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Considering Automotive School? 5 Characteristics Of An Excellent Service Advisor

CATI

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor.

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BMW Keys and CBS Maintenance

Brake & Front End

If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. It’s the electronic equivalent of having a service advisor along for the ride.

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Identifying Multiple Issues of Vehicle Complaint

Brake & Front End

engine, 4R75E transmission, and 434,000 hard-use miles. A laundry list of engine performance codes was stored in memory along with the three that were provided by the customer. During the road test, I was able to confirm the hard shift in every gear complaint but also noted engine misfires present and a lack of power once warmed up.

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Today’s Class Launches Spanish-Language Automotive Training Program

Tire Review Magazine

In 2025, the second phase will introduce translations for electrical systems, engine performance, advanced driver-assistance systems (ADAS), and other advanced topics. In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems.

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Hunter Engineering, UpdatePromise Announce Integration Partnership

Brake & Front End

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. Automakers have long advocated that dealer service departments increase tire sales to fuel additional sales per repair order, as well as retain service customers by bringing them back into the showroom.

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Mastering Personalized Communication in Your Auto Shop

AutoFix

They research online, read reviews, and expect clear communication from service advisors. Service advisors must break down these complexities in a way that reassures and educates customers, helping them understand repair times and costs. Encourage service advisors to personalize recommendations based on driving habits.

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A Marketer’s Take on “Just Say Yes”

Shop Marketing Pros

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.