AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tomorrow's Technician

OCTOBER 12, 2023

From October 16 through October 22, high schools, technical centers and colleges in the Continental United States can be nominated to receive one of five automotive testing kits, valued up to $5,600. Buckley is an ASE Certified Service Advisor, Master Tech, and AMI Master – AMAM & AMEV. Worth area in Midlothian, TX.

Auto Repair Shop 246

Auto Repair Shop Service Advisor ASE Auto Repair 246

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Brake & Front End

MARCH 6, 2025

It comes down to educating the customer about the benefits and asking for the sale. Many service advisors treat a customers vehicle as their own in terms of a budget. The previous information might sound like a bunch of technical mumbo-jumbo to some customers. There are no secrets to selling shocks and struts.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. We need to educate the consumer about that and say, No, these are very intelligent people performing these duties, and they have to work very hard. And were developing one for service advisors as well, he explains.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoFix

SEPTEMBER 18, 2024

In the auto repair industry , we often consider the importance of technical skills and wrench-turning ability. Selling service doesn’t just mean holding a wrench; it also involves a pen, and it’s all about how well you communicate with the technician and the customer. But it doesn’t stop there.

Service Advisor 52

Service Advisor Technical Education Auto Repair 52

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. It’s about educating people and sharing your expertise. He has a point.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

AutoFix

JUNE 19, 2024

Defining the Role of a Service Writer A service writer, also known as a service advisor, acts as the bridge between customers and the auto repair shop. This role requires a combination of technical knowledge, excellent communication skills, and a customer-centric approach.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Shop Marketing Pros

JUNE 9, 2023

Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. They have technical classes, management classes, and marketing classes.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Tomorrow's Technician

FEBRUARY 21, 2025

Cars have been evolving dramatically, and I’ve realized the need for friendly, knowledgeable automotive technicians and service advisors, Wimmer explained. He doesn’t just teach the technical side of automotive repair; he instills valuable life lessons, providing students with a complete educational experience.

Automotive 130

Automotive Automotive Technician Apprenticeship Education 130

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52