AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Automotive Training Centre

MARCH 5, 2024

To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors. Becoming an auto mechanic apprentice requires a blend of education and practical experience.

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Mechanic Apprenticeship Education Automotive Repair 264

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 59

Tomorrow's Technician

SEPTEMBER 17, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

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Service Advisor Education Media Automotive 130

Tomorrow's Technician

OCTOBER 12, 2023

Buckley is an ASE Certified Service Advisor, Master Tech, and AMI Master – AMAM & AMEV. The Buckleys are active on social media and participate in many educational discussions about new and upcoming automotive technology. Worth area in Midlothian, TX.

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Auto Repair Shop Service Advisor ASE Auto Repair 246

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

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Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Tomorrow's Technician

SEPTEMBER 4, 2024

It’s like Woodstock, but for auto care professionals. Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. Join us for this 3-day online festival to promote learning and sharing within our industry.

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Service Advisor ASE Education Automotive 130

Brake & Front End

SEPTEMBER 4, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. Join us for this 3-day online festival to promote learning and sharing within our industry. It’s like Woodstock, but for auto care professionals.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Automotive Management Network

NOVEMBER 30, 2020

One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors.

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Education Service Advisor Auto Repair Shop Management 52

Brake & Front End

MARCH 6, 2025

It comes down to educating the customer about the benefits and asking for the sale. Many service advisors treat a customers vehicle as their own in terms of a budget. There are no secrets to selling shocks and struts. You do not have to inflict fear or panic on the customer to make the sale.

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Vehicle Insurance Service Advisor Education 130

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. So how do we (service advisors, owners, front counter workers, etc.) I believe the most important tool for advisors is to instill VALUE into each and every repair.

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Service Advisor Education Vehicle Utilities 52

Tire Review Magazine

MARCH 4, 2025

If they question its importance, take the time to educate them. Tailoring TPMS Service for Tire Safety to Each Customer The most effective approach is showing the value of TPMS service for tire safety based on their unique objections. Training Your Team to Overcome Objections Your service advisors should act as the No.

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Service Advisor Education Vehicle IT 52

Automotive Management Network

DECEMBER 17, 2020

In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service.

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Education Service Advisor Digital Media Entertainment 52

AutoSuccess

FEBRUARY 28, 2024

The National Automobile Dealers Association (NADA) and American Truck Dealers (ATD) stand at the forefront, offering an impressive array of educational avenues tailored to empower individuals and transform businesses within the industry. We bring the best of NADA and ATD education right to your dealership.

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Education Retail Service Advisor Automotive 52

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. This collaboration will help ensure dealership personnel are equipped to serve the demand. 2 For decades, J.D.

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Service Advisor Consulting Education Retail 52

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. We need to educate the consumer about that and say, No, these are very intelligent people performing these duties, and they have to work very hard. And were developing one for service advisors as well, he explains.

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Master Mechanic Service Advisor Management Education 59

AutoFix

SEPTEMBER 18, 2024

These three simple concepts can transform your service write-ups from vague notes into compelling stories that build trust, educate the customer, and close the sale. If we just tell them, “You need new brakes,” we miss an opportunity to educate and build trust.

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Service Advisor Technical Education Auto Repair 52

Autoflow

DECEMBER 12, 2024

The DVI (Digital Vehicle Inspection) is often described with the primary focus on educating and informing the customer, which we also hope positively impacts our ARO. Equipping your service advisors Think about the power a service advisor will now have before talking to a customer. Why Customer Insights?

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Service Advisor Auto Repair Shop Auto Repair Education 52

Tire Review Magazine

SEPTEMBER 5, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

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Service Advisor Media Education Automotive 40

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

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Auto Repair Shop Service Advisor Media Auto Repair 130

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. Advisors are in the people business.”

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Service Advisor Consulting Management Education 52

Shop Marketing Pros

JULY 7, 2023

Is your team great at providing transparent pricing information and educating customers about their vehicles? Start by informing your managers, service advisors, and technicians about the process. Are your technicians highly trained and certified, equipped with high-tech diagnostic tools, or skilled in advanced troubleshooting?

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Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

AutoSuccess

JULY 25, 2024

Service advisors are trained to conduct thorough interviews to investigate and confirm customer concerns, fostering an atmosphere of trust and communication. This approach helps accurately identify the customer’s needs and positions the service advisors as caring professionals, enhancing customer satisfaction and loyalty.

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Service Advisor Customer Service Management Education 40

Arizona Automotive Institute

JANUARY 3, 2023

How to Become an Automotive Technician Education is a vital part of becoming an automotive technician. Some training facilities require an apprenticeship, which allows the majority of technicians to find jobs while still completing their education. This is why a strong educational foundation is crucial to advancing in this field.

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Automotive Technician Automotive Education Apprenticeship 52

Arizona Automotive Institute

JANUARY 3, 2023

How to Become an Automotive Technician Education is a vital part of becoming an automotive technician. Some training facilities require an apprenticeship, which allows the majority of technicians to find jobs while still completing their education. This is why a strong educational foundation is crucial to advancing in this field.

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Automotive Technician Automotive Education Apprenticeship 52

AutoSuccess

APRIL 11, 2024

Technicians began self-critiquing and refining their performance, resulting in advisors having more comprehensive information to share with customers. Emphasizing the completeness of the MPI not only educates customers on their vehicle’s genuine concerns but also positions the advisor as a trustworthy guide in addressing those needs.

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Consulting Electronics Education Used Cars 97

Shop Marketing Pros

SEPTEMBER 6, 2023

Podcast Description: Entertaining, empowering and educational automotive news and car culture, featuring guest interviews from all over the world, with host Frank Leutz, shop owner and ASE Certified technician. Owners, Service Advisors, technicians, those who work for companies that serve our industry, investors, and more.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Tire Review Magazine

SEPTEMBER 3, 2024

Don’t undervalue the experience and expertise of your technicians – just because a repair may only take 10 minutes, it may represent 30 years of education, training, and experience from the technician doing the service. One way to represent the value of your services is by setting the tone for your team.

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Service Advisor Education IT 52

Tire Review Magazine

SEPTEMBER 3, 2024

Don’t undervalue the experience and expertise of your technicians – just because a repair may only take 10 minutes, it may represent 30 years of education, training, and experience from the technician doing the service. One way to represent the value of your services is by setting the tone for your team.

Service Advisor 52

Service Advisor Education IT 52

Shop Marketing Pros

JUNE 9, 2023

Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. You need to educate them on taking care of their car.

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Auto Repair Shop Auto Repair Management Education 130

Institute for Automotive Business Excellence

AUGUST 25, 2021

The list also includes unnecessary miscommunication eating up valuable tech and SA time, parts delays, ordering the wrong parts too often, inadequate estimating processes for both the technicians and the service advisors, lack of the correct education and tools, and more.

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Service Advisor Management Consulting Education 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. This not only enhances their skills but also boosts their confidence and job satisfaction.

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Auto Repair Shop Auto Repair Service Advisor Technical 52

Automotive Management Network

JANUARY 18, 2021

Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Increases call coverage so that customers reach a real person instead of being instructed to leave a message during a situation where they need service urgently.

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Auto Repair Shop Auto Repair Management Service Advisor 52

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

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Auto Repair Auto Repair Shop Software Service Advisor 52

AutoSuccess

AUGUST 9, 2024

Dealerships, F&I program providers and/or agents must ensure they offer regular training sessions to educate sales staff about F&I products and their benefits. The service department also plays a vital role in supporting F&I, particularly when it comes to claims and warranty services.

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Insurance Service Advisor Finance Consulting 52