CATI
OCTOBER 26, 2023
The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor.
Autoflow
MARCH 21, 2025
Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Brake & Front End
OCTOBER 28, 2024
If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. It’s the electronic equivalent of having a service advisor along for the ride.
Brake & Front End
DECEMBER 19, 2024
engine, 4R75E transmission, and 434,000 hard-use miles. A laundry list of engine performance codes was stored in memory along with the three that were provided by the customer. During the road test, I was able to confirm the hard shift in every gear complaint but also noted engine misfires present and a lack of power once warmed up.
Brake & Front End
DECEMBER 7, 2023
Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. Automakers have long advocated that dealer service departments increase tire sales to fuel additional sales per repair order, as well as retain service customers by bringing them back into the showroom.
Shop Marketing Pros
AUGUST 7, 2024
Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.
CATI
OCTOBER 26, 2023
The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor.
Expert insights. Personalized for you.
105 
Let's personalize your content