impressive array of educational avenues tailored to empower individuals and transform businesses within the industry. We bring the best of NADA and ATD education right to your dealership.

Education 52

Education Retail Service Advisor Automotive 52

CATI

APRIL 10, 2025

Additionally, the industry offers opportunities for ongoing education and certifications, which can lead to higher salaries and advanced roles over time. Many graduates of auto mechanic school go on to build fulfilling, long-term careers in various sectors of the industry.

Mechanic 61

Mechanic Technical Automotive Diagnostic Testing 61

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. Advisors are in the people business.”

Service Advisor 52

Service Advisor Consulting Management Education 52

Shop Marketing Pros

SEPTEMBER 6, 2023

The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians, coaches, consultants, authors, and leaders from distribution and manufacturing. This isn’t just another interview podcast.

Auto Repair 246

Auto Repair Auto Repair Shop Automotive Mechanic 246

AutoSuccess

JULY 25, 2024

Service advisors are trained to conduct thorough interviews to investigate and confirm customer concerns, fostering an atmosphere of trust and communication. This approach helps accurately identify the customer’s needs and positions the service advisors as caring professionals, enhancing customer satisfaction and loyalty.

Service Advisor 40

Service Advisor Customer Service Management Education 40

Shop Marketing Pros

JULY 7, 2023

Is your team great at providing transparent pricing information and educating customers about their vehicles? Start by informing your managers, service advisors, and technicians about the process. Do you have a clean, well-organized facility with a welcoming waiting room with all the creature comforts?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Arizona Automotive Institute

JANUARY 3, 2023

This is also a great field to advance to higher paying roles such as a service manager or automotive instructor. How to Become an Automotive Technician Education is a vital part of becoming an automotive technician. This is why a strong educational foundation is crucial to advancing in this field.

Automotive Technician 52

Automotive Technician Automotive Education Apprenticeship 52

Arizona Automotive Institute

JANUARY 3, 2023

This is also a great field to advance to higher paying roles such as a service manager or automotive instructor. How to Become an Automotive Technician Education is a vital part of becoming an automotive technician. This is why a strong educational foundation is crucial to advancing in this field.

Automotive Technician 52

Automotive Technician Automotive Education Apprenticeship 52

Automotive Management Network

JANUARY 18, 2021

A good telephone system : Is easily manageable by the office staff and simple for all staff to use. Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Connects seamlessly with multiple locations.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Institute for Automotive Business Excellence

AUGUST 25, 2021

The list also includes unnecessary miscommunication eating up valuable tech and SA time, parts delays, ordering the wrong parts too often, inadequate estimating processes for both the technicians and the service advisors, lack of the correct education and tools, and more.

Service Advisor 52

Service Advisor Management Consulting Education 52

AutoSuccess

AUGUST 9, 2024

While the F&I office is responsible for managing the financing and insurance aspect of a vehicle purchase, each department touches F&I, including sales and fixed ops, and it’s important that all employees understand their F&I roles and responsibilities.

Insurance 52

Insurance Service Advisor Finance Consulting 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Customer Service Orientation : A focus on customer satisfaction can make a significant difference.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Autoflow

MAY 8, 2023

Auto shops can grow while managing the extra stress, risk of human error and keeping that personal touch with customers. As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Institute for Automotive Business Excellence

APRIL 4, 2024

From learning the ins and outs of maintaining and servicing a variety of vehicles to managing the day-to-day operations of the shop, I developed a deep appreciation for the complexities of the automotive industry. These mark-ups usually fall within the range of 30%-40% parts margin where we aim for 58%.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. WIS and TIS get replaced with Quickbooks and a shop management system.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52