AutoSuccess

AUGUST 9, 2024

The most recent cyber event that affected thousands of dealerships across the country is just the latest example of how dealers, dealership senior leaders and principals must constantly think about the big picture and best practices.

Insurance 52

Insurance Service Advisor Finance Consulting 52

Tomorrow's Technician

JANUARY 29, 2024

That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. A single misfire event is tracked by the engine control module.

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Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

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DRIVE

JANUARY 17, 2025

But his passion for cars was ignited much earlier, watching his father repair commercial vehicles during his childhood. Among them is Zees daughter, Zaina, who serves as the shops lead Service Advisor. Each of our team members has close ties to our community and believes in supporting community groups, events, and causes.

Service Advisor 52

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Shop Marketing Pros

OCTOBER 27, 2023

I’m going to go at it from a more diverse approach in this article instead of talking about this specific event, but you can read that post here if you’d like. You have more techs, more service advisors, and more bills to pay. This blog talks about how we handled the NC State Fair each year, because it hit us hard every time.

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Auto Repair Auto Repair Shop Car Media 235

DRIVE

DECEMBER 30, 2024

What has surprised you most about the aftermath of this event? My techs are eager to prove themselves in the larger space, and my service advisors have been outstanding in handling difficult conversations with several customers whose vehicles were lost in the fire. Their resilience and dedication have been inspiring.

Auto Repair 52

Auto Repair Service Advisor Insurance Media 52

AutoFix

SEPTEMBER 26, 2023

When you learn how to manage your business, including your employees, and market your business, you can easily do that with four techs or three techs and one or two service advisors – without ripping off customers. Faster Turnaround: People hate being without their vehicles. Your overall profit should be 65 percent or better.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Management 52

Driver's Edge

FEBRUARY 23, 2024

Your vehicle serves as a reliable companion through every season, and it deserves quality care to ensure peak performance year-round. This is especially true in a city such as Dallas, where extreme heat, sudden downpours, and even the rare ice storm pose unique challenges to vehicle maintenance.

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AutoInc.

SEPTEMBER 5, 2023

Show genuine interest in other people – When that customer drops off their vehicle and mentions that they have an anniversary dinner that night at 5 pm, ask them about it. (My youngest son is 6!) It is a great book that every owner, manager, parent, friend, and employee should read. You will be surprised at what happens when you do.

Service Advisor 52

Service Advisor Management IT Automotive 52

AutoFix

FEBRUARY 9, 2024

Whether supporting local charities, sponsoring community events , or providing pro bono services to those in need, your business can make a significant impact. Auto Repair Shop Translation: Financial freedom means more than just a comfortable bank balance; it’s about having the capacity to give back.

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Auto Repair Auto Repair Shop Finance Apprenticeship 40

AutoSuccess

JULY 15, 2024

This integration allows dealerships to offer seamless transportation solutions while customers are without a vehicle. Dealerships can better utilize their available resources by eliminating chase drivers and the additional mileage, expense, and depreciation on dealership vehicles. states, providing greater coverage than alternatives.

Transportation 52

Transportation Service Advisor Utilities Automotive 52

Shop Marketing Pros

JANUARY 29, 2025

Origin of the Episode’s Topic (00:03:13) Kim explains that the episode’s topic originated from a class she taught about hosting events in auto repair shops. The Importance of Phone Etiquette (00:15:38) Emphasizes listening to phone calls to ensure service advisors are friendly and professional.

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Auto Repair Shop Auto Repair Service Advisor Media 130

AutoShopOwner

DECEMBER 26, 2024

While this is truly a noteworthy event, it was our 25 anniversary that I will always consider as one of my most enduring memories. Make notes in their customer file in your business management program so that every service advisors can recall this specific information and make small talk when the customer arrives.

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