AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors. Headlightsthats a huge deal.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Tomorrow's Technician

SEPTEMBER 4, 2024

It’s like Woodstock, but for auto care professionals. Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. A discussion with Vehicle Care RockStar Jack Stow , an Automotive Technology Instructor.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Brake & Front End

SEPTEMBER 4, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. A discussion with Vehicle Care RockStar Jack Stow , an Automotive Technology Instructor. It’s like Woodstock, but for auto care professionals.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Tomorrow's Technician

SEPTEMBER 17, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

Service Advisor 130

Service Advisor Education Media Automotive 130

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Automotive Management Network

NOVEMBER 30, 2020

One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors.

Education 52

Education Service Advisor Auto Repair Shop Management 52

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. While their needs and vehicles may differ, in all my years of being involved in the automotive industry, I've found that most customers have a similar primary concern.

Service Advisor 52

Service Advisor Education Vehicle Utilities 52

Tire Review Magazine

MARCH 4, 2025

If they question its importance, take the time to educate them. Tailoring TPMS Service for Tire Safety to Each Customer The most effective approach is showing the value of TPMS service for tire safety based on their unique objections. Training Your Team to Overcome Objections Your service advisors should act as the No.

Service Advisor 52

Service Advisor Education Vehicle IT 52

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. We need to educate the consumer about that and say, No, these are very intelligent people performing these duties, and they have to work very hard. And were developing one for service advisors as well, he explains.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electric vehicles.

Service Advisor 52

Service Advisor Consulting Education Retail 52

Automotive Management Network

DECEMBER 17, 2020

In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service.

Education 52

Education Service Advisor Digital Media Entertainment 52

Autoflow

DECEMBER 12, 2024

The DVI (Digital Vehicle Inspection) is often described with the primary focus on educating and informing the customer, which we also hope positively impacts our ARO. Equipping your service advisors Think about the power a service advisor will now have before talking to a customer. Why Customer Insights?

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Education 52

AutoFix

SEPTEMBER 18, 2024

These three simple concepts can transform your service write-ups from vague notes into compelling stories that build trust, educate the customer, and close the sale. Example: “The customer reports a squealing noise from the front of the vehicle when applying the brakes.”

Service Advisor 52

Service Advisor Technical Education Auto Repair 52

Shop Marketing Pros

JULY 7, 2023

Some things to think about include: Do you perform digital vehicle inspections (DVIs) ? Do you prioritize customer convenience by offering pick-up and drop-off service, shuttle service, or loaner cars? Is your team great at providing transparent pricing information and educating customers about their vehicles?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

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Auto Repair Shop Service Advisor Media Auto Repair 130

AutoSuccess

JULY 25, 2024

Service advisors are trained to conduct thorough interviews to investigate and confirm customer concerns, fostering an atmosphere of trust and communication. This approach helps accurately identify the customer’s needs and positions the service advisors as caring professionals, enhancing customer satisfaction and loyalty.

Service Advisor 40

Service Advisor Customer Service Management Education 40

AutoSuccess

APRIL 11, 2024

Over a monthly timeframe, analyzing why one technician might caution 20 and fail six vehicles in the brake category, while a neighboring technician cautions seven and fails two with a similar report volume and mileage, becomes pivotal. The outcome? Increased approvals and, subsequently, enhanced commissions for everyone involved.

Consulting 97

Consulting Electronics Education Used Cars 97

AutoSuccess

JUNE 10, 2024

As the landscape shifts, dealerships are increasingly facing challenges from independent aftermarket repair facilities that are becoming the preferred choice for many consumers when it comes to servicing their vehicles. He sees several prevailing challenges that hinder customer retention in dealership services.

Service Advisor 52

Service Advisor Consulting Management Education 52

Arizona Automotive Institute

JANUARY 3, 2023

How to Become an Automotive Technician Education is a vital part of becoming an automotive technician. Some training facilities require an apprenticeship, which allows the majority of technicians to find jobs while still completing their education. This is why a strong educational foundation is crucial to advancing in this field.

Automotive Technician 52

Automotive Technician Automotive Education Apprenticeship 52

Arizona Automotive Institute

JANUARY 3, 2023

How to Become an Automotive Technician Education is a vital part of becoming an automotive technician. Some training facilities require an apprenticeship, which allows the majority of technicians to find jobs while still completing their education. This is why a strong educational foundation is crucial to advancing in this field.

Automotive Technician 52

Automotive Technician Automotive Education Apprenticeship 52

Autoflow

MAY 8, 2023

Digital vehicle inspections take the old paper checklist and modernizes it. They also record a list of suggested repairs for the future, creating an easily accessible digital record for each vehicle. As a result, service advisors can quickly get updates and share them with clients. What is digital inspection software?

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Explaining repair and maintenance services in a way that is easy for customers to understand.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

AutoSuccess

AUGUST 9, 2024

While the F&I office is responsible for managing the financing and insurance aspect of a vehicle purchase, each department touches F&I, including sales and fixed ops, and it’s important that all employees understand their F&I roles and responsibilities.

Insurance 52

Insurance Service Advisor Finance Consulting 52

Institute for Automotive Business Excellence

APRIL 4, 2024

From learning the ins and outs of maintaining and servicing a variety of vehicles to managing the day-to-day operations of the shop, I developed a deep appreciation for the complexities of the automotive industry.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

AutoFix

FEBRUARY 9, 2024

Step 5: Save for Your Children’s College Fund Dave Ramsey’s Approach: Begin saving for your children’s education to give them a debt-free start in life. Investing back into your business can drive long-term growth and stability.

Auto Repair 40

Auto Repair Auto Repair Shop Finance Apprenticeship 40

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education A Tech 244

Brake & Front End

JANUARY 9, 2025

If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service. Advising and educating a customer about the condition of their car or truck is easy. Most of todays drivers under 30 years of age dont even realize that they have shocks or struts on their vehicle.

Education 100

Education Oil Change General Repair Vehicle 100