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With so many dealership employees involved in customer communications over the phone — whether it be sales, service, finance, you name it — it can be hard to conceive of bringing these communication channels together. In a dealership, phone calls carry the brunt of the load when it comes to communication with customers.
Higher interest rates make financing new vehicle purchases more expensive, and the average interest rate for new car loans has risen to over 7%. Since the pandemic, economic factors have significantly impacted consumers’ ability to buy new vehicles. The Federal Reserve has raised interest rates multiple times in response to rising inflation.
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