Auto Service World

JULY 23, 2024

Nominations are now open for the AAPEX Service and Repair Awards, which celebrate outstanding achievements in the automotive service industry.

Service Advisor 147

Service Advisor Automotive Services Automotive Auto Repair 147

Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Final Prizes: Winner: Carlyle Tools Gift Pack (Carlyle 4-Drawer Service Cart, Swag Pack, etc.) Nominate A Mentor Now!

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Service Advisor Automotive Automotive Services Media 130

AutoShopOwner

AUGUST 6, 2023

You'll leave this event reenergized and ready to take your company to the next level - in addition to having visited the nation's largest remanufacturer of drivetrain components. Space is limited for the training and JASPER tour - Be sure to reserve your seat ASAP!

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Service Advisor Utilities Transportation Management 100

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. The three-day event starting on Sept.

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Technical Management Service Advisor Consulting 147

Shop Marketing Pros

JULY 3, 2024

Community involvement and charity events (00:20:34) The role of community involvement and charity events in creating customer loyalty and building relationships. These are the main topics covered in the podcast episode transcription segment, organized in chronological order with their respective timestamps.

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Pit Crew Service Advisor Auto Repair Management 130

Automotive Training Centre

MARCH 5, 2024

To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors. This foundational knowledge is crucial in deciding which path aligns best with one’s interests and skills.

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Mechanic Apprenticeship Education Automotive Repair 264

Auto Service World

MARCH 18, 2025

Delighted customers are very difficult for competitors to take away, He said at this years Automotive Aftermarket Retailers of Ontario training event. According to Murray Voth, an automotive aftermarket coach and consultant with RPM Training, the secret to achieving this lies in understanding the unique expectations of each stakeholder.

Automotive 130

Automotive Consulting Electronics Retail 130

Brake & Front End

MARCH 6, 2025

No one can put a price on events that may never happen. Many service advisors treat a customers vehicle as their own in terms of a budget. So, why is it such a tough sell? It is difficult to calculate the value of the integrity of vehicle systems and components when it comes to safety.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

Shop Marketing Pros

FEBRUARY 20, 2024

Networking Opportunities: Forge valuable connections during our pre-class dinner and a post-class networking event, hosted by Lucas Underwood, co-host of the Changing the Industry Podcast. The dinner will be the evening of the 13th after the training event and the networking event will be on Sunday the 14th.

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Auto Repair Shop Auto Repair Service Advisor Automotive 130

AutoSuccess

APRIL 10, 2025

The long-term outcome is yet to be seen and there is a lot of speculation about how tariffs will affect sales, but have you focused on how they will impact service? After 30 years of training service advisors , I have observed three crises that affected sales: 9/11, the crash of 2008 and COVID.

Service Advisor 52

Service Advisor Used Cars Car Management 52

Brake & Front End

JUNE 17, 2024

This episode of Talking Shop with ShopOwner focuses on the challenges of training technicians and service advisors in the automotive industry. This episode is sponsored by AAPEX 2024, the premier business and networking event in the automotive industry. The post Is Training For The Sake Of Training Always Worth It?

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IT Service Advisor Automotive 130

Shop Marketing Pros

JUNE 12, 2024

Learn more about RepairPal at [link] Timestamps [00:00] Introduction and Sponsor Introduction to the episode Mention of RepairPal as the sponsor Overview of the topic: Creating great content for automotive repair shops [02:00] Understanding Your Audience Importance of knowing your audience Focus on the needs and questions of the audience [04:30] Sources (..)

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Auto Repair Service Advisor Automotive Repair Media 130

Tire Review Magazine

SEPTEMBER 5, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. The post NGK to sponsor 3-day “Shock Stock 2024” online event appeared first on Tire Review Magazine. The goal is to promote learning and sharing within the automotive aftermarket.

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Service Advisor Media Education Automotive 40

Auto Profit Masters

MAY 9, 2023

This past weekend, May 6-7, 2023, shop owners, service advisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit. One standout event at the summit was a discussion panel of top shop operators.

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Service Advisor Vehicle Auto Repair Shop Auto Repair 100

Tire Review Magazine

OCTOBER 15, 2024

This year’s event, which was held in Austin, Texas, focused on achieving excellence in all aspects of business under the theme “Roadmap to Excellence,” the company said. Tire Pros also provided franchisees with direct access to staffing services, including CareerPlug and LSI Staffing, at the conference’s vendor fair.

Service Advisor 98

Service Advisor Finance IT 98

Tire Review Magazine

OCTOBER 15, 2024

This year’s event, which was held in Austin, Texas, focused on achieving excellence in all aspects of business under the theme “Roadmap to Excellence,” the company said. Tire Pros also provided franchisees with direct access to staffing services, including CareerPlug and LSI Staffing, at the conference’s vendor fair.

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Service Advisor Finance IT 98

DRIVE

JANUARY 17, 2025

Among them is Zees daughter, Zaina, who serves as the shops lead Service Advisor. Workshops such as the Service Advisor workshop taught me how to better organize my day-to-day operations, how to handle many different types of customers, and address their concerns, he shares. Akron is our home, Zee says.

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Service Advisor Automotive Repair Auto Repair Management 52

AutoSuccess

AUGUST 9, 2024

The most recent cyber event that affected thousands of dealerships across the country is just the latest example of how dealers, dealership senior leaders and principals must constantly think about the big picture and best practices.

Insurance 52

Insurance Service Advisor Finance Consulting 52

Autoflow

SEPTEMBER 14, 2023

Additionally, the calendar feature enables service advisors to view appointments, events, and current active jobs. The scheduler gives web visitors the tools to avoid missed phone calls and voicemail and sends automated text and email reminders, reducing no-show appointments.

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Service Advisor Software Management Vehicle 98

DRIVE

DECEMBER 30, 2024

What has surprised you most about the aftermath of this event? My techs are eager to prove themselves in the larger space, and my service advisors have been outstanding in handling difficult conversations with several customers whose vehicles were lost in the fire. Their resilience and dedication have been inspiring.

Auto Repair 52

Auto Repair Service Advisor Insurance Media 52

AutoSuccess

OCTOBER 3, 2024

Let’s look at the impact service advisors and BDC reps have on your store. By contrast, your service advisors can see 30 or more, and one BDC rep can speak with many more! This makes your service advisors and BDC team the most important customer relations representatives in your dealership.

Service Advisor 52

Service Advisor Management Media Used Cars 52

AutoFix

FEBRUARY 21, 2023

As 2023 came into view, were you busy filling your calendar with the top automotive repair events? So, grab your calendar and start preparing to fill out your schedule with exciting and informative events you’ll love to attend. These events attract big crowds, encourage in-depth chats, and push you to put yourself out there.

Automotive 52

Automotive Auto Repair Auto Repair Shop Service Advisor 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

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Auto Repair Shop Service Advisor Media Auto Repair 130

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. A single misfire event is tracked by the engine control module.

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Engineering Customer Service Check Engine Light Electronics 130

Shop Marketing Pros

SEPTEMBER 6, 2023

Owners, Service Advisors, technicians, those who work for companies that serve our industry, investors, and more. When we choose to share like this, we not only empower ourselves, but we empower this great industry to become better together. This isn’t just another interview podcast.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Shop Marketing Pros

OCTOBER 27, 2023

I’m going to go at it from a more diverse approach in this article instead of talking about this specific event, but you can read that post here if you’d like. You have more techs, more service advisors, and more bills to pay. This blog talks about how we handled the NC State Fair each year, because it hit us hard every time.

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Auto Repair Auto Repair Shop Car Media 235

Shop Marketing Pros

AUGUST 6, 2024

Celebrate birthdays, work anniversaries, and important life events on social media. Go look at your service advisors and technicians and truly look at how they’re dressed and groomed. We talked about how our service advisors wore dress shirts and ties. That’s because it works. What do you see?

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Auto Repair Shop Auto Repair Customer Service Service Advisor 130

AutoSuccess

JULY 15, 2024

Control spending and simplify reimbursement: Dealership administrators have the option to set parameters around spend and usage, and service advisors can attach receipts to repair orders, which are often reimbursed by original equipment manufacturers for warrantied vehicles. states, providing greater coverage than alternatives.

Transportation 52

Transportation Service Advisor Utilities Automotive 52

AutoFix

SEPTEMBER 26, 2023

When you learn how to manage your business, including your employees, and market your business, you can easily do that with four techs or three techs and one or two service advisors – without ripping off customers. It doesn’t matter if you help by sponsoring an event or showing up to volunteer your time at an event.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Management 52

DRIVE

MAY 9, 2023

They have also sent their Service Advisors to DRIVE’s Service Advisor School! They have multiple events throughout the year that the employees and their respective families can participate in. Performance Automotive Repair offer and pay for training, as well as paying for ASE certifications.

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Automotive Repair Service Advisor ASE Certification Automotive 52

AutoInc.

SEPTEMBER 5, 2023

I hope to see you soon at Elite Coaching, Pro Service & training events, trade shows, automotive conventions, 4-wheeling on the trails, or anywhere else on this journey through life. Brock made the world better for everyone he met and made a difference. Be like Brock. Elite is here for you.

Service Advisor 52

Service Advisor Management IT Automotive 52

AutoFix

FEBRUARY 9, 2024

Whether supporting local charities, sponsoring community events , or providing pro bono services to those in need, your business can make a significant impact. Auto Repair Shop Translation: Financial freedom means more than just a comfortable bank balance; it’s about having the capacity to give back.

Auto Repair 40

Auto Repair Auto Repair Shop Finance Apprenticeship 40

Driver's Edge

FEBRUARY 23, 2024

A reputable shop should stand behind its work with a solid warranty, providing you with peace of mind regarding the quality of its service. Considering Location and Convenience The location and convenience of an auto repair shop can impact your overall experience, especially in the event of unexpected repairs or routine maintenance.

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Auto Repair Auto Repair Shop Oil Change Tire Rotations 52

Shop Marketing Pros

JUNE 9, 2023

I participate in a lot of Facebook groups, and I teach at a lot of industry events. We (Shop Marketing Pros) will attend 11 industry events this year. Birthdays, anniversaries, and significant life events like having babies and buying houses. The service advisor doesn’t ask for the appointment.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Shop Marketing Pros

JANUARY 29, 2025

Origin of the Episode’s Topic (00:03:13) Kim explains that the episode’s topic originated from a class she taught about hosting events in auto repair shops. The Importance of Phone Etiquette (00:15:38) Emphasizes listening to phone calls to ensure service advisors are friendly and professional.

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Auto Repair Shop Auto Repair Service Advisor Media 130

AutoShopOwner

DECEMBER 26, 2024

While this is truly a noteworthy event, it was our 25 anniversary that I will always consider as one of my most enduring memories. Make notes in their customer file in your business management program so that every service advisors can recall this specific information and make small talk when the customer arrives.

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Auto Repair Shop Auto Repair Service Advisor Management 130