Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Powers 2025 U.S. The survey was conducted from July through December 2024. Power said the 2025 study also includes repair data drawn from individual in-dealership repairs for the first time.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

AutoSuccess

JANUARY 21, 2025

Numa Appointment Agent This agent not only books appointments for dealership service departments but provides full AI transparency for all calls, even those not booked as appointments. With this agent, Numa has introduced the first pay-for-performance AI in automotive where dealers only pay for appointments fully booked by AI.

Service Advisor 52

Service Advisor Automotive Management Retail 52

Brake & Front End

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Tomorrow's Technician

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Institute for Automotive Business Excellence

FEBRUARY 26, 2025

Additionally, sourcing parts for these vehicles can be more difficult, increasing service advisor and parts department workload. per hour Competitive jobs such as brakes, flushes, or other commonly discounted services - $159.00 Older vehicles are more prone to rust, broken or seized components, and prior improper repairs (e.g.,

Service Advisor 52

Service Advisor Oil Change Vehicle Electricity 52

Solera

JUNE 25, 2024

For example, an electric vehicle (EV) doesn’t require the same service intervals as a gas-engine car. Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. Why Use a Mechanic Labor Time Guide?

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electric vehicles.

Service Advisor 52

Service Advisor Consulting Education Retail 52

Tomorrow's Technician

DECEMBER 18, 2023

Technicians, shop owners and service advisors are not Shakespeare. Since the 1900s, a coil uses low-voltage/high-current electricity to saturate the primary windings, where it is transformed into high-voltage/low-current power to jump the electrodes of the spark plug. If something can be summed up in two words, we will do it.

Service Advisor 244

Service Advisor Engineering Electronics Mechanic 244

Brake & Front End

OCTOBER 3, 2023

Service advisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. The increase in popularity of Hybrid and all-electric vehicles will not lessen the importance of the lead battery. Do you know what is often overlooked? The battery.

Service Advisor 130

Service Advisor Electronics Vehicle Electric Vehicles 130

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. And were developing one for service advisors as well, he explains. Gills Point S Tire and Auto Service funds employee training programs for new automotive technologies, including EV maintenance. Fox worked his way up to store manager.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

Brake & Front End

FEBRUARY 7, 2024

Naturally, as an experienced service advisor you ask about what the car is experiencing. Sometimes it’s the case with electrical diagnosis that requires disassembly to reach buried harnesses and connectors. CC: How many times has this happened to you: your customer drives up in a car with the check engine light illuminated.

Check Engine Light 130

Check Engine Light Service Advisor Software Engineering 130

Auto Mechanic School Edu

JANUARY 22, 2018

General managers oversee service advisors, who rely on parts professionals to deliver products that mechanics use to conduct typical auto repair. The era of electric cars has already begun, but that does not mean mechanics are going to lose out on their profession. The main difference is the electrical components.

Electric Cars 40

Electric Cars Mechanic Electricity Car 40

Tire Review Magazine

DECEMBER 20, 2024

.” In addition to Timeline, Today’s Class said it will release four new content topics by the end of the year: engine operation, electrical foundations, fasteners, and a service advisor topic on how starter systems operate and how to guide customers with starter concerns.

Service Advisor 40

Service Advisor Automotive Repair Electronics Electricity 40

Wayne's Automotive Center

FEBRUARY 21, 2019

The battery in your car powers all your electrical devices. A battery is a mechanism that uses chemical reactions to generate electricity. The lead-acid chemical reaction produces electricity and stores that energy inside the cells. [link] What does the battery do? It powers your radio, dome lights, and even your engine!

Car 52

Car Service Advisor Electricity Automotive 52

Tire Review Magazine

DECEMBER 27, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

BA Auto Care

FEBRUARY 6, 2023

That is because, just like any battery, hybrid electric vehicle (HEV) batteries eventually fail. The remanufacturing companies offer upgrades using new types of cells that improve range and have a longer warranty if this appeals to you discuss with our service advisor. It also demonstrates how much we care about the environment.

Service Advisor 52

Service Advisor Transportation Electric Vehicles Vehicle 52

Brake & Front End

MARCH 21, 2024

This is why some ADAS modules need to be serviced on the vehicle. A module on an electric steering rack could tell the engine control module to increase the throttle angle because the driver is turning. The modules use a language that has grammar and protocols for communication, so the messages do not collide with each other.

Engineering 100

Engineering Vehicle Service Advisor Manufacturing 100

Brake & Front End

OCTOBER 10, 2024

The Golf Alltrack has an electric power steering (EPS) rack. I drove the vehicle onto the alignment lift and my suspicions were confirmed; the alignment had been improperly set ( Figure 2 ), and the steering angle sensor had not been recalibrated post-alignment. So, what caused this strange steering feel?

Vehicle 100

Vehicle Mechanic Trucking Service Advisor 100

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.

Service Advisor 191

Service Advisor Management Technical Customer Service 191

AutoFix

SEPTEMBER 26, 2023

When you learn how to manage your business, including your employees, and market your business, you can easily do that with four techs or three techs and one or two service advisors – without ripping off customers. Those numbers might sound like you’re ripping customers off, but you’re not.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Management 52

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education A Tech 244

Tire Review Magazine

MARCH 9, 2025

In 2025, the second phase will introduce translations for electrical systems, engine performance, advanced driver-assistance systems (ADAS), and other advanced topics. In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

Tomorrow's Technician

JANUARY 7, 2025

The customer provided the following trouble codes to us: P0705 (transmission range sensor circuit fault), P0748 (pressure control solenoid electrical), and P1702 (transmission range sensor circuit intermittent fault). At this point I recommend electrical testing to pinpoint the cause of our range sensor and pressure control problems.

Vehicle 130

Vehicle Engineering Service Advisor Electricity 130